Reporting issues and IT help

The IT Service Desk is the first point of contact for reporting issues and getting help on IT matters relating to University accounts, services or computers.

How to contact the IT Service Desk

By phone

(8am-6pm Monday to Friday, University working days)

  • 4921 7000 (external call)
  • 17000 (internal call)

Our Client Service Officers will work with you to solve your issue. If your issue cannot be resolved over the phone, we will assign it to the people who can.

To provide this level of service takes time, so if you phone us you may be placed in a queue while we are assisting other users. If you aren't able to wait on the phone, please log your request using the IT Service Portal.


  • You can log requests 24 hours a day using the IT Service Portal. We will attend to your request during normal business hours.

When logging a job through the IT Service Portal, please provide a detailed description of your issue including the system you are working on, your location, if you are aware of others experiencing similar issues, plus any error messages. This can help us diagnose your situation quickly and accurately.