Professor Shah J Miah

Professor Shah J Miah

Professor

Newcastle Business School (Accounting and Finance)

Career Summary

Biography

Professor Dr Shah Miah is Program Director, Bachelor of Business Analytics, and Professor of Business Analytics at Newcastle Business School, The University of Newcastle, New South Wales, Australia. Prior to this role, Shah has held various academic positions at Victoria University, Melbourne; University of the Sunshine Coast; Griffith University; and James Cook University, Queensland. 

 

Since receiving his PhD degree from Griffith University in the area of Business Decision Support Systems, his research interests have expanded in the subfields of Business Intelligence, Business and Big-Data Analytics. Shah is an all-rounder academic who has developed an excellent proven track record of leadership in producing high-quality research publications, obtaining numerous funding for the practical problem- solving in business industries, engaging in national and international professional events, and improving teaching & learning pedagogics for modern higher-education practices.

Prof Miah has produced over 150 publications, including research books, journal articles, book chapters, and refereed conference articles. His outstanding work has appeared in top-tier outlets of the field, such as Journal of the Association for Information Systems, Information and Management, Information Technology and People, and Knowledge-Based Systems. He is actively involved in the Australian business industries for various consulting and problem-solving research activities and collaborations with national and international universities. He now serves on the editorial boards of the International Journal of Business Intelligence Research, Education and Information Technologies, and Australasian Journal of Information Systems and has led and edited several special issues for each. Dr Shah is also an Adjunct Professor of Information Systems, Victoria University, Melbourne; Adjunct Professor of Information Technology, the University of Fiji, Fiji; and Verandra University, Bangladesh. His teaching expertise focuses on Innovative teaching curriculum design for delivering higher education through online and mobile-enabled approaches, particularly for teaching in socio-technical areas such as business info systems, business intelligence, big data and predictive analytics, and other areas of higher education in business and Information Technology based innovations.

Prof Miah has examined over 30 PhD dissertations, to date has successfully supervised 8 PhD degree completions, and is currently supervising more than 10 PhD projects internally and externally. His research interests include data-driven decision support; business applications design; socio-technical design theory; big-data analytics; locational analytics/intelligence; e-services for consumers; and decision solutions in public healthcare.


Qualifications

  • Doctor of Philosophy, Griffith University
  • Bachrelor of Science (Honours), University of Rajshahi - Bangladesh
  • Master of Science, University of Rajshahi - Bangladesh
  • Master of Information Technology, Griffith University
  • Master of Information and Communication Technology, Griffith University
  • Graduate Certificate in Tertiary Education, Victoria University - Australia

Keywords

  • Analytics 4.0
  • Big Data
  • Big Data Analytics
  • Business Analytics
  • Business Decision Support
  • Business Intelligence
  • Cloud based business solutions
  • Cyber-physical systems for business
  • Data Analytics
  • Digital Business modelling
  • Digital healthcare
  • Digital supply chain
  • Industry 4.0
  • Internet of Things
  • Mobile healthcare
  • Natural Language Processing (NLP)
  • Smart cities
  • Smart education
  • Text Analytics

Fields of Research

Code Description Percentage
150302 Business Information Systems 50
150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence) 50

Professional Experience

UON Appointment

Title Organisation / Department
Professor University of Newcastle
Newcastle Business School
Australia
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Publications

For publications that are currently unpublished or in-press, details are shown in italics.

Highlighted Publications

Year Citation Altmetrics Link
2017 Miah SJ, Hasan N, Hasan R, Gammack J, 'Healthcare support for underserved communities using a mobile social media platform', Information Systems, 66 1-12 (2017)

© 2017 Elsevier Ltd Emerging digital technologies for healthcare information support have already contributed to reducing the digital divide among rural communities. Although mobi... [more]

© 2017 Elsevier Ltd Emerging digital technologies for healthcare information support have already contributed to reducing the digital divide among rural communities. Although mobile health (m-health) applications facilitate provision of support for treatment consultation in real-time, their substantial potential has not yet been operationalised for decision support to meet citizen demand in developing nations. Modern healthcare information access, especially in rural areas of developing countries, is critical to effective healthcare, since both information and expert opinions are limited. Mobile phone and social media penetration, however, is often extensive. In this paper, we design and evaluate an innovative mobile decision support system (MDSS) solution for rural citizens healthcare decision support and information dissemination. Developed using a design science approach, the instantiated artifact connects underserved rural patients in Bangladesh to general practitioners (GPs) ¿ allowing GPs, based on queries and information support provided, to evaluate patient conditions virtually and provide answers for further diagnosis or treatment. A cloud platform using social media embodies health record information and is used with a rating technique that matches queries to profiled remote experts, participating asynchronously. A comprehensive evaluation of the MDSS artifact ensures its utility, efficacy, and reliability.

