The University of Newcastle, Australia

Support network

To help ensure your time at the University is an enjoyable and rewarding experience, there is a large support network in place for all students.

The range of support on offer extends to academic, personal and legal issues, while there are also student bodies and associations you can join to help you be an active member of the University community.

Student advocacy and advice contacts

Student Advocacy

The Office of Student Advocacy provides free and confidential assistance in navigating the rules and regulations of the University. Student Advocates provide an understanding ear regarding your issues, as well as information and advice about policies and procedures.

The most common areas the Student Advocates can provide support to students are:

  • appeal against final result
  • change of Grade applications
  • review of Academic Progress and Academic concern
  • remission of fees applications
  • adverse circumstances and appeals
  • resolving issues in HDR candidature
  • misconduct allegations
  • giving advice with course coordinators and academics

Location:
Newcastle (Callaghan) - Student Services Building
Central Coast - Student Amenities Building

Hours:
Newcastle (Callaghan) - Monday to Friday, 9am – 5pm
Central Coast - Every second Wednesday, 9am – 4pm

Contact:
Phone: (02) 4921 7820
Email: studentadvocates@newcastle.edu.au

Dean of Students

The Dean of Students is an academic staff member who provides advice and assistance on difficult and complex issues for all students of the University. Working in early intervention, the Dean of Students seeks to facilitate informal resolution of academic issues and is able to advise students and staff in policy and best practice issue resolution. This can involve mediating conflict between students, or between students and academic staff. Through case management and issue resolution at a senior level within the University, the Dean of Students will work to ensure a positive resolution for all staff and students.

The Dean of Students provides confidential support and advice for students and staff, and works with students and staff at all levels of the university to ensure the best possible experience for all involved.

Location:
Newcastle (Callaghan) - Student Services building

Hours:
Monday to Friday, 9am – 5pm

Contact:
Phone: (02) 4921 7820
Email: dean-of-students@newcastle.edu.au