Reporting issues and troubleshooting

The Service Desk is here to help. You can access support 24 hours a day via our Virtual Agent below or the Service Portal (ServiceNow).

The Virtual Agent is a self-help guide available for you at any time. Should you require further assistance, please contact the Service Desk during business hours as listed below.

Self help

IT skills are a staple in the modern workforce, so we encourage you to develop yours while at university.

The Digital Technology Solutions Knowledge Base within ServiceNow has a range of self-service resources, including helpful tips, how-to videos, and information about IT tools and services, such as Microsoft Office 365 and Zoom.

If you are new to using our Knowledge Base, start here with the information about IT tools and services student welcome page.

Digital Technology Knowledge Base

If you can't find what you need, or find an article that is outdated, please submit a development/update of a Knowledge Base Article request form.

Contact the Service Desk

To report an issue or get help relating to University accounts, services or computers, contact the Service Desk using the Virtual Agent, Service Portal or via phone.

Online - Service Portal (serviceNow)

You can log requests 24 hours a day using the Service Portal. We will attend to your request during normal business hours.

When logging a job through the Service Portal, please provide a detailed description of your issue including the system you are working on, your location, if you are aware of others experiencing similar issues, plus any error messages. This can help us diagnose your situation quickly and accurately.

Log a service request

By phone

8am to 6pm, Monday to Friday on University working days:

If your issue cannot be resolved over the phone, we will assign it to the people who can.

To provide this level of service takes time, so if you phone us you may be placed in a queue while we are assisting other users.

Service Portal

Log an online support request

Learn more