Working here
Zoom FAQ
| # | Question | Answer |
|---|---|---|
| 1 | Who is allowed to use Zoom? | All University staff, students and affiliates are licensed to use Zoom. |
| 2 | Does it cost me anything to use Zoom? | No, UON has a site license for all staff, students and affiliates. Please note: If you are using Zoom outside the UON or another free Wi-Fi service area, standard data charges will apply. |
| 3 | Who needs a Zoom license? | Only the host and any ‘presenters’ within the meeting need to be licensed. Attendees/participants can join with a free license/account which is really handy with those joining from outside UoN. |
| 4 | Does it cost people anything to join a meeting? | Not if they are joining via the internet. However, staff using the telephone network to dial into meetings will incur normal call charges to dial Newcastle. |
| 5 | How many people can join my Zoom meeting? | By default, 300 users can join your meeting for an unlimited time. Should you wish to host larger meetings, please make a request via the IT Service Portal. |
| 6 | Can I use Zoom on any computer or device? | Zoom works on Windows, MacOS, iOS Devices (iPhone/iPad), Android and Linux. |
| 7 | Does it cost anything to use it from my personal device? | If you are outside Wi-Fi coverage, normal data charges will apply. However, you can stop Zoom from using your mobile data. See the links to setting up Zoom on IoS or Android for instructions on disabling cellular data for Zoom. |
| 8 | Can Zoom be used for international meetings? | Yes - UON already have held or participated in Zoom meetings from over 100+ different countries. |
| 9 | How do I order a headset? | Purchase a headset from UON’s stationery supplier (Winc) through your office administrator. |
| 10 | How do I join a meeting from a meeting room? | Option A – Standard Crestron Interface. |
| 11 | How do I stop people from joining my meeting? | Click here for a guide on how to secure your Zoom meeting. |
| 12 | What is a Zoom Room? | Click here for an instructional video. |
| 13 | What do I need to setup my office or small meeting room as a Zoom Room? | You will need a screen, camera, additional PC and a controller (approx cost $6,000-$10,000). |
| 14 | Can I still book video conferences through the Web Room Booking system and ServiceNow? | Yes, however Zoom provides self-service for those who wish to take control of their video conference experience. |
| 15 | Can I book a meeting on behalf of someone else? E.g a personal assistant | Yes you can - click here for a guide on how to schedule a Zoom meeting. Click here for a guide on how to assign Microsoft Outlook scheduling to an Executive Assistant. |
| 16 | Can I use my own headset? | Jabra headsets, purchased via UON’s stationery supplier, are the supported headset and recommended by IT Services. However, if you have an existing non-Jabra headset you are free to use it. |
| 17 | Can I hide the subject of my Zoom meeting? | Click here for a guide on how to make your Zoom room private. |
| 18 | Can I change my Zoom profile picture? | Yes - click here for a guide to find out how. |
| 19 | What if the host is not available? | The meeting host role can be given to someone else. Click here to view an article on how to assign the host role to another participant. |
| 20 | Can I record a Zoom meeting ? | Yes you can. It is recommended that you record to your local computer, however should you need to publish a link to your recording, you can use the “Record to the Cloud” option where the link will be emailed to you after the meeting ends. Note that recordings are deleted after 30 days. |
| 21 | How do I know if a meeting is being recorded? | A red “recording” button will appear at the top left of the screen. |
The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.