Appeals process
If you are not satisfied with how the University managed your complaint, you may be able to appeal the decision. An internal appeal to the University must be lodged within 15 days of receiving the outcome of your complaint. Extensions will be considered in exceptional circumstances only.
The only reasons you can appeal a decision is if you think either of these has occurred:
- There was a lack of procedural fairness in handling the complaint.
- There is substantial new evidence that was not reasonably available at the time the complaint was assessed.
You cannot appeal a complaint only because you disagree with the outcome. For further information about valid reasons for appealing a complaint, see the Complaint Management Procedure.
If you wish to lodge an appeal you can do so by completing the complaints appeal form and emailing it to complaints@newcastle.edu.au.
While we encourage you to try to resolve your issues with us directly, you may also be able to seek a review by an external agency at any time.
The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.