Useful links and documents

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Education Services for Overseas Students (ESOS)

The Education Services for Overseas Students, or ESOS Act, provides the regulatory requirements for education and training institutions offering courses to international students in Australia on a student visa. ESOS provides tuition protection for international students. Please follow the link below for more information:

ESOS National Code

Consumer Protection

Australian has a strong consumer protection framework to protect the rights of Australian consumers, including international students in Australia. The Australian Consumer Law includes a national law guaranteeing consumer rights when buying goods and services. You should contact the relevant government trade and consumer agency in your state or territory, if you:

  • Would like information about your consumer rights
  • Have a problem with a consumer good or service that you have bought or are considering buying
  • Would like to know how a business should behave under the law
  • Would like to make a complaint about a business

Visit or to find the relevant government agency for where you are living and studying.

Overseas Students Ombudsman

The Overseas Students Ombudsman (OSO) investigates complaints about problems that overseas students have with private education and training institutions in Australia. The Ombudsman's services are free, independent and impartial. You can find out more about this service on their website: The OSO also produces an email newsletter for international students. You can subscribe to the newsletter on the OSO website.

The Education Services for Overseas Students, or ESOS Act, provides the regulatory requirements for education and training institutions

You can find details of what the Ombudsman can investigate on their website New South Wales Ombudsman -

Tuition Protection Service

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist you if your institution is unable to fully deliver your course of study. The TPS may also assist you if you have withdrawn from, or not started, your course and are eligible for a refund of tuition fees and the institution has not paid them.

The TPS will make ensure that you are able to either:

  • Complete your studies in another course or with another institution, or
  • Receive a refund of your unspent tuition fees

Under the Tuition Protection Service international students have a number of rights and obligations. For more information visit the Tuition Protection Service website.

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.