Lyngo's AI receptionist lets no opportunity go unanswered.
Cameron Moore, Alumnus of The University of Newcastle and co-founder of Lyngo AI, is revolutionising healthcare communication with an AI-powered receptionist solution that's transforming how medical practices handle patient engagement.
At I2N's Startup Stories at I2N Hub Honeysuckle on Wednesday 5th of February, Cameron shared how his journey from fixing iPhone screens at age 16 led to creating an innovative AI solution that addresses the critical problem of missed calls in healthcare clinics – where over 50% of patient calls go unanswered.
Cameron shared that their vision has always been about enabling seamless healthcare communication, developing an AI receptionist that provides 24/7 phone support and integrates directly with Practice Management Systems to handle all telephonic tasks traditionally managed by human receptionists.
Catch up on Startup Stories with Cameron
Top Takeaways
- Finding the right co-founder is crucial for success: Cameron discovered his co-founder Tanmay through networking and collaboration on multiple projects before launching Lyngo.
- Building relationships with industry leaders early on can accelerate growth: Lyngo’s strategic focus on forging distribution partnerships across multiple markets from the start underscores the importance of considering international scalability right out of the gate.
- Understanding the problem deeply is essential: recognising that healthcare clinics missing over 50% of calls represented a significant market opportunity that needed an innovative solution.
- Build trust through reliability: when developing AI for healthcare communication, Cameron found that consistency and accuracy in handling patient calls was more important than advanced features
The University of Newcastle's I2N works with individuals and organisations from across the Hunter region and beyond to turn ideas and challenges into opportunity. As a leading driver of economic and business growth, the I2N cultivates an entrepreneurial mindset that is behind many of the region's most innovative businesses and leaders.
Keep up to date with future I2N events, programs and opportunities by subscribing to I2N's monthly newsletter or visit www.newcastle.edu.au/i2n
Related news
- University proposes new student accommodation at Callaghan Campus
- University proposes new student accommodation at Callaghan Campus
- Healthy recognition: Dietitian earns prestigious Australian science honour
- New animal study links Williamtown PFAS levels to male reproductive impacts
- Nine Newcastle teams secure $5.4m in ARC Discovery grants to unearth new knowledge
Aligned with the United Nations Sustainable Development Goals
The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.