Access support

The University of Newcastle Counselling Services will be unavailable due to the University of Newcastle Concession days on Friday the 24th of September and Friday the 1st of October and the public holiday on Monday the 4th of October.

On these dates:

  • Students are still able to complete our online form and it will be processed on the next business day.
  • Our After-Hours Support Line will be available 24/7 on 1300 653 007SMS: 0488 884 165 if you require support to find relief from distress, explore coping strategies, and find pathways to support.

If you are in crisis or in need of urgent support, please call the Mental Health Line on 1800 011 511. In an emergency, please call 000.

We provide:

All appointments are offered via phone, Zoom or in person.

See our Frequently Asked Questions

Making an appointment

Newcastle (Callaghan and NUspace)

To request an appointment with a Counsellor or Wellbeing Advisor please complete our online form.

Once you have completed this form, we will contact you via phone or your University email.

  • If you need assistance to complete the counselling registration form, please contact us on 4921 6622 or email counselling@newcastle.edu.au from Monday to Friday, between 9:00am and 5:00pm.
  • Also, you can visit our office on level 2 at Student Services from Monday to Friday, between 9:00am and 5:00pm.
  • Please be aware that we do not monitor this form after 3pm Monday to Friday.
  • If you require support outside of business hours you can contact the University After-hours Support Line on 1300 653 007 / SMS: 0488 884 165

If you are in crisis or in need of urgent support, please call the Mental Health Line on 1800 011 511. In an emergency, please call 000.

Central Coast (Ourimbah and Gosford)

To request an appointment please complete our online form

Once you have completed this form, we will contact you via phone or your University email.

  • If you need assistance to complete the counselling registration form, please contact us on 4348 4060 or email student-support-ourimbah@newcastle.edu.au from Monday to Friday, between 9:00am and 5:00pm.
  • You can also visit the Student Support Unit (adjacent to the Library) or call 4348 4060 from Monday to Friday, between 9:00am and 5:00pm for support with completing the form and making an appointment.
  • Please be aware that we do not monitor this form after 3pm Monday to Friday.
  • If you require support outside of business hours you can contact the University After-hours support line on 1300 653 007 / SMS: 0488 884 165.

If you are in crisis or in need of urgent support, please contact the Mental Health Line on 1800 011 511. In an emergency, please call 000.

Port Macquarie

Support services are available through the TAFE Counselling and Career Development Service.

To book an appointment:

  • Call (02) 6569 2017
  • Email ncicounsellingadmin@tafensw.edu.au
  • Please provide your name, contact number, and state that you are a student of University of Newcastle
  • Location: Building C

Sydney

    To request an appointment with a Counsellor or Wellbeing Advisor please complete our online form.

    Once you have completed this form, we will contact you via phone or your University email.

  • If you need assistance to complete the counselling registration form, please contact us on 4921 6622 or email counselling@newcastle.edu.au from Monday to Friday, between 9:00am and 5:00pm.
  • Also, you can visit the Sydney Campus Hub Counter from Monday to Friday, between 9:00am and 5:00pm.
  • Please be aware that we do not monitor this form after 3pm Monday to Friday.
  • If you require support outside of business hours you can contact the University After-hours Support Line on 1300 653 007SMS: 0488 884 165
  • If you are in crisis or in need of urgent support, please call the Mental Health Line on 1800 011 511. In an emergency, please call 000.

Pathways and Enabling Programs

Students studying in Newstep, Open Foundation or Yapug Programs can see a Wellbeing Advisor or Enabling Pathways Counsellor. All appointments are offered in person (at both Callaghan or Ourimbah) or via Zoom or phone.

To request an appointment please complete our online form

Once you have completed this form, we will contact you via phone or your University email.

  • If you need assistance to complete the counselling registration form, please contact us on 4921 6622 or email counselling@newcastle.edu.au from Monday to Friday, between 9:00am and 5:00pm.
  • You can also visit the Enabling Pathways office (ground floor GP Building) or call them on 4921 5558 from Monday to Friday, between 9:00am and 5:00pm for support with completing the form and making an appointment.
  • Please be aware that we do not monitor this form after 3pm Monday to Friday.
  • If you require support outside of business hours you can contact the University After-hours support line on 1300 653 007 / SMS: 0488 884 165.

If you are in crisis or in need of urgent support, please contact the Mental Health Line on 1800 011 511. In an emergency, please call 000.

The Wollotuka Institute

The Wollotuka Institute provides free counselling support for Aboriginal and Torres Strait Islander students.

Alternatively complete the online form.

Once you have completed this form, Counselling & Psychological Services will contact you via phone or your University email.

  • If you need assistance to complete the counselling registration form, please contact us on 4921 6622 or email counselling@newcastle.edu.au from Monday to Friday, between 9:00am and 5:00pm.
  • Also, you can visit our office on level 2 at Student Services from Monday to Friday, between 9:00am and 5:00pm.
  • Please be aware that we do not monitor this form after 3pm Monday to Friday.
  • If you require support outside of business hours you can contact the University After-hours Support Line on 1300 653 007SMS: 0488 884 165.

