If you have read through the complaints webpages and you are still not sure what process your complaint falls under you can contact the Complaints and Compliance Officer.

Email: complaints@newcastle.edu.au

If you are a student, you can also contact the Office of Student Advocacy.

Yes, you can. When following the steps on our complaint webpages, you can identify as a member of the public.

If you are not a current student, student services and support will not be available to you.

If your complaint is being managed through our general complaints process, then further detail can be found in the Complaint Management Policy and Complaint Management Procedure.

If your complaint is being managed under a different process, you should contact the relevant staff member, College or business unit for further information.

If you lodge a complaint through our online portal, you can expect us to acknowledge receipt of your complaint within 5 days. For more detail on anticipated timeframes for handling complaints please read through the Complaint Management Procedure.

Provided your complaints are the same, then yes you can. If you are lodging a single complaint on behalf of multiple people, you must seek their consent before doing so.

No notation will be made on a personal file regarding the complaint itself.

If a complaint results in a disciplinary investigation then there may be reference to this on a personal file. This is covered under disciplinary guidelines.

Support services are available to both students and staff and can be accessed at any time during the complaints process.