New Legal Office online portal launched through ServiceNow
Do you need to seek legal advice for the University? Obtaining information and advice from the Legal Office is about to get much easier, as the service moves to the ServiceNow portal.
University General Counsel Jennifer Flinn said, having seen the difference the portal has made to IT Services, the legal team is excited to be moving to ServiceNow.
"The platform offers a better experience for both our clients and for our team. With the help of our IT Services team, we have built the first online portal for legal services in the higher education sector in Australia," Jennifer said.
The Legal Office portal will improve the service offering for staff with:
- an online interface for obtaining information and making requests for legal advice
- where new legal matters are opened, staff will have the ability to track progress more easily
- automated workflow and approval processes so that managers will be aware of legal requests and advice being provided to their schools/units
- better access to legal precedents and knowledge articles, to assist staff with common enquiries and to enable self-service where appropriate
- the ability to provide and receive timely feedback or questions on requests for advice
- pointers to finding information about insurance, delegations, and privacy related questions
- improved version control and security (compared to email).
The Legal Office email address will no longer be monitored for internal communications. Please log all requests for legal advice through the new ServiceNow portal.
For further information regarding engaging the Legal Office, please see the Engaging the Legal Office.
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The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.