Support and services
We offer a range of support systems and services to help you at UON. We help you get into the degree you want. When you are here we provide all the support you need to get great results and balance study, work, family and social commitments. When you are finished we have programs to help you get a job or embark on further study.
Student Central locations
Student Central are your first port of call for getting information about your degree, completing online forms, getting a parking permit or getting help with a uni issue. You can also access the internet or catch up with friends in the café. Student Central are located at most of our main campuses.
Free legal advice
Our University of Newcastle Legal Centre (UNLC) is both a community legal service and a teaching facility for law students. Free legal advice is offered to students at both Newcastle and Central Coast campuses during University semesters.
Career guidance and advice
Our Careers Service is a great way for you to access free information and advice about careers, study and employment.
Careers counsellors are available to help with the critical things employers are looking for such as a well-prepared résumé and a great cover letter. They will also provide you with information about potential employers, salary, labour markets and professional association contacts.
The service has connections with thousands of potential employers and last year advertised approximately 1,700 job vacancies to students and graduates.
Student mentors are current students that are eager to help you adjust to uni life, get to know your campus, find the right support services for you, and generally share their own experiences.
New students can have access to a student mentor to help with the transition to university study.
Mentors will be available to help you through the orientation period and for the first six weeks of semester until you settle in.
Find out how to request a student mentor.
Orientation is a great opportunity for you to discover campus life, explore the campus and meet staff and students. During Orientation we offer a wide range of information sessions, tours, academic workshops and social activities to help you connect with your new community.
Programs to build skills
We provide a range of programs to build your skills and knowledge or give you that boost to get a great mark or pass a difficult course. Some of the options on offer include:
Bridging and refresher courses
If you need to brush up on academic skills, expand your understanding in a particular subject, or simply become more uni-ready we offer bridging courses called UON Prep.
Taken in late January through to February before you start your degree, these courses are designed to give you the knowledge and insight to be successful in your uni studies.
Check out the range of UON Prep courses offered to see what might be useful for you.
Peer assisted study programs
Get practical study help from current students with our peer assisted study sessions (PASS). The program involves one hour weekly review sessions for you to compare notes, discuss difficult concepts and review weekly material with other students. These sessions are run by a student PASS Leader who previously achieved excellent results in the particular courses (subjects) you are studying.
Essay and exam help
Getting used to writing essays and sitting exams at university can be a bit of an adjustment. Our Centre for Teaching and Learning provides self-help resources, drop-in clinics, workshops and student consultations to help you out with anything academic. You can even email a draft of your essay to one of the qualified learning advisers to provide feedback in terms of structure and trends.
Help is also provided for more general study skills like referencing and study techniques.
Programs to build English and maths skills
We offer programs to help students build basic English and mathematics skills. We also have diagnostic tests to measure your level and determine where you need to improve.
Entry help and bonus points
If you are keen to study an undergraduate degree at UON, we have several entry help and bonus point schemes to help you.
Schools Recommendation Scheme (SRS)
We provide early offers to motivated and talented year 12 students who have the ability to succeed at uni but for some reason may fall short of the marks for entry. Selection is based on a range of criteria including a minimum ATAR. The scheme is available for a range of UON degrees. More information, including selection criteria, is available in the UAC SRS booklet.
To apply visit the UAC SRS page.
Subject Performance scheme
At UON you are more than just an ATAR. We know your high marks in HSC subjects are also indicators that you are going to thrive at university. Under this scheme, we match your performance in HSC subjects with related UON degrees. For example, if you do really well in HSC Mathematics but don’t do as well in your other subjects, you still may receive an offer into a range of degrees that have a strong focus on maths such as Engineering, Commerce etc. You don’t need to apply and we will match your UAC application and HSC results to determine whether you are eligible.
See the full list of degrees and eligible subjects (PDF, 353 KB) as part of this scheme.
