About Us

Research computing refers to the application of advanced Information and Communications Technology (ICT) to research. Research computing is an enabling function that allows powerful new and existing technologies to be applied across all stages of the research lifecycle, from data collection to analysis, processing, visualisation, and data publishing.

The Academic Research Computing Support (ARCS) team is responsible for meeting the specialised computing needs of UON researchers, academic staff and research students. ARCS is a part of IT services and works closely with other areas of IT including the storage team and desktop support. The members of ARCS have many years experience in the IT industry and provide specialised “Level 3” advice and support for research computing.

UON has also partnered with Intersect, a not-for-profit organisation that specialises in providing research IT support. Intersect provides expert advice, massive scale storage and analysis platforms, custom software engineering, and training programs to thousands of researchers every year. Intersect is owned by its member organisations, including the UON. This allows UON researchers to access the full range of Intersect products and services at no cost (eg. training courses) or subsidised rates (eg. software engineering services), and provides an onsite eResearch Analyst at UON.

Access Requests and Contact Information

Research computing services and advice can be accessed through serviceUON or by contacting 17TripleZero.

For advice on strategic IT engagement please contact:
Jaclyn Mosher
IT Business Partner (Information Technology)

For questions related to Intersect services please contact:
Richard Berry
Intersect eResearch Analyst