Online Drop In

Drop-in for a chat (via Skype text only) and get advice and support – no appointment is necessary.

    During the semester and exam period Online Drop In sessions will be available at these times:

    • Monday: 1:00pm-2:00pm
    • Wednesday: 3:30pm-4:30pm
    • Thursday: 2:30pm-3:30pm
    • Friday: 10:00am-11:00am 

    To attend the session:

    • Sign up for a skype account.
    • Add the contact UoNonlinecounsellor.
    • Alternatively, you can also search on Skype for the username UoNonlinecounsellor and send a request to be added as a contact.

    If you are looking for support outside these periods, you can request an appointment with a wellbeing advisor, or contact the After-hours support line.

    During the university closure periods, the After-hours support line will continue to operate.

    Getting Started

    Drop in sessions are delivered via skype. You will need to download skype onto your computer, phone or tablet and register for an account (if you don’t already have one). You will also need an active internet connection.

    If you have any problems using skype drop in, please don’t hesitate to contact us on (02) 4921 6622 or email

    The online counsellor will ask you for your name and student number for our records. However, the same rules about confidentiality and privacy apply as if you were to see a counsellor face to face.

    To protect the privacy of your information, it is a good idea to delete the chat history from your skype account after the session.

    To attend the session, you will need to search on Skype for the username UoNonlinecounsellor and send a request via skype to be added as a contact.

    You then login to your skype at the time of the session and initiate a text conversation with the Online Counsellor.

    Start by letting the online counsellor know you want to chat. For example, you could write a message such as “Hi, My name is Jane. My student number is XXXXXXX. I would like to use the Drop In session today.”

    The Online Counsellor will chat with you about the issue you would like help with. They may provide some support or suggestions for your situation, send you some links or resources that might be helpful, or refer you to individual online or face to face appointments with a Counsellor or Wellbeing Advisor.

    At busy times, support staff may be talking to more than one student at once. This can mean there is a slight delay in the online counsellor’s response times, however they will let you know if this is the case, and you can ask to arrange an individual session if that suits you better.

    Online Counsellors do not provide students with support letters for adverse circumstance applications during Online Drop In sessions. If your primary need is a letter of support, this can be discussed with a Wellbeing Advisor by arranging a phone or face-to face-appointment, or with your Counsellor or a GP.

    The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.