Year 12 bonus points scheme
Our HSC Bonus Scheme rewards high achieving Year 12 students. Depending on the degree you choose, you may be awarded up to four bonus points for your HSC results in particular subjects. For example, if you achieve a Band 5 in Mathematics and are applying for an engineering degree, you will be awarded two bonus points as maths is an important component of this degree.
Find out which HSC subjects and band levels are attracting bonus points (PDF, 250KB).
Regional and Rural Bonus Point Scheme
HSC students who go to regional schools in selected postcodes are awarded up to an additional five bonus points. You don't need to apply for this bonus – apply for your preferred degrees through UAC and the points are automatically added to your rank. See which postcodes attract bonus points.
We have chaplaincy services at both the Newcastle and Central Coast campuses. Chaplains offer compassionate help in all situations and support the spiritual life of the University. Chaplains are experienced, credentialed, religious-workers who are authorised by their faith tradition to provide support and guidance. Our chaplains also have roles in their church communities and in the wider community off-campus. Things they help students with include pastoral care, life decisions, conflict resolution and general spiritual guidance. They also offer Justice of the Peace services.
We provide a range of scholarships to help you with the costs of university study. Our scholarships range from $500 right through to $15,000 per year.
A scholarship can help with all kinds of study costs including textbooks, fees, accommodation and living expenses. For more information see Costs and scholarships.
We also offer a Student Loans Scheme to provide interest-free emergency loans. These loans are offered on a short-term basis to students who demonstrate genuine need and whose continued study might be placed in jeopardy if assistance were not available.
Postgraduate study support
We provide a range of support services for postgraduate coursework students including a choice of delivery (online, face-to-face or blended study), a flexible approach and a dedicated team of staff focused on the postgraduate student experience. For more information see Gradschool.
7 state of the art libraries
Our seven state of the art libraries are designed to be spaces where you can learn, research, explore and create.
No matter what you study or at which campus, you will have access to more than 1.3 million items including 380,000 books and eBooks and over 80,000 electronic journals.
You can also make requests for information via SMS, email or phone 24 hours a day. This means you can tailor your study to fit with your life and work at any time of day.
Our libraries also have great informal work areas called information commons where can you meet friends, collaborate, prepare for exams and finish assignments. These bright, lounge-style learning spaces are at Newcastle City precinct, Newcastle and Central Coast campuses. The commons are equipped with computers, individual work spaces, laptop and printing facilities, lounge areas and cafes, as well as staff on hand if you need help.
We have been at the forefront of Indigenous education for 25 years, actively supporting the aspirations of Indigenous people through study and employment opportunities.
Apart from the Yapug program to help Indigenous students gain entry into university, we have a range of programs to assist Indigenous students while studying at UON. We offer:
Indigenous Tutorial Assistance Scheme (ITAS)
The Indigenous Tutorial Assistance Scheme provides qualified tutors to help Indigenous students with their studies, whether it be essay writing skills or any other relevant areas of study.
Scholarships and accommodation
Wollotuka provides assistance to both prospective and current Aboriginal and Torres Strait Islander students in seeking and applying for scholarships and accommodation, both within and outside of UON.
Success and Leadership Program
This program encourages Aboriginal and Torres Strait Islander students, particularly final-year students, to develop attributes that will enhance employment opportunities after graduation. The Wollotuka Institute provides financial support for students to attend local, national and international conferences as well as short-term study abroad programs, overseas student exchange programs and workshops.
For more information about Indigenous engagement see The Wollotuka Institute.
PhD and research masters support
As a PhD or research masters student we provide a supportive environment to help you achieve your research goals, while balancing work, family and social commitments.
Some of the support services are:
- access to a minimum of $1,500 research funding each year
- a free laptop
- free seminar series on academic skills for a research higher degree
- research degree specific workshops by the Centre for Teaching and Learning.
Find out more about PhD and Research Masters degrees.
Health and welfare advisers
Our Health and Welfare Advisers are on hand to assist and connect you to the right people for a range of issues while you are at university including disability support and student loans.
These advisers can also link you with a counsellor to discuss any personal or study-related issues. This service is free and confidential and you can choose to have your session face to face or through online counselling support.