Injuries at work and workers compensation

Our goal is to take action and control hazards before injuries occur but sometimes accidents happen.Report an injury

Report all injuries immediately!

If you are injured at work it is important to follow the process below. This ensures the incident is properly reported and managed and claims can be processed quickly.

1. Call the Injury Hotline on 4033 9999 (x39999) and press 4

Use the Injury Hotline to report your injury or illness to a member of the Health and Safety Team as soon as practicable. The Health and Safety Team will explain the Injury Management Process and Workers Compensation Process if applicable.

2. Tell your Supervisor

You need to notify your supervisor either verbally or via email that you have sustained a work related injury or illness.

3. Complete an Online Incident Report form

The Online Incident report form.

4. Seek medical attention where required.

If the injury needs treatment, seek medical attention and ensure you advise the treatment provider that it is a work related injury and get a WorkCover Certificate of Capacity. This, and any referrals, should be sent to the Health and Safety Team as soon as possible. They can be faxed to 4921 5935.

Information about

If you are injured or develop an illness through the course of your employment and your work is determined to be a substantial contributing factor to your injury or illness, under the Workplace Injury Management and Workers Compensation Act 1998 and the Workers Compensation Regulation 2010 you may be eligible to receive workers compensation benefits o the injury.

Our workers compensation insurer is Employers Mutual Limited, and the policy number is W85133016.

Eligibility for workers compensation?

Anyone who is a 'worker' or 'deemed worker' under the Act, is eligible to lodge a compensation claim. Lodging a claim does not imply any commitment to the acceptance of the claim or of liability. A 'worker' includes:

  • those who work for an employer under an oral or written contract of service or apprenticeship
  • 'deemed' workers
  • full-time, part-time or casual workers

Full definitions are available from iCare.


SafeWork NSW - If you are injured at work poster (PDF, 226KB)

UON Health and Safety Procedure: HSP7.3: Injury Management (PDF, 1.1MB)

Recovery at Work (PDF, 31KB)

Injury reporting poster (PDF, 354KB)

NSW Workers Compensation Certificate of Currency (PFD, 339KB)

Coal Mining Insurance, Certificate of Currency (PDF, 261KB)

Queensland WorkCover Certifcate of Capacity (PDF, 22KB)