HRonline accounts, password, unlock, timesheet, leave, approver, FAQs, and general help.

HRonline help

HRonline and Ascender are currently unavailable.

From 12 noon on Friday 22 September, until 9.30am on Monday 25 September, Ascender and HRonline will be unavailable due to a system upgrade.


What's new in HRonline?

We're upgrading! From Monday 25 September, HRonline will have a new fresher look and some new features.

What has changed?

Changes to your Password

As a result of the upgrade to the system, your HRonline password has now been synchronised with your University Network password.

To login to HRonline, you will still use your Uni Id (abc123) and your University password. If you require assistance to reset your password, please click here.

Alternatively contact IT Services on 49217000 or 17000@newcastle.edu.au

Consolidated Email Notifications

In order to reduce the number of emails received during the day from HRonline, emails for each transaction type will be merged into a single ‘consolidated’ email. These emails will contain all the requests for a particular approval type (eg: Leave bookings or Timesheets) and will be sent at set intervals throughout the day.

Leave Bookings

The Leave Bookings form has been combined and now incorporates both part and full day leave requests.

To book part day, select the Part Day check box and enter the number of hours.

Submitted Leave bookings can now be unsubmitted to make changes or deleted. This option is available from the Leave Bookings screen.

When changed to unsubmitted, the leave request will be deleted from the Pending Transactions screen and the Approval screen.

Recent Approvals displayed

The My Pending Requests screen, in addition to what is awaiting approval, will now display any recent requests which have been approved.


Access & Passwords

  • Access to HRonline
    • HRonline access is set up automatically as part of the Staff Computing Account activation process.
    • Before accessing HRonline, please ensure you have activated your Staff Computing Account here.
  • Forgotten or would like to change your password?
    • To reset your password, please click here.

Help Guides - Documents

Detailed HRonline help guides are found here. Click on a link below and a PDF file for that topic will open.





Help Guides - Videos

Videos demonstrating some of the HRonline and ECG tasks are found here. Click on a link below and a MP4 file for that topic will open.


By section

Access

HRonline access is set up automatically as part of the Staff Computing Account activation.

Before accessing HRonline, please ensure you have activated your Staff Computing Account here.

Passwords

To reset your password, please click here.

Payroll details

If you have any general enquiries about your pay please email Payroll.

Current payslip

Your current payslip will be available in HRonline on the morning of the pay day (every second Thursday).

Bank account details

Click here and follow the steps in the MY PAY - Bank Accounts section (page 29) to check or change your bank account details.

Any changes should be made before midday on Tuesday of Pay Week in order to take effect in the next Pay Day.

Please click here for HRonline Help - TIMESHEETS (PDF, 1,238KB).

Please click here for the HRonline Timesheet Timetable (PDF, 123KB), showing Pay Day dates and the accompanying Approval Cut-Off dates for HRonline timesheets.

This guide provides TIMESHEET information for the following areas and tasks:

  • Timesheets (Professional, Academic and New Academic)
  • Timesheet access
  • Timesheet submission
  • Timesheet amendments, approvals, rejections
  • Timesheet Approvers

Please click here for HRonline Help – LEAVE (PDF, 1,086KB).

This guide provides LEAVE information for the following areas and tasks:

  • Leave (Professional and Academic)
  • Leave Manager / Approver help
  • Leave submission
  • Leave amendments, approvals, rejections etc.

Please click here for HRonline Help – GENERAL (PDF, 1,162KB).

This guide provides GENERAL information for the following areas and tasks:

  • General information for HRonline, not covered in the TIMESHEET, LEAVE and APPROVER guides
  • Access, logging in, unlocking, resetting passwords
  • Manage / update / change your personal details, personal contacts, emergency contacts
  • Manage / update / change your leave and employment records
  • View your roster, qualifications and employee calendar
  • View your payslips, payslip history, payment summaries
  • View / update / change your bank accounts
  • Help

Please click here for HRonline Help – APPROVERS (PDF, 746KB).

This guide provides APPROVER information for the following areas and tasks:

  • Timesheet approval
  • Leave approval
  • Team management
  • View manage your team’s details
  • View and manage your team’s leave balances and bookings

Please click here for HRonline Help – FAQs (PDF, 947KB).

This guide provides FAQs for the following areas and tasks:

  • Timesheets
  • Leave
  • Approvers

Please click here for HRonline Help – ALL (PDF, 4,193KB).

This guide is a compilation of ALL HELP information for HRonline:

  • Access, logging in, account unlocking, passwords
  • General help
  • Timesheets – Professional and Academic
  • Leave – Professional and Academic
  • Approvers
  • FAQs
About your Contract or AppointmentYour Supervisor / Timesheet Approver or HR Support
HR Supporthrsupport@newcastle.edu.au (02) 4033 9999
PRD Onlineprdonline@newcastle.edu.au
HR Information Systemshris@newcastle.edu.au
General IT Help17000@newcastle.edu.au (02) 4921 7000

Please read the below to make sure you contact the correct team!
Contacting the correct team saves time and ensures your question is answered quickly.

AREACONTACT
HRonline AccessHRonline access is set up automatically as part of the Staff Computing Account activation process.
Before accessing HRonline, please ensure you have activated your Staff Computing Account here.
HRonline PasswordForgotten or would like to change your password?
To reset your password, please follow the steps here.
PayslipsPayroll Services
Telephone: (02) 4033 9999 > Option 1
Email: payrollservices@newcastle.edu.au
Payment SummariesPayroll Services
Telephone: (02) 4033 9999 > Option 1
Email: payrollservices@newcastle.edu.au
TaxPayroll Services
Telephone: (02) 4033 9999 > Option 1
Email: payrollservices@newcastle.edu.au
SuperannuationSuperannuation
Telephone: (02) 4033 9999 > Option 1
Email: superannuation@newcastle.edu.au
LeaveLeave Specialist
Telephone: (02) 4033 9999 > Option 1
Email: leave@newcastle.edu.au
Staff Directory
Updating HRonline information.
HR Support
Telephone: (02) 4033 9999 > Option 6
Email: hrsupport@newcastle.edu.au
Staff Directory
HRonline is correct but it has not updated the Staff Directory on the website.
Web Team
Email: web@newcastle.edu.au
Approvers
Who is my timesheet approver?
HR Support
Telephone: (02) 4033 9999 > Option 6
Email: hrsupport@newcastle.edu.au
Approvers
My timesheet approver isn’t in my HRonline list.
HR Support
Telephone: (02) 4033 9999 > Option 6
Email: hrsupport@newcastle.edu.au
TrainingDiscover
Website.
Recruitment
I can’t see the progress of an application.
Recruitment Team
Telephone: (02) 4033 9999 > Option 2
Email: employment@newcastle.edu.au
Qualifications
Information about adding qualifications.
HR Support
Telephone: (02) 4033 9999 > Option 6
Email: hrsupport@newcastle.edu.au
Qualifications
Qualifications are correct in HRonline but my Research Profile is not updated.
Research Performance and Systems Unit
Email: rps@newcastle.edu.au
Website.
Alesco / Ascender
Report requests
HR Information Systems
Telephone: (02) 4033 9999 > Option 3
Email: hris@newcastle.edu.au
Alesco / Ascender
System access
HR Information Systems
Telephone: (02) 4033 9999 > Option 3
Email: hris@newcastle.edu.au
ECG
System access
HR Information Systems
Telephone: (02) 4033 9999 > Option 3
Email: hris@newcastle.edu.au
Discoverer
System access
HR Information Systems
Telephone: (02) 4033 9999 > Option 3
Email: hris@newcastle.edu.au