A valid password is required to access student accounts and services.


A password is a secret word or string of characters that is used for authentication, to prove your identity or get access to a resource.

You can access most online facilities and resources using your current student ID and the password you created.

Passwords must:

  • not contain your student number, or any part of your name
  • be between eight and 16 characters long
  • include at least one letter, one uppercase character, one number and one special character (ie %, ! * or similar).

Do not share your password with anyone. You may be held responsible for any actions that arise from the misuse of your account.

You can change your password anytime, anywhere by using the NUaccess self-service password management option.

Simply login to NUaccess and answer your authentication questions. Then any time you need to change your password, login, answer a random set of your authentication questions and enter a new password. Remember, your password needs to include certain characters to be valid.

If you can't remember your password, you can use the Forgot Password function on the NUaccess login page to create a new one.

  1. Open NUaccess
  2. Enter your student ID
  3. Click the Forgot Password? button
  4. Five of the authentication questions you have set will be displayed. All five questions must be answered correctly. Once this is complete, the Change Password screen will be displayed where you can enter a new password.

If you have forgotten your password and you haven't set set up your NUaccess self-service option, you will need to contact the 17triplezero IT Service Desk to arrange a password reset.

If you enter an incorrect password three times in a row, your account will be locked for five minutes. Remember your password is case sensitive, so check that CAPS lock is off.

After ten minutes you can try to login again, or contact the 17triplezero IT Service Desk to arrange a password reset.

Our computer account management service, NUaccess, uses a series of authentication questions to validate your identity when you have forgotten your password.

22 questions are listed. You need to answer a minimum of five questions. These responses will appear in uppercase, but are not case sensitive when answered at a later date.

If you didn't complete your authentication questions when you first set up your student account, you can log in any time to do set them up.

Then, if you happen to have a blank moment and can't remember your password, simply login to NUaccess, enter your student ID, and click on the Forgot Password? button.

Answer the questions correctly, create yourself a new password, and you can get on with logging in to your student accounts.