Student support

Student Support for Professional Practice (SSPP)

The SSPP program provides support to students who are experiencing personal difficulties in their progress through the JMP. Wherever students are based in the program, trained staff members meet with students to understand the student’s situation, and provide tailored timely advice to enable them to achieve their goals. This can include:

  • Offers of academic mentors, advice on study techniques, help with elective choices
  • Assistance in obtaining mental health assessment and treatment where this might be useful
  • Help with accessing psychologists and counsellors
  • Information about applying for special consideration for assessments in the JMP
  • Information about Reasonable Adjustment (UON) or Study Access (UNE) Plans
  • Advice about applying for leave in the program
  • Discussion about how university services may help such as the Student Access and Inclusion (UNE), Accessibility (UON), International Student Support Office or Student Financial Services

The SSPP program is designed to be supportive, personal and confidential. Here is a video which promotes the program.

Video: Student Support for Professional Practice (SSPP) video

You can talk with any JMP staff member about SSPP or contact the program directly via:


P: 02 4921 5583

Respectful JMP Learning Environments

Other UON support services

University Health Service

We provide medical centres staffed by doctors and nurses at our Newcastle (Callaghan) and Central Coast (Ourimbah) campuses.

P: 02 4921 6000 (Callaghan) | 02 4348 4060 (Ourimbah)

Campus Care

Our Campus Care program provides information, advice and support in managing inappropriate, concerning or threatening behaviours in a safe and confidential environment.

P: 02 4921 8600

UON AccessAbility

We offer practical assistance and advice to students with a permanent or temporary disability or medical condition. Our services may be available to you if you are having difficulties with your studies due to the effects of your disability.


P: 02 4921 6622 (Callaghan) | 02 4348 4060 (Ourimbah) | 02 6581 6212 (Port Macquarie)

UON Counselling

Students can access free confidential counselling to discuss personal or study-related issues at Newcastle, Ourimbah, Sydney and Port Macquarie campuses. We provide a professional counselling service to students, and offer strategies and support to assist students to reach their personal and academic potential. When you are located off campus, online services are available either via Skype or Black Board Instant Messenger.

P: 02 4921 6622 (Callaghan)  | 02 4348 4060 (Ourimbah) | 02 8262 6400 (Sydney) | 02 6581 6200 (Port Macquarie)

UON Crisis Support Line

The UON Crisis Support Line operates from 5pm to 9am Monday to Friday and all day Saturday, Sunday, public holidays and university concession days.The service provides out of hours access to qualified crisis support workers for all UON students.

P: 1300 653 007

Text: 0488 884 165

UON Security Service

Security Services are on call 24/7. We do everything we can to keep students, staff and visitors safe when visiting our campuses and facilities.


P: 02 4921 5729 (Callaghan - Non-Emergency)  | 02 4921 5888 (Callaghan - Emergency*) | 02 4348 4291 (Ourimbah - Non-Emergency) | 02 4348 4222 (Ourimbah - Emergency*) | 02 8262 6488 (Sydney- Emergency*) | 0412 595 054 (Port Macquarie - Emergency*)

*in emergency situations always call 000 first, before contacting security

Other UNE support services

University Medical Centre

The doctors at the University Medical Centre, assisted by a qualified registered nurse, provide a clinical service to UNE students, staff and the broader community.


P: 02 6773 2916

UNE Student Support

The Student Support Team is your first point of contact if you need support with your studies and you're not sure where to get the help you need. Contact with the Student Support Team is confidential and free to all students (so unless we check with you, information discussed between the team and students is never passed on to anyone else).


P: 02 6773 4430

UNE Access & Inclusion

UNE Access & Inclusion offers practical assistance and advice to students, who may be affected by an injury, long illness, disability, learning difficulties or other health condition, as well as for students, who are carers of family members with a disability.


P: 02 6773 2897

UNE Student Counselling & Psychological Services

The UNE counselling team comprises professionally qualified and registered social workers and psychologists. Our mission is to provide students with the support needed to succeed with studying at UNE. We are located at on cnr. Elm Avenue & Queen Elizabeth Drive and our office hours are 9am to 4pm, Monday to Friday.


P: 02 6773 2897

After Hours Crisis Support

Available weekdays 4-9pm, all weekend and public holidays

P: 1300 661 927

Text: 0488 884 169

Additional Support

Drs4Drs Support Service

Medical students now have access to free, confidential telehealth mental health services through the Drs4Drs Support Service, established by Doctors' Health Services Limited (DrHS). Drs4Drs provides crisis support as well as non-urgent mental health support.

P: 1300 374 377

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.