Systems and tools
Access staff online systems and tools including staff email (Unify), Maximo, Spendvision, HRonline, 17triplezero, Canvas, and more.
Detailed HRonline help guides are found here:
Videos demonstrating some of the HRonline and ECG tasks are found here. Click on a link below and a MP4 file for that topic will open.
If you have any general enquiries about your pay please email Payroll.
Your current payslip will be available in HRonline on the morning of the pay day (every second Thursday).
Click here and follow the steps in the MY PAY - Bank Accounts section (page 29) to check or change your bank account details.
Any changes should be made before midday on Tuesday of Pay Week in order to take effect in the next Pay Day.
Please click here for HRonline Help - TIMESHEETS (PDF, 1,238KB).
Please click here for the HRonline Timesheet Timetable (PDF, 123KB), showing Pay Day dates and the accompanying Approval Cut-Off dates for HRonline timesheets.
This guide provides TIMESHEET information for the following areas and tasks:
Please click here for HRonline Help – LEAVE (PDF, 1,086KB).
This guide provides LEAVE information for the following areas and tasks:
Please click here for HRonline Help – GENERAL (PDF, 1,162KB).
This guide provides GENERAL information for the following areas and tasks:
Please click here for HRonline Help – APPROVERS (PDF, 746KB).
This guide provides APPROVER information for the following areas and tasks:
Please click here for HRonline Help – FAQs (PDF, 947KB).
This guide provides FAQs for the following areas and tasks:
Please click here for HRonline Help – ALL (PDF, 4,193KB).
This guide is a compilation of ALL HELP information for HRonline:
About your Contract or Appointment | Your Supervisor / Timesheet Approver or HR Support |
HR Support | hrsupport@newcastle.edu.au (02) 4033 9999 |
PRD Online | prdonline@newcastle.edu.au |
HR Information Systems | hris@newcastle.edu.au |
General IT Help | 17000@newcastle.edu.au (02) 4921 7000 |
Please read the below to make sure you contact the correct team!
Contacting the correct team saves time and ensures your question is answered quickly.
AREA | CONTACT |
---|---|
HRonline Access |
HRonline access is set up automatically as part of the Staff Computing Account activation process. Before accessing HRonline, please ensure you have activated your Staff Computing Account here. |
HRonline Password | Forgotten or would like to change your password? To reset your password, please follow the steps here. |
Payslips | Payroll Services Telephone: (02) 4033 9999 > Option 1 Email: payrollservices@newcastle.edu.au |
Payment Summaries | Payroll Services Telephone: (02) 4033 9999 > Option 1 Email: payrollservices@newcastle.edu.au |
Tax | Payroll Services Telephone: (02) 4033 9999 > Option 1 Email: payrollservices@newcastle.edu.au |
Superannuation | Superannuation Telephone: (02) 4033 9999 > Option 1 Email: superannuation@newcastle.edu.au |
Leave | Leave Specialist Telephone: (02) 4033 9999 > Option 1 Email: leave@newcastle.edu.au |
Staff Directory Updating HRonline information. | HR Support Telephone: (02) 4033 9999 > Option 6 Email: hrsupport@newcastle.edu.au |
Staff Directory HRonline is correct but it has not updated the Staff Directory on the website. | Web Team Email: web@newcastle.edu.au |
Approvers Who is my timesheet approver? | HR Support Telephone: (02) 4033 9999 > Option 6 Email: hrsupport@newcastle.edu.au |
Approvers My timesheet approver isn’t in my HRonline list. | HR Support Telephone: (02) 4033 9999 > Option 6 Email: hrsupport@newcastle.edu.au |
Training | Discover Website. |
Recruitment I can’t see the progress of an application. | Recruitment Team Telephone: (02) 4033 9999 > Option 2 Email: employment@newcastle.edu.au |
Qualifications Information about adding qualifications. | HR Support Telephone: (02) 4033 9999 > Option 6 Email: hrsupport@newcastle.edu.au |
Qualifications Qualifications are correct in HRonline but my Research Profile is not updated. | Research Performance You can log a request with the Research Performance team via ServiceNow. |
Alesco / Ascender Report requests | HR Information Systems Telephone: (02) 4033 9999 > Option 3 Email: hris@newcastle.edu.au |
Alesco / Ascender System access | HR Information Systems Telephone: (02) 4033 9999 > Option 3 Email: hris@newcastle.edu.au |
ECG System access | HR Information Systems Telephone: (02) 4033 9999 > Option 3 Email: hris@newcastle.edu.au |
Discoverer System access | HR Information Systems Telephone: (02) 4033 9999 > Option 3 Email: hris@newcastle.edu.au |
The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.