Access support

Counselling is free, confidential and available to all enrolled students seeking to address issues that may be affecting their study and life.

Our Counsellors and Wellbeing Advisors are a team of accredited and experienced psychologists, social workers, mental health nurses, and clinical psychologists. They can help you find solutions to a variety of problems and link you with the right support.

We can provide:

  • Online Drop In sessions via Skype text (no appointment required)
  • Consultations with a Wellbeing Advisor within a day or two
  • Individual counselling

All appointments are offered via phone, Zoom or in person.

Making an appointment

Newcastle Campus (Callaghan and NUspace)

In order to connect you with support as quickly as possible, we offer initial appointments with a Wellbeing Advisor, which are booked on the day (with the exception of some early morning appointments).

  • Call (02) 4921 6622 as close to 9am as possible on the day you would like to attend. If you are unable to get through, please leave a voicemail with your contact details and reception staff will return your call
  • Drop in to our office at Student Services, at the Hunter Student Central, on Level 2 of the Student Services Building
  • Email

Central Coast Campus (Ourimbah)

In order to connect you with support as quickly as possible, we offer initial appointments with a Wellbeing Advisor.

To book an appointment:

Port Macquarie Campus

Support services are available through the TAFE Counselling and Career Development Service.

To book an appointment:

  • Call (02) 6569 2017
  • Email
  • Please provide your name, contact number, and state that you are a student of University of Newcastle
  • Location: Building C

Sydney Campus

  • Call (02) 4921 6622 to make an appointment to speak with a Wellbeing Advisor. Please mention that you study at our Sydney campus.
  • Email
  • Location: Sydney Campus Hub Counter

Pathways and Enabling Programs

Students studying in Newstep, Open Foundation or Yapug Programs can see an Enabling Pathways Counsellor either in person at Callaghan or Ourimbah, or arrange to speak with an Enabling Pathways Counsellor online or over the phone.

The Wollotuka Institute

The Wollotuka Institute provides dedicated free counselling support for Aboriginal and Torres Strait Islander students.

Online Drop In

Online Drop In

Chat to a Counsellor or Wellbeing Advisor via skype text chat

Learn more

Frequently Asked Questions

Wellbeing Advisors are the first point of contact for Counselling and Psychological Services and can help you link with Counsellors or other supports.

During the initial appointment, the Wellbeing Advisor will spend about 30 minutes with you to get a good understanding of the main issues, and to help you access ongoing support that bests suits your needs.

The Wellbeing Advisor may suggest options such as seeing a Counsellor, going to a GP, or other services in the community that may be able to help. They may also link you in with other supports such as AccessAbility or Learning and Development.

Counsellors will work with you in a non-judgmental way, respect your values and lifestyle choices, and genuinely want to help you improve your wellbeing.

Counsellors can help you to negotiate whatever difficulties you are currently facing. This may include concerns such as:

  • Academic problems
  • Exam anxiety
  • Perfectionism and Procrastination
  • Placement difficulties
  • Anxiety, depression and stress
  • Family and relationship issues
  • Grief and bereavement
  • Drug, alcohol or behavioural addiction issues

The first session usually involves the Counsellor taking the time to get you know you and learning about the issues that brought you to the session. The Counsellor will ask some questions to get a better understanding of the difficulties and then work with you to develop a plan for how to help you achieve your goals. Counselling sessions are likely to take around 45-60 minutes.

Absolutely. We often see students who are feeling a bit stressed or need some help learning new skills, for example time management, strategies to combat procrastination, or ways to deal with exam anxiety.

If you are not sure, you could try out the Online Drop-In sessions for a brief chat with a Counsellor or Wellbeing Advisor without the need for an appointment. We also run workshops and webinars and have a number of resources with information and tips for study and wellbeing.

  • Aim to attend every scheduled session
  • Be prepared to share your thoughts and feelings openly
  • Have a think about what you would most like to get out of the session
  • Discuss any doubts or concerns about the therapy with your Counsellor

All health care service providers (e.g., Counsellors, Wellbeing Advisors) are bound ethically to respect the confidentiality of their clients. That is, they cannot lawfully tell someone else about your health and wellbeing without your permission.

There are, however, some situations that are an exception to this. These situations include:

  1. When you have provided your consent.
  2. Where the University of Newcastle has a legal obligation to do so;
  3. Where it is necessary to manage the risk of an immediate threat of harm to an identifiable person or persons, including yourself, that can be averted only by disclosing information;
  4. When CAPS staff are consulting or in the course of supervision or professional training (in this instance your identity and the identity of other parties involved will be concealed)

Counselling and Psychological Support uses an electronic medical records system, however this is completely separate from any academic processes or systems.

If you have any concerns or would like more information please email us at

If you are located in Australia but are unable to get to a campus, our Counsellors and Wellbeing Advisors are able to provide support via phone, Zoom, or in some circumstances email.

Support is also available via the Online Drop In via Skype text, or phone counselling (or via SMS) is available via the UON After Hours Support Line.

Students who are located outside of Australia are able to access support via the UON After Hours Support Line. If your primary need is supporting documentation for university purposes, please email

Overseas students are also able to access our webinars and recordings, study and wellbeing resources, and online wellbeing course: “Being Well, Living Well” (via Blackboard).

Online counselling is virtually the same as standard counselling, except that instead of sitting in an office, you connect with the counsellor via an online format. The issues students bring to counselling are the same, the therapeutic techniques used by the counsellors are the same, and privacy and confidentiality rules are the same.

You can choose whether you prefer to speak to the clinician via phone, text chat (via Zoom), or videoconferencing (via Zoom). Once your appointment is booked, the Counsellor will email you a link for the Zoom session generally on the day of the appointment to your student email account. You will need click on the Zoom link at the time of your appointment. For phone appointments, the counsellor will call your mobile at the time of the appointment.

If you have any technical difficulties connecting with the counsellor at the time of the appointment, you can call 02 4921 6622 for assistance.

  • Make sure you are in a private location at the time of the appointment.
  • Ensure you have access to a good internet connection. If your internet is not reliable, it may be better to request a phone call.
  • Sometimes it can be more challenging to read body language and facial expressions over video, so if there are any misunderstandings, please let the clinician know.
  • If you used text chat on Zoom, ensure you delete the saved chat from your computer (sometimes it is stored in ‘My Documents’ folder) after the session. This is to ensure the privacy of your information.

Life can be busy and plans can change. If you can no longer make it to your face to face or online appointment, please let us know by calling 02 4921 6622 or emailing

If you are feeling unwell, we encourage you to remain at home and rest. You are welcome call us to change your appointment to a phone or online session.

We are open all year, except public holidays and the university close down period over Christmas. Any time that Counselling and Psychological Support is not open, the UON After-Hours Support Line is available.

Counselling staff may be able to provide you with supporting documentation for adverse circumstances. If you are already seeing one of the University counsellors, or your GP or an external psychologist, then you should discuss this with them. If you haven’t been seeing a counsellor, but think you might need some assistance, then you can speak with a Wellbeing Advisor on campus or via phone to discuss your needs

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.