Available in 2021
Course code



10 units


6000 level

Course handbook


Using a workplace and organisational perspective, this course analyses the nature of conflict and how it is "resolved" from a variety of theoretical and applied perspectives. Students will be able to describe and apply a range of conflict resolution methods including mediation, negotiation, and advocacy. The course is practically oriented. Students develop conflict resolution skills particularly through group-based formal negotiations within the general context of business organisations and the specific context of employment relations law and practice. Adopting a problem based learning approach, the course emphasises the importance of student’s communication skills as an essential attribute in effective conflict resolution.

Availability2021 Course Timetables

Newcastle City Precinct

  • Trimester 2 - 2021

Learning outcomes

On successful completion of the course students will be able to:

1. Explain the nature and sources of conflict in organisations and workplaces.

2. Describe the features of resolution methods including mediation, negotiation, advocacy and other alternatives.

3. Explain the employment relations framework as it affects conflict resolution particularly, but not exclusively, the rights and obligations on employers, employees and their collective representatives to mediate and negotiate, and the use of third-party intervention.

4. Develop the strategy formulation, planning and research skills required for mediation, negotiation and advocacy.

5. Apply, both individually and collaboratively, skills in the practice of negotiation within the contexts of workplace employment relations.

6. Measure and reflect on the development of their conflict resolution skills and demonstrate their recognition of the factors that enable and sustain such skills.


The content in this course includes but is not limited to the following topics:

  1. The nature of conflict
  2. Differing conflict resolution methods
  3. Employment relations contexts affecting conflict resolution methods
  4. Advocacy and research techniques
  5. The nature of negotiation
  6. Negotiation, strategy, tactics and power
  7. Negotiation phases and communication
  8. Behavioural dimensions of negotiation


Students must have successfully completed either GSBS6040 or GSBS6006 to enrol in this course. If you have successfully completed LAWS6114, you cannot enrol in this course.

Assumed knowledge

GSBS6040 Human Resource Management OR GSBS6006 Employment Relations in Globalised Economies

Assessment items

In Term Test: Mid Trimester Exam

Case Study / Problem Based Learning: Negotiation Exercise Reflections

Case Study / Problem Based Learning: Negotiation Dossier

Written Assignment: Individual Reflection Journal

Contact hours

Newcastle City Precinct


Face to Face On Campus 3 hour(s) per Week for Full Term


Online Activity

Online 36 hour(s) per Term Full Term

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.