Conflict resolution
Resolving conflict and promoting a respectful and collaborative workplace: An interactive guide for leaders
PEEL HR
This resource for conflict resolution guides managers and leaders through a process of resolving conflict and promoting a respectful and collaborative workplace. Managers and Leaders are key to conflict resolution and the interactive guide provides leaders with the relevant knowledge and skills to identify conflict early and work to assist in the resolution of conflict.
These resources have been developed to assist in the implementation and support of the improvements made to The University of Newcastle – Respectful and Collaborative program.
Learning outcomes
- Understand the benefits of early intervention in conflict resolution
- Understand the leaders role in the stages of conflict resolution and how conflict can be escalated
- Develop leadership skills to manage conflict resolution effectively within teams
- Review various conflict scenarios that can potentially occur and establish the best approach to dealing with conflict situations, e.g. knowing what to do or what to say.
Target audience
The interactive guide is aimed at supervisors, managers and leaders who manage staff across the University.
Video Resources
Throughout the PDF conflict resolution guide are links to view supplementary videos.
You can also view each video by clicking on the image below - you will be prompted to enter your Uni-ID to begin playback.
- Video 1:
Meeting the employee for the first time - Video 3:
Facilitated discussion - Video 5:
Advising the employee subject to the complaint - Video 2:
Coaching to use the self help pathway - Video 4:
Talking with the employee when they want to make a formal complaint
The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.