The University of Newcastle, Australia

Course handbook


This course introduces tools and techniques used to observe, understand and describe workflows and processes within organisations. Students then utilise traditional and emerging techniques to identify problems and opportunities for improvement within these workflows and processes.

Availability2019 Course Timetables


  • Trimester 3 - 2019


  • Trimester 3 - 2019

Learning outcomes

On successful completion of the course students will be able to:

1. Gather information on workplace processes and procedures, and document these in a clear and unambiguous manner.

2. Demonstrate expertise in using a set of tools and techniques that allow them to identify and clearly explain the strengths and weaknesses within these processes and procedures.

3. Use innovative problem-solving approaches to define improvements and alternatives to present methods.

4. Work within groups in ways that create synergies and facilitate high quality outcomes in each of the areas above.


  1. Process Analysis, fact finding techniques and process documentation tools.
  2. Identifying opportunities and problems in the context of achieving business goals.
  3. Problem Solving Techniques including, but not limited to, group facilitation, brainstorming, process analysis, BPR, best practice, quality review, Delphi rounds and mindmapping.
  4. Creation of high quality business reports (both online and using more traditional approaches).


This course replaces INFO6040. If you have successfully completed INFO6040 you cannot enrol in this course.

Assessment items

Essay: Essays/Written Assignments

Tutorial / Laboratory Exercises: Group/tutorial participation and contribution

Formal Examination: Formal Exam *

Case Study / Problem Based Learning: Case Study

* This assessment has a compulsory requirement.

Compulsory Requirements

In order to pass this course, each student must complete ALL of the following compulsory requirements:

Course Assessment Requirements:

  • Formal Examination: Minimum Grade / Mark Requirement - Students must obtain a specified minimum grade / mark in this assessment item to pass the course. - Students whose overall mark in the course is 50% or more, but who score less than 40% in the compulsory item and thus fail to demonstrate the required proficiency, will be awarded a Criterion Fail grade which will show as FF on their formal transcript. However, students in this position who have scored at least 25% in the compulsory assessment item will be allowed to undertake a supplementary 'capped' assessment in which they can score at most 50% of the possible mark for that item.

Contact hours


Computer Lab

Face to Face On Campus 2 hour(s) per Week for Full Term starting in week 1


Face to Face On Campus 2 hour(s) per Week for Full Term starting in week 1

For students studying on-line - Self Directed Learning: 10 Hours per Week for 12 Weeks. Number of contact hours per week is a minimum recommendation and may vary with individual student's learning style for on-line courses.



Online 2 hour(s) per Week for Full Term starting in week 1


Online 2 hour(s) per Week for Full Term starting in week 1