Special Issue

CCIS-CE 2017 JSTP Special Issue: Micro-foundations of Co-creation

Aligned with the CCIS-CE symposium’s mission to foster dialogue in co-creation and engagement, we include (but not limited to) the following research directions pertaining to the micro-foundations of co-creation:

(1) explore concepts and a lexicon pertaining to micro-foundations of co-creation;

(2) customer centric research with a focus on their interactive experiences and experience of practices (Ellway and Dean, 2016; Frow et al., 2016);

(3) explore customer integration pertaining to customers’ resources, wisdom and lived experience (Harmeling et al., 2017; Helkkula et al., 2012; Moeller, 2008);

(4) service design thinking exploring capabilities and resource conditions (Karpen et al., 2017);

(5) usage centre, usage processes and experience quality (Kleinaltenkamp et al., 2017; Macdonald et al., 2016; Pfisterer and Roth, 2015);

(6) psychological ownership and actors’ sharing behaviours reflective of co-creative business practices such as micro-enterprises and start-ups arising from the sharing economy ( Jussila et al., 2015; Price and Belk, 2016);

(7) co-creation and engagement practices exploring customers’ roles and effort (Edvardsson et al., 2011; McColl-Kennedy et al., 2012; Sweeney et al., 2015);

(8) initiation of value considering customers’ contributory role and customer value co-creation pertaining to service provision (Chen et al., 2012; Etgar, 2008; Heinonen et al., 2010); and

(9) explore shared intentions (Taillard et al., 2016) and norms (cf. institutional arrangements; Vargo and Lusch, 2016a), the iterative effects on actors’ dispositions, interactive co-creation and engagement practices and their impact on co-created value outcomes and wellbeing (Gummesson and Mele, 2010; Breidbach and Brodie, 2017).

Reference: Jodie Conduit, Tom Chen, (2017) "Transcending and bridging co-creation and engagement: conceptual and empirical insights", Journal of Service Theory and Practice, Vol. 27 Issue: 4, pp.714-720, https://doi.org/10.1108/JSTP-05-2017-0077