University Travel Insurance

Students who travel overseas on official, approved University activity are covered by our corporate travel policy for the official University component of their trip. Approved activities can include student exchange, professional placement or other course-related activities.

Excluded Destinations

Our insurance program does not provide cover for any travel to Cuba or Iran. If you are undertaking travel to either of these locations, it is our recommendation that you arrange private travel insurance with an insurer who is able to cover these destinations.

Please note this cover is limited. You should find out what it doesn't cover before you go and, if needed, organise personal travel insurance.


Before you go


What is covered

What you are covered for always depends on the situation, documentation provided and any exclusions to policy. The basic sections of coverage are:

  • emergency medical expenses and evacuation
  • travel cancellation/curtailment and additional expenses
  • personal liability
  • luggage, personal effect, and travel documents (there are limits to what you can claim in each category and a $500 excess applies to electronic goods, except cameras).

Limitations

Travel to Iran or Cuba

Our insurance program does not provide cover for any travel to Cuba or Iran. If you are undertaking travel to either of these locations, it is our recommendation that you arrange private travel insurance with an insurer who is able to cover these destinations.

Maximum period of 180 days

This is regardless of any breaks in coverage (for example semester breaks). The period begins on the day you depart Australia until your date of return to Australia. We recommend that you arrange private travel insurance is the duration of your travel exceeds this period.

Prescription medicines

Coverage is for loss or theft of prescriptions, not for obtaining refills of scripts whilst travelling.

Pre-existing medical conditions

Coverage is for emergency and unforeseen medical conditions. Regular or ongoing medical treatment is not covered. For example, having a check up on your asthma condition is not covered, however treatment for a sudden asthma attack may be covered if it is unforeseen. Contact CS&C Insurance to discuss your pre-existing medical condition.

Weekends and Public Holidays

We can extend this to cover weekends provided you were attending your university activity on the gazetted work day prior and the gazetted work day following the weekend. Cover for weekends includes public holidays (regional and national) in the location where you are undertaking activity.

Before and after semester start and end dates

We can cover orientation and departure activities at the host city/campus for one week before and after semester start and end dates specifically for the purpose of orientation and moving in/out of accommodation. This extension excludes side trips on the way to your overseas location. Please contact CS&C Insurance to discuss coverage.


What is not covered

Your personal travel is not covered, even if it is taken in conjunction with travel for University purposes. We recommend that you arrange private travel insurance for the duration of your travel if you are considering any personal travel.

Semester breaks

If you have a semester break during the period of your travel at your host location, we recommend that you arrange private travel insurance for the duration of your travel.

Competing in professional sport

There is no cover for playing/participating in any sport in a professional capacity.

Extreme and high risk activities

There is no cover provided for participation in the following (but not limited to) activities:

  • any snow sports - skiing, snowboarding, ice-climbing etc
  • hunting
  • racing (other than on foot)
  • polo playing
  • hang gliding
  • rodeo riding
  • BASE jumping
  • mountaineering or rock climbing using ropes or guides
  • scuba diving unless you hold an Open Water Diving Certificate or are diving with a qualified diving instructor.

Travel to countries and states with Alert Level: DFAT Rating "Reconsider Need to Travel" or "Do not Travel"

Check with the Department of Foreign Affairs and Trade. If your University activity is in a DFAT  "Reconsider Need to Travel" or "Do Not Travel" rated country, state or province, you need to obtain approval from the Pro Vice Chancellor of your Faculty.


What to do in an emergency

If you experience a medical or security problem while travelling, you can get help from International SOS (ISOS). Our membership of ISOS provides access to free, 24/7 assistance on call, online and even on the ground to help with any medical, security and logistical questions, concerns and situations that may arise. This may include recommending an appropriate doctor or medical service.

Call ISOS +61 2 9372 2468

You can call this Sydney number reverse charge from overseas or you can contact any ISOS office overseas. For more information on countries you are visiting, and to download the ISOS Smartphone App, please see International SOS.

The University membership number is 12ACPA000086.


Make a claim

Gather and keep all documents relating to your loss or injury. Examples include police reports, medical reports, and lost baggage correspondence.

Complete the Corporate travel claim form (DOC, 150KB) and lodge it with our Insurance Team.

You should notify CS&C Insurance as soon as possible of your circumstances and lodge your claim within six months of the date of loss or injury. Claims not lodged within six months risk being denied.