Reporting issues and IT help

Reporting issues and IT help

Self Service

The IT Services Knowledge Base within serviceUON, has a range of self-service knowledge base articles that include helpful tips, how-to videos and information about IT tools and services. If you are new to using our Knowledge Base, a great place to start is the IT tools and services student welcome page.

If you can't find what you need, or want to suggest an improvement to an existing article, please submit a request form to help us improve this resource for all students and staff.

How to contact the IT Service Desk

If you need to report an IT issue or get help with IT matters relating to University accounts, services or computers, contact the IT Service Desk using the channels below:

Online

You can log requests 24 hours a day using the IT Service Portal. We will attend to your request during normal business hours.

When logging a job through the IT Service Portal, please provide a detailed description of your issue including the system you are working on, your location, if you are aware of others experiencing similar issues and any error messages. This can help us diagnose your situation quickly and accurately.

Please note: Alumni do not have access to some systems that are open to current students and staff, including the IT Service Portal. As an alumnus, you can log a support request here.

By phone

(8am-6pm Monday to Friday, University working days)

Our IT Service Desk can be contacted via telephone for urgent IT related matters on:

  • 4921 7000 (external call)
  • 17000 (internal call)

Our Client Service Officers will work with you to resolve your issue. If your issue cannot be resolved over the phone by our Service Desk representatives, we will assign this to an appropriate contact either internally or externally depending on the situation.

To provide this level of service takes time. If you phone during a busy time, you may be placed in a queue while we are assisting other staff or students. If you are unable to wait on the phone, please log your request using the IT Service Portal.