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Self Service

The Digital Technology Solutions (DTS) Knowledge Base within ServiceNOW has a range of self-service knowledge base articles that include helpful tips, how-to videos and information about IT tools and services, such as Microsoft Office 365 and Zoom. If you are new to using our Knowledge Base, start here with the information about IT tools and services welcome page.

Search the DTS Knowledge Base now!

If you can't find what you need or find an article that is outdated, please submit a development/update of a Knowledge Base Article request form.

NU-B Virtual Agent

NU-B is our Staff Service Portal Virtual Agent.

When you turn to NU-B for support with your service-related questions on the ServiceNow Staff Service Portal, NU-B can now search all knowledge base articles and request items within the portal.

You can access NU-B directly via the ServiceNow Employee Portal, or via the staff webpage.

If NU-B is unable to resolve your query, you can opt to chat to a live agent (during Mon-Fri 9am-5pm AEST).

How to contact the DTS Service Desk

The DTS Service Desk is here to help! If you need to report an IT issue or get help with IT matters relating to University accounts, services or computers, contact the DTS Service Desk using the channels below:

Online

When logging a job through the Technology and Software Support Page, please provide a detailed description of your issue including the system you are working on, your location, if you are aware of others experiencing similar issues, plus any error messages. This can help us diagnose your situation quickly and accurately.

By phone

8am-5pm Monday to Friday, University working days during Semester break.
8am-6pm Monday to Friday, University working days in Semester.

  • 4921 7000 (external call)
  • 17000 (internal call)

Our Client Support Agents will work with you to solve your issue. If your issue cannot be resolved over the phone, we will assign it to the people who can.

To provide this level of service takes time, so if you phone us, you may be placed in a queue while we are assisting other users. If you aren't able to wait on the phone, please log your request using the Technology and Software Support Page.

AV Hotline

Digital Technology Solutions (DTS) supply AV technology to enhance collaboration and learning in centrally timetabled teaching spaces such as lecture theatres, tutorial classrooms, and laboratories.

If you’re having a technical problem during a class, every teaching space has a phone with an AV hotline button. Use this or call 4921 5579 to get support from 7:30am – 6pm on University working days.  

For further details on the technology we deliver, maintain, and support please refer to Technology in teaching spaces