The University of Newcastle, Australia

Academic support

COVID-19 - getting help with your assignments while following social distancing advice

Even though studying is a little different right now, the Academic Learning Support team are still available to help you with your studies.  The main change is that all face to face appointments and workshops with Learning Advisors will now be conducted using ZoomCollaborate or by phone.  This is to ensure compliance with health department recommendations on social distancing to decrease the risk of community transmission of COVID-19.

For a Zoom appointment you don’t have to do anything special – just click on the link your advisor sends you as confirmation of your appointment.

For a Collaborate appointment please go to the Collaborate Room - it's the first link in the Resources section in the Academic Learning Support Blackboard site.  You'll see the session set up by your advisor and all you have to do is join the session.

To get help with using any of these tools, head to the HELP for students section of Blackboard - it's right at the top of the page.

We've prepared a video that explains how to access Academic Learning Support services and offerings in light of these changed circumstances.

To get in touch with us, email learningsupport@newcastle.edu.au or phone (02) 4921 5350.


While a rounded education extends beyond the classroom, your studies will play a central in your time at university and we want to ensure you perform to your potential.

Whether you’re struggling with your workload, don’t fully understand the content, or just think your marks could improve but aren’t sure how, there are a range of people, places and programs that provide academic support. Our Student Advisors are experts in connecting you to support services.

Academic Learning Support

Academic Skills, such as researching, independent study skills, writing, critical reading and problem solving/logical thinking, are essential for university, which can be a new and challenging experience.

Academic Learning Support offers workshops, individual consultations and e-consultations, covering Study Skills, Academic Writing Skills, Maths and Stats and English language and access to online learning resources. The services are free, open to all current UON students, and include group workshops, face-to-face or phone appointments with dedicated Learning Advisers. View schedules for upcoming Academic Learning Support workshops.