Incident Management

The safety of staff, students and visitors is paramount. We take this responsibility seriously.

The University has plans in place to manage the risks associated with, and maximise the ability to recover from unforeseen, and disruptive events such as natural disasters, loss of critical infrastructure or pandemics.

We have a coordinated approach to respond to incidents and manage and restore the University's critical functions in a timely manner.

Our approach to incident management is comprised of:

  • business continuity - including plans to replace or recover resources to ensure teaching and research activities of the University can continue.
  • critical incident management - including plans and dedicated recovery teams to coordinate and manage the short term requirements following a disruptive event.

Incident Management – FAQs

There’s a bushfire near my campus – what should I do?

The Assurance Services and Security Services teams actively monitor bushfires near all our campuses.

If there is a bushfire near the campus, the Critical Incident Team will assess the safety and security risks and make an informed decision on whether to close or evacuate the site. If there is a decision to close or evacuate the campus, you will be notified by various channels which includes SMS, email, the University web pages, social media channels or local radio / TV. Alerts and updates will be posted to the University’s website which will provide the most up-to-date advice.

Further information on the University’s Bushfire Management Procedures can be found here.

You can also stay up-to-date via the NSW Rural Fire Service Fires Near Me website and listen to local ABC radio stations, or the University radio 2NURFM.

Do we have an emergency plan?

The University has a coordinated incident management framework which includes emergency management and planning.

We have Emergency Wardens in most of our buildings who are trained to assist in the response to a variety of incidents. Each building has designated assembly points. It is important that you familiarise yourself with evacuation routes and assembly points for buildings you regularly use. Be mindful that these routes and assembly points may change if there are building works nearby.

If there is an incident, follow the advice provided by your Emergency Wardens.

If there is a campus-wide incident, the Critical Incident Team will provide communications through various channels which may include SMS, email, University web pages, social media channels or local radio / TV. Alerts and updates will be posted to the University’s website which will provide the most up-to-date advice.

You can also stay up-to-date by listening to ABC radio or the University radio 2NURFM for local area incidents.

How do we manage critical incidents at the University?

The University has a Critical Incident Team and plans in place to manage serious and critical incidents. For more information, see the Critical Incident Management page

How can I make sure I receive emergency messages during an incident?

Updates on an incident will be posted via various channels including SMS, email, the University web page, social media channels or local radio / TV. Alerts and updates will be posted to the University’s website.  You can also stay up-to-date by listening to ABC radio or the University radio 2NURFM for local area incidents.

Please also keep your emergency contact details up to date so that we can send updates via our emergency messaging system. Staff can update their emergency contact details directly through HRonline.