HRonline accounts, password, unlock, timesheet, leave, approver, FAQs, and general help.

HRonline help


All HRonline help tools, guides and contacts are found here.

Access & Passwords

  • Access to HRonline
    • HRonline access is set up automatically as part of the Staff Computing Account activation process.
    • Before accessing HRonline, please ensure you have activated your Staff Computing Account here.
  • Forgotten or would like to change your password?
    • To reset your password, please click here.

Help Guides - Documents

Detailed HRonline help guides are found here. Click/tap on a button below and a PDF file for that topic will open.

Link to TIMESHEETSLink to LEAVE
Link to GENERALLink to APPROVERS
Link to FAQsLink to ALL HELP


Link to NEW HIRELink to ECGLink to EXTENSIONS & CESSATIONS

Help Guides - Videos

Videos demonstrating some of the HRonline and ECG tasks are found here. Click/tap on a button below and a MP4 file for that topic will open.

Link to New Hire videoLink to ECG video
Link to Reappointment - CASA videoLink to Extensions - FIXED video
Link to Cessation - CASA videoLink to Cessation - FIX video
Link to Approver videoNew academic Timesheets Video

By section

Access

HRonline access is set up automatically as part of the Staff Computing Account activation.

Before accessing HRonline, please ensure you have activated your Staff Computing Account here.

Passwords

To reset your password, please click here.

Payroll details

If you have any general enquiries about your pay please email Payroll.

Current payslip

Your current payslip will be available in HRonline on the morning of the pay day (every second Thursday).

Bank account details

Click here and follow the steps in the MY PAY - Bank Accounts section (page 29) to check or change your bank account details.

Any changes should be made before midday on Tuesday of Pay Week in order to take effect in the next Pay Day.

Please click here for HRonline Help - TIMESHEETS (PDF, 1,238KB).

Please click here for the HRonline Timesheet Timetable (PDF, 123KB), showing Pay Day dates and the accompanying Approval Cut-Off dates for HRonline timesheets.

This guide provides TIMESHEET information for the following areas and tasks:

  • Timesheets (Professional, Academic and New Academic)
  • Timesheet access
  • Timesheet submission
  • Timesheet amendments, approvals, rejections
  • Timesheet Approvers

Please click here for HRonline Help – LEAVE (PDF, 1,086KB).

This guide provides LEAVE information for the following areas and tasks:

  • Leave (Professional and Academic)
  • Leave Manager / Approver help
  • Leave submission
  • Leave amendments, approvals, rejections etc.

Please click here for HRonline Help – GENERAL (PDF, 1,162KB).

This guide provides GENERAL information for the following areas and tasks:

  • General information for HRonline, not covered in the TIMESHEET, LEAVE and APPROVER guides
  • Access, logging in, unlocking, resetting passwords
  • Manage / update / change your personal details, personal contacts, emergency contacts
  • Manage / update / change your leave and employment records
  • View your roster, qualifications and employee calendar
  • View your payslips, payslip history, payment summaries
  • View / update / change your bank accounts
  • Help

Please click here for HRonline Help – APPROVERS (PDF, 746KB).

This guide provides APPROVER information for the following areas and tasks:

  • Timesheet approval
  • Leave approval
  • Team management
  • View manage your team’s details
  • View and manage your team’s leave balances and bookings

Please click here for HRonline Help – FAQs (PDF, 947KB).

This guide provides FAQs for the following areas and tasks:

  • Timesheets
  • Leave
  • Approvers

Please click here for HRonline Help – ALL (PDF, 4,193KB).

This guide is a compilation of ALL HELP information for HRonline:

  • Access, logging in, account unlocking, passwords
  • General help
  • Timesheets – Professional and Academic
  • Leave – Professional and Academic
  • Approvers
  • FAQs
About your Contract or AppointmentYour Supervisor / Timesheet Approver or HR Support
HR Supporthrsupport@newcastle.edu.au (02) 4033 9999
PRD Onlineprdonline@newcastle.edu.au
HR Information Systemshris@newcastle.edu.au
General IT Help17000@newcastle.edu.au (02) 4921 7000

Please read the below to make sure you contact the correct team!
Contacting the correct team saves time and ensures your question is answered quickly.

AREACONTACT
HRonline AccessHRonline access is set up automatically as part of the Staff Computing Account activation process.
Before accessing HRonline, please ensure you have activated your Staff Computing Account here.
HRonline PasswordForgotten or would like to change your password?
To reset your password, please follow the steps here.
PayslipsPayroll Services
Telephone: (02) 4033 9999 > Option 1
Email: payrollservices@newcastle.edu.au
Payment SummariesPayroll Services
Telephone: (02) 4033 9999 > Option 1
Email: payrollservices@newcastle.edu.au
TaxPayroll Services
Telephone: (02) 4033 9999 > Option 1
Email: payrollservices@newcastle.edu.au
SuperannuationSuperannuation
Telephone: (02) 4033 9999 > Option 1
Email: superannuation@newcastle.edu.au
LeaveLeave Specialist
Telephone: (02) 4033 9999 > Option 1
Email: leave@newcastle.edu.au
Staff Directory
Updating HRonline information.
HR Support
Telephone: (02) 4033 9999 > Option 6
Email: hrsupport@newcastle.edu.au
Staff Directory
HRonline is correct but it has not updated the Staff Directory on the website.
Web Team
Email: web@newcastle.edu.au
Approvers
Who is my timesheet approver?
HR Support
Telephone: (02) 4033 9999 > Option 6
Email: hrsupport@newcastle.edu.au
Approvers
My timesheet approver isn’t in my HRonline list.
HR Support
Telephone: (02) 4033 9999 > Option 6
Email: hrsupport@newcastle.edu.au
TrainingDiscover
Website.
Recruitment
I can’t see the progress of an application.
Recruitment Team
Telephone: (02) 4033 9999 > Option 2
Email: employment@newcastle.edu.au
Qualifications
Information about adding qualifications.
HR Support
Telephone: (02) 4033 9999 > Option 6
Email: hrsupport@newcastle.edu.au
Qualifications
Qualifications are correct in HRonline but my Research Profile is not updated.
Research Performance and Systems Unit
Email: rps@newcastle.edu.au
Website.
Alesco / Ascender
Report requests
HR Information Systems
Telephone: (02) 4033 9999 > Option 3
Email: hris@newcastle.edu.au
Alesco / Ascender
System access
HR Information Systems
Telephone: (02) 4033 9999 > Option 3
Email: hris@newcastle.edu.au
ECG
System access
HR Information Systems
Telephone: (02) 4033 9999 > Option 3
Email: hris@newcastle.edu.au
Discoverer
System access
HR Information Systems
Telephone: (02) 4033 9999 > Option 3
Email: hris@newcastle.edu.au