Your passwords

Your Uni-ID (also known as your Number Plate e.g. abc123) and password combination will give you access to online facilities and resources within the University of Newcastle website.

Do not share your password with anyone. You may be held responsible for any misuse of your account.

Choosing a password

Your password must have:

  • 10 characters or more
  • upper and lowercase letters (A-Z and a-z)
  • at least one number (0-9)
  • at least one special character (~!@#$%^&_- + =’|\(){}[]:;<>,.?/).

Do not use your name, date of birth, Uni-ID or  Employee Number.

  1. Open the Change Known Password app
  2. Log in with your Uni-ID (e.g. abc123) and password
  3. Enter your current password
  4. Enter your chosen new password 
  5. Start using your new password!

As of 26 September 2016, you will need to add an IT Alert Mobile Number to your HRonline profile before you can use the self-help Reset Forgotten Password Utility.

If you cannot access HRonline and you have not yet added an IT Alert Mobile Number, please contact the IT Service Desk on Ext. 17000 ((02) 4921 7000) to reset your password over the phone.

Please then log in to HRonline and follow the steps here to add an IT Alert Mobile Number.

You will then be able to reset a forgotten password yourself in the future.

I have set up my IT Alert Mobile Number in HRonline

If you have set up an IT Alert Mobile Number in HRonline, you are able to use the Reset Forgotten Password Utility.

Please follow the steps below.

Note: You will need your mobile phone with you.

  1. Go to the Reset Forgotten Password utility here.
  2. Type in your Number Plate (your Uni ID e.g. abc123)
  3. Click Next:
    Password Reset 1
  4. Enter the Security Code that has just been TEXTED to the IT Alert Mobile Number
  5. Click Next:
    Password Reset 2 new
  6. Enter a new password
  7. Enter the new password again
  8. Click Next to save:
    Password Reset 3
  9. If successful, you will receive this screen: Password Reset 4

Your main university password is now changed, and you can access HRonline with this password.

Your account will be locked for 5 minutes if you enter an incorrect password 5 times in a row.


  • Passwords are case-sensitive
  • Make sure your Caps Lock is off
  • Use the number keys above the letter keys (not the number pad on the right of the keyboard, as your Number Lock might be off)
  • Type carefully

Try again after waiting 5 minutes.

Still need help? Contact the IT Service Desk on Ext. 17000 ((02) 4921 7000).

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.