Resolving issues

The University of Newcastle welcomes and values all feedback, including complaints, so that we can take action to continually improve our services and deliver the highest quality in everything we do.

We encourage an organisational culture that responds to concerns in a receptive and constructive manner, and in accordance with the principles of procedural fairness and natural justice. In doing so, the University has developed various guidelines, procedures and policies, which are regularly reviewed to ensure best practices, and to provide you with the best possible support in your relationship with us.

We aim to assist in, and encourage, the resolution of issues at the lowest level and as quickly as possible, and our officers can help you to identify appropriate alternative avenues for your issue to support those principles.


Resolving your concern or complaint

We treat any University-related concern or complaint seriously. Early recognition, support and effective management is key to avoiding the escalation of an issue to a formal complaint.

For help with an issue, please choose from the following options:


Complaints process 

If you have any questions about how the University works with you to resolve issues and complaints, what a complaint is and how we can help you, please review our Complaints process page.


Grievance procedures

If our internal procedures do not resolve your concern or complaint, there are other external pathways for resolving complaints.