Multi-Factor Authentication (MFA)

The University is adopting MFA as it is the most secure and seamless way to protect your credentials and our data when working on or off-campus; from home, or whilst travelling.

MFA uses an app on your phone to verify you are the person you are claiming to be when signing in to University online services. Your phone is the additional verification ‘factor’ that provides more security for your data and the University.

How to set up MFA using an app on your mobile (recommended)

The process to set up takes five minutes and all you need is your UniID, password, a computer and your mobile phone.

Step 1 - Quick start set up
Step 2 - Download authenticator app
Step 3 - Connect app with your UniID

Follow the quick start set up process by going to welcome2mfa.newcastle.edu.au.

After entering your UniID and password you will be asked to select a verification method to continue - choose Okta Verify (recommended) or Google Authenticator.

Download an authenticator app to your phone from your app store. We recommend Okta Verify (iPhone or Android), but you can also use Google Authenticator (iPhone or Android).

Use the mobile app to scan the QR code on your desktop/laptop or enter the time-based code from your app.

Follow these instructions in ServiceUON or watch the video below for further help.

Video: Set up Multi-Factor Authentication (MFA) using Okta Verify (recommended)
Video: Set up Multi-Factor Authentication (MFA) using Google Authenticator

How to set up MFA using SMS​​​​​​​ (no app required)

The process to set up takes five minutes and all you need is your UniID, password, a computer and your mobile phone.

If you have not yet set up an additional authentication factor, the video belows show how to use welcome2mfa.newcastle.edu.au to follow a quick start set up process. If you already have additional factors enabled, you can edit these factors via your Okta settings.

Step 1 - Quick start set up
Step 2 - Receive SMS to mobile
Step 3 - Connect app with your UniID

Follow the quick start set up process by going to welcome2mfa.newcastle.edu.au.

After entering your UniID and password you will be asked to select a verification method to continue - choose the SMS option.

Ensure you have your mobile phone ready and know the phone number you will be using. Select the country of your phone number (e.g. Australia) and enter the number into the field. You should receive an SMS within 10-20 seconds.

Enter the PIN received to verify your mobile phone number.

Follow these instructions in ServiceUON or watch the video below for further help.

Video: Set up Multi-Factor Authentication (MFA) using SMS

Frequently Asked Questions

For frequently asked questions, see the MFA article in ServiceUON.