Ticketed Parking (CellOPark)

Students, staff, visitors and contractors can use CellOPark. If you are a staff member or student, you can download CellOPark via the myUni app. If you are a visitor or contractor, you can download CellOPark via the Apple App Store or Google Play.

CellOPark is available as a payment option in all ticketed carparks at Callaghan campus, including The Forum area. CellOPark is not activated or required in free parking locations on campus (Carpark 14 and 16).

Yes, you can register for CellOPark using a web browser, head to cellopark.com.au/register.
You can also call CellOPark on 1300 467 275 to sign up.

Once you have registered, you can start and/or stop a parking session on your web browser, or by calling the CellOPark call-to-park number 02 8599 9747.

For more information on the call-to-park service, click here.

No. CellOPark is an additional payment method option. The parking ticket machines will remain in use for those who prefer this payment method.

No. CellOPark is a paperless parking payment method. Just make sure you have entered your vehicle registration correctly in the app or selected the correct vehicle if you have multiple vehicles listed – by doing this you will avoid the risk of a fine.

If you are a staff member, enter your University ID e.g. abc123. If you are a student, please enter your Student ID e.g. C1234567. If you are a visitor, you can leave this field blank.

At this stage, there are no plans to remove the ticket machines. In areas where the ticket machines are used infrequently, this may be reviewed in the future as we move to a paperless ticketing system.

Yes, it is very important. Parking time limits and rates vary around Callaghan Campus. Entering a wrong parking zone number may result in you being charged incorrectly, or even get fined for not paying according to the right zone. Parking enforcement officers check your vehicle registration to make sure you paid for the correct zone for your profile.

Look out for signage in car parks with the seven digit zone number and QR code. Or, if you have location services switched on for CellOPark on your mobile, the app will help you identify your correct zone number.

Parking officers have either a hand-held device or a car mounted device that enables them to check in real time if the vehicle is currently using the system to pay for parking in that zone.

This feature allows you to start your parking session by simply scanning the QR code on the signage in car parks. Simply launch the app, click the ‘scan QR code’ button, and aim your mobile’s camera at the QR until it fits the frame. You will hear a beep when the QR code has successfully scanned and then you can start your parking session in that zone.

Yes. If you have purchased all-day parking, you can leave campus and return to the same zone or a different zone, provided you are still parking in the appropriate bay according to user type.

Check your parking history on your CellOPark account and compare your parking fine details with the parking transaction. If the details match and your parking was paid for (meaning that during the time you got a fine you had a valid paid session) you can print your transaction history as part of your evidence for Revenue NSW. Contact Revenue NSW using the contact details on the back of the fine for more information.

However, if the details do not match then it is likely that you selected the wrong vehicle, entered your registration incorrectly, or have not confirmed for session to start.

All parking sessions are automatically limited by time. The time limit is determined by the zone you selected. If you paid for all-day parking for example, your parking will automatically expire at 5:30pm. Once a parking session has automatically ended, there is no need for you to do anything.

No, all you need is a valid University ID which you should enter in the unique field when registering e.g. C1234567 if you are a student, and abc123 if you are a staff member. The system will automatically validate the number you entered against the University database and will grant you the appropriate permission level.

You can log in to your online personal account and activate or terminate your parking sessions in the Live Parking page from any internet connected device (computer, tablet, phone etc.).

Registration is free and there are no additional costs for using CellOPark to pay for your parking on campus. Parking rates are the same as the ticket parking meters on campus.

If you choose to sign up for the premium services within the CellOPark app, this will incur additional fees. This is an optional extra. For more information on the CellOPark premium services, click here.

Payments are made automatically according to your selected payment method. If you registered using a credit/debit card, this will be used as your default payment.

If you would like to change your payment card, first in put your new payment method, then remove your other method.

You don’t have to register a payment method if you are just using pre-paid. Go to My Account > My Profile and select Top Up Prepaid.

CellOPark is bound by all Privacy Acts and Regulations. Personal information is stored on highly secure servers located in a world-leading data centre based in Australia.. CellOPark will not share your personal information with anyone (unless required to do so by law or for permit validation purposes).

Yes. CellOPark members who have their account set to prepaid can top up their account by using PayPal, either directly from the app or via CellOPark’s dedicated PayPal page.

Alternatively, POLi can be used to pay for parking. POLi is an Australia Post business that allows members to transfer payments directly from their bank account without the need for a credit card. POLi top up is currently available from within the app only.

For more information about CellOPark payment options, click here.

No, CellOPark is a cashless parking payment system. If you prefer to purchase a ticket using coins, the ticketed parking meters are available.

If you are using a prepaid CellOPark method you will be charged at the end of each transaction. If you are using a credit or debit card you will be charged only once a month for the entire month. The billing cycle ends on the 24^th of the month so make sure you have sufficient funds in your account!

The $1.00 you see in your credit card statement is not a charge and it will automatically return to your account. Depending on your bank, this $1.00 can take a few days to become available again in your funds. This is part of the pre-authorisation process  to ensure that the card you have entered is valid.