Maintenance schedule

IT maintenance is required to ensure the ongoing performance & reliability of our IT systems. Regular maintenance periods are scheduled to minimise the impact on the vital operations in the University calendar. The dates on this calendar have been discussed with relevant business representatives.

Explanation of the maintenance types are listed below the table and details of planned outages can be found on the IT Service Portal.

Reminders for these maintenance periods will be sent out when appropriate via Staff and Student communication avenues, including screensavers, digital signage, all Staff Emails, and Twitter and Facebook feeds.

2021 schedule

START DATEFINISH DATEMAINTENANCE TYPE

Sat 30 Jan 8:00

Sat 30 Jan 20:00

Minor Maintenance

Sat 6 Feb 8:00

Sat 13 Feb 8:00

Change Freeze – Summer Exams

Mon 15 Feb 8:00

Fri 19 Feb 18:00

Change Freeze – Orientation Week

Mon 22 Feb 0:00

Tue 23 Feb 18:00

CHANGE BLACKOUT – Start of Semester 1

Tue 23 Feb 18:00

Fri 26 Feb 18:00

Change Freeze – Start of Semester 1

Sat 27 Feb 8:00

Sat 27 Feb 20:00

Minor Maintenance

Sat 27 Mar 8:00

Sun 28 Mar 20:00

MAJOR Maintenance

Sat 17 Apr 8:00

Fri 30 Apr 8:00

Change Freeze – Trimester 1 & Singapore Tri 1 Exams

Sat 24 Apr 8:00

Sat 24 Apr 20:00

Minor Maintenance

Sat 22 May 8:00

Sun 23 May 20:00

MAJOR Maintenance

Sat 5 Jun 8:00

Sun 20 Jun 8:00

Change Freeze – Semester 1 Exams

Sat 3 Jul 8:00

Sat 3 Jul 20:00

Minor Maintenance

Sat 10 Jul 8:00

Fri 16 Jul 8:00

Change Freeze – Winter Exams

Mon 19 Jul 0:00

Tue 20 Jul 18:00

CHANGE BLACKOUT – Start of Semester 2

Tue 20 Jul 18:00

Fri 23 Jul 18:00

Change Freeze – Start of Semester 2

Sat 24 Jul 8:00

Sat 24 Jul 20:00

Minor Maintenance

Sat 31 Jul 8:00

Sat 7 Aug 8:00

Change Freeze – Trimester 2 Exams

Sat 14 Aug 8:00

Fri 27 Aug 8:00

Change Freeze – Singapore Tri 2 Exams

Sat 21 Aug 8:00

Sat 21 Aug 20:00

Minor Maintenance

Sat 2 Oct 8:00

Sun 3 Oct 20:00

MAJOR Maintenance

Sat 30 Oct 8:00

Sat 30 Oct 20:00

Minor Maintenance

Sat 30 Oct 20:00

Sat 20 Nov 8:00

Change Freeze – Semester 2 & Trimester 3 Exams

Sat 4 Dec 8:00

Sat 4 Dec 20:00

Minor Maintenance

Sat 11 Dec 8:00

Fri 24 Dec 8:00

Change Freeze – Singapore Trimester 3 Exams

Sat 18 Dec 8:00

Sat 18 Dec 20:00

Minor Maintenance

Maintenance explanation

A period of time allocated for system maintenance. During these windows ALL services may experience interruptions. Notification of affected systems will be done on the IT Service portal (serviceUON). Throughout the year we have two types of windows, the difference between the two is simply the duration of the window:

  • Minor is a 12-hour window.
  • Major is a 36-hour window.

A small window when there is little impact on the users:

  • Blackboard – externally hosted. Friday morning between 2am and 6am.
  • UON managed systems - Friday mornings between 5am & 7am. There may be short outages to systems during this window, these will be advertised on serviceUON.

No changes to systems are to be scheduled during this period to minimise risk in these student focused periods (start of semesters 1&2). The only changes during this period will be in response to, or to prevent major incidents, or to address ‘critical’ security patches.

During a change freeze systems supporting UON critical & UON important processes will not be changed unless in response to, or to prevent a major incident, or to address ‘critical’ or ‘important’ security patches. The periods where change freezes apply are:

  • Supporting UON Critical Processes (as listed in Section 7 of the UON Business Continuity Management Framework)
    • Student Admissions
    • Student Enrolments
    • Student Fees
    • Student Teaching
    • Student Exams
    • Maintaining critical research
    • Pay Staff
    • Pay Creditors
    • Student Census dates
    • Research grant applications
    • Research grant revenue
  • Important Student Processes
    • Key Student Dates: Orientation Week, Start of semester 1 & semester 2
    • Graduations
    • Open Days
    • Student Accommodation Check In and Check Out weekend

Periods throughout the year where changes to nominated systems are avoided if possible. Generally changes will only be made during these periods at the request of the business and if the risk is low. Change awareness periods apply:

  • In the days leading up to the key student deadlines, listed in the Change Freeze section above
  • When key business support processes are scheduled:
    • finance end of month,
    • finance end of year,
    • Excellence in Research Australia (3 yearly review, next due in 2021)

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.