Appeals process
If you are not satisfied with how the University managed your complaint, you may be able to appeal the decision. An internal appeal to the University must be lodged within 15 days of receiving the outcome of your complaint. Extensions will be considered in exceptional circumstances only.
The only reasons you can appeal a decision is if you think either of these has occurred:
- There was a lack of procedural fairness in handling the complaint.
- There is substantial new evidence that was not reasonably available at the time the complaint was assessed.
What is procedural fairness?
Procedural fairness is about the fairness of procedures followed by an Assessment Officer and the University when making a decision about a complaint. Certain rules must be followed to ensure procedural fairness is upheld and a complainant receives a fair process. When these rules are broken a complainant should be entitled to a review of their complaint outcome. The rules of procedural fairness are that there should be, a lack of bias during decision making; sufficient evidence to support an outcome; and appropriate consideration and investigation into the issues raised in a complaint.
You cannot appeal a complaint only because you disagree with the outcome. For further information about valid reasons for appealing a complaint, see the Complaint Management Procedure.
If you wish to lodge an appeal you can do so by completing the complaints appeal form.
While we encourage you to try to resolve your issues with us directly, you may also be able to seek a review by an external agency at any time.
The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.