Zoom FAQ

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Question

Answer

1

Who is allowed to use Zoom?

All University staff are licensed to use Zoom.

2

Does it cost me anything to use Zoom?

No, UON has a site license for all staff.

3

Who needs a Zoom license?

Only the host and any ‘presenters’ within the meeting need to be licensed. Attendees/participants can join with a free license/account which is really handy with those joining from outside UoN.

4

Does it cost people anything to join a meeting?

Not if they are joining via the internet.

However, staff using the telephone network to dial into meetings will incur normal call charges to dial Newcastle.

5

How many people can join my Zoom meeting?

By default, 100 users can join your meeting for an unlimited time. Should you wish to host larger meetings, please make a request via the IT Service Portal.

6

Can I use Zoom on any computer or device?

Zoom works on Windows, MacOS, iOS Devices (iPhone/iPad), Android and Linux.

7

Does it cost anything to use it from my personal device?

If you are outside Wi-Fi coverage, normal data charges will apply. However, you can stop Zoom from using your mobile data. See the links to setting up Zoom on IoS or Android for instructions on disabling cellular data for Zoom.

8

Can Zoom be used for international meetings?

Yes - we already have had staff join Zoom meetings from over 20 different countries.

9

How do I order a headset?

10

How do I join a meeting from a meeting room?

11

How do I stop people from joining my meeting?

12

What is a Zoom Room?

13

What do I need to setup my office or small meeting room as a Zoom Room?

You will need a screen, camera, additional PC and a controller (approx cost $6,000-$10,000).

14

Can I still book video conferences through the Web Room Booking system and serviceUON?

Yes, however Zoom provides self-service for those who wish to take control of their video conference experience.

15

Can I book a meeting on behalf of someone else? E.g a personal assistant

16

Can I use my own headset?

Jabra headsets, purchased via UON’s stationery supplier, are the supported headset and recommended by IT Services. However, if you have an existing non-Jabra headset you are free to use it.

17

Can I hide the subject of my Zoom meeting?

18

Can I change my Zoom profile picture?

19

What if the host is not available?

20

Can I record a Zoom meeting ?

Yes you can. It is recommended that you record to your local computer, however should you need to publish a link to your recording, you can use the “Record to the Cloud” option where the link will be emailed to you after the meeting ends. Note that recordings are deleted after 30 days.

21

How do I know if a meeting is being recorded?

A red “recording” button will appear at the top left of the screen.