If you are in crisis or in need of urgent support, please call the Mental Health Line on 1800 011 511. In an emergency, please call 000.

Frequently Asked Questions

Wellbeing Advisors are the first point of contact for Counselling and Psychological Services and can help you link with Counsellors or other supports.

During the initial appointment, the Wellbeing Advisor will spend about 30 minutes with you to get a good understanding of the main issues, and to help you access ongoing support that bests suits your needs.

The Wellbeing Advisor may suggest options such as seeing a Counsellor, going to a GP, or other services in the community that may be able to help. They may also link you in with other supports such as AccessAbility or Learning and Development.

Counsellors will work with you in a non-judgmental way, respect your values and lifestyle choices, and genuinely want to help you improve your wellbeing.

Counsellors can help you to negotiate whatever difficulties you are currently facing. This may include concerns such as:

  • Academic problems
  • Exam anxiety
  • Perfectionism and Procrastination
  • Placement difficulties
  • Anxiety, depression and stress
  • Family and relationship issues
  • Grief and bereavement
  • Drug, alcohol or behavioural addiction issues

The first session usually involves the Counsellor taking the time to get you know you and learning about the issues that brought you to the session. The Counsellor will ask some questions to get a better understanding of the difficulties and then work with you to develop a plan for how to help you achieve your goals. Counselling sessions are likely to take around 45-60 minutes.

Absolutely. We often see students who are feeling a bit stressed or need some help learning new skills, for example time management, strategies to combat procrastination, or ways to deal with exam anxiety.

If you are not sure, you could try out the Online Drop-In sessions for a brief chat with a Counsellor or Wellbeing Advisor without the need for an appointment. We also run workshops and webinars and have a number of resources with information and tips for study and wellbeing.

  • Aim to attend every scheduled session
  • Be prepared to share your thoughts and feelings openly
  • Have a think about what you would most like to get out of the session
  • Discuss any doubts or concerns about the therapy with your Counsellor

All health care service providers (e.g., Counsellors, Wellbeing Advisors) are bound ethically to respect the confidentiality of their clients. That is, they cannot lawfully tell someone else about your health and wellbeing without your permission.

There are, however, some situations that are an exception to this. These situations include:

  1. When you have provided your consent.
  2. Where the University of Newcastle has a legal obligation to do so;
  3. Where it is necessary to manage the risk of an immediate threat of harm to an identifiable person or persons, including yourself, that can be averted only by disclosing information;
  4. When CAPS staff are consulting or in the course of supervision or professional training (in this instance your identity and the identity of other parties involved will be concealed)

Counselling and Psychological Support uses an electronic medical records system, however this is completely separate from any academic processes or systems.

If you have any concerns or would like more information please email us at counselling@newcastle.edu.au

If you are located in Australia but are unable to get to a campus, our Counsellors and Wellbeing Advisors are able to provide support via phone, Zoom, or in some circumstances email.

Support is also available via the Online Drop In via Skype text, or phone counselling (or via SMS) is available via the UON After Hours Support Line.

Online counselling is virtually the same as standard counselling, except that instead of sitting in an office, you connect with the counsellor via an online format. The issues students bring to counselling are the same, the therapeutic techniques used by the counsellors are the same, and privacy and confidentiality rules are the same.

You can choose whether you prefer to speak to the clinician via phone, text chat (via Zoom), or videoconferencing (via Zoom). Once your appointment is booked, the Counsellor will email you a link for the Zoom session generally on the day of the appointment to your student email account. You will need click on the Zoom link at the time of your appointment. For phone appointments, the counsellor will call your mobile at the time of the appointment.

If you have any technical difficulties connecting with the counsellor at the time of the appointment, you can call 02 4921 6622 for assistance.

  • Make sure you are in a private location at the time of the appointment.
  • Ensure you have access to a good internet connection. If your internet is not reliable, it may be better to request a phone call.
  • Sometimes it can be more challenging to read body language and facial expressions over video, so if there are any misunderstandings, please let the clinician know.
  • If you used text chat on Zoom, ensure you delete the saved chat from your computer (sometimes it is stored in ‘My Documents’ folder) after the session. This is to ensure the privacy of your information.

Life can be busy and plans can change. If you can no longer make it to your face to face or online appointment, please let us know by calling 02 4921 6622 or emailing counselling@newcastle.edu.au

If you are feeling unwell, we encourage you to remain at home and rest. You are welcome call us to change your appointment to a phone or online session.

We are open all year, except public holidays and the university close down period over Christmas. Any time that Counselling and Psychological Support is not open, the UON After-Hours Support Line is available.

For students studying in 2021, the University will accept a written statement from students without the need for a medical certificate or JP signature. This means that you do not need to speak to a Wellbeing Advisor or Counsellor to obtain supporting documentation for Adverse Circumstances applications. Student Wellbeing are able to provide other forms of supporting documentation, such as for Leave of Absence applications.

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.