DOI 10.1016/j.is.2017.01.001
Citations Scopus - 19Web of Science - 21
2017 Miah SJ, Vu HQ, Gammack J, McGrath M, 'A Big Data Analytics Method for Tourist Behaviour Analysis', Information and Management, 54 771-785 (2017)

© 2016 Elsevier B.V. Big data generated across social media sites have created numerous opportunities for bringing more insights to decision-makers. Few studies on big data analyt... [more]

© 2016 Elsevier B.V. Big data generated across social media sites have created numerous opportunities for bringing more insights to decision-makers. Few studies on big data analytics, however, have demonstrated the support for strategic decision-making. Moreover, a formal method for analysing social media-generated big data for decision support is yet to be developed, particularly in the tourism sector. Using a design science research approach, this study aims to design and evaluate a ¿big data analytics¿ method to support strategic decision-making in tourism destination management. Using geotagged photos uploaded by tourists to the photo-sharing social media site, Flickr, the applicability of the method in assisting destination management organisations to analyse and predict tourist behavioural patterns at specific destinations is shown, using Melbourne, Australia, as a representative case. Utility was confirmed using both another destination and directly with stakeholder audiences. The developed artefact demonstrates a method for analysing unstructured big data to enhance strategic decision making within a real problem domain. The proposed method is generic, and its applicability to other big data streams is discussed.

DOI 10.1016/j.im.2016.11.011
Citations Scopus - 110Web of Science - 91
2017 Miah SJ, Hasan J, Gammack JG, 'On-Cloud Healthcare Clinic: An e-health consultancy approach for remote communities in a developing country', Telematics and Informatics, 34 311-322 (2017)

© 2016 Elsevier Ltd. All rights reserved. Advances in telecommunication and online service solutions help to bridge the digital divide between rural and urban healthcare services,... [more]

© 2016 Elsevier Ltd. All rights reserved. Advances in telecommunication and online service solutions help to bridge the digital divide between rural and urban healthcare services, enabling provision of suitable medical diagnosis and treatment consultations. Although applying e-health solutions has brought some positive impact full potential has not yet been realised, especially in regions where expertise is scarce. In this study we develop and evaluate an e-health consultancy system utilizing cloud computing (we so called "On-Cloud Healthcare Clinic") that enables doctors and healthcare workers to identify and treat non-communicable diseases in rural and remote communities in Bangladesh, a developing nation. Adopting a design science research approach we developed the solution based around stakeholders' collaborative participation in prototyping and then evaluated the design using focus groups. The cloud-based solution supports doctors in evaluating and diagnosing patients' data and medical history through intermediary health care workers or community clinics. The design also knowledgeably allows informed decisions on a course of treatment with follow up for remote or underserved communities. Previously unavailable clinical work is thus practically achieved through utilization of the cloud based e-health system, and generalisation of this approach in healthcare management is discussed.

DOI 10.1016/j.tele.2016.05.008
Citations Scopus - 29Web of Science - 26
2018 Shee H, Miah SJ, Fairfield L, Pujawan N, 'The impact of cloud-enabled process integration on supply chain performance and firm sustainability: the moderating role of top management', Supply Chain Management, 23 500-517 (2018)

© 2018, Emerald Publishing Limited. Purpose: Theorising from the intersection of supply chain and information systems (IS) literature, this study aims to investigate supply chain ... [more]

© 2018, Emerald Publishing Limited. Purpose: Theorising from the intersection of supply chain and information systems (IS) literature, this study aims to investigate supply chain integration (SCI) as a multidimensional construct in the context of cloud-based technology and explores the effect of cloud-enabled SCI on supply chain performance, which will eventually improve firm sustainability from a resource-based view (RBV). In addition, the moderating effect of top management is explored. Design/methodology/approach: Using cross-sectional survey data collected from a sample of 105 Australian retail firms, this study used structural equation modelling to test the hypothesised relationship of cloud-enabled SCI with performance in a theoretical model. Findings: Results show that cloud-based technology has positive effect on SCI, and the cloud-enabled SCI is positively related to supply chain performance which eventually influenced firm sustainability. Further, top management intervention moderates the relationship between supplier and internal integration with supply chain performance. But it is found to have no moderating effect on the relationship between customer integration and supply chain performance. Practical implications: Recognising the potential benefits of emerging cloud-based technologies reported in this study, retail managers need to understand that higher order SCI requires the support of cloud-based technology to improve supply chain performance and firm sustainability. Originality/value: This research extends prior research of information and communication technologies-enabled SCI and its effect on supply chain performance which overly remains inconsistent. In addition, IS literature abounds with discussion on cloud computing technology per se, and its adoption in supply chain is overly rhetoric. This study fills this gap by conceptualising the multiple dimensions of SCI enabled by cloud-based technology and the way it affects supply chain and firm sustainable performance. Investigating SCI in context of cloud-based technology is a unique contribution in this study. The moderating effect of top management in this decision also adds to the current body of literature.

DOI 10.1108/SCM-09-2017-0309
Citations Scopus - 19Web of Science - 12

Book (2 outputs)

Year Citation Altmetrics Link
2012 Emerging Informatics: Innovative Concepts and Applications, InTech Open Access, Rijeka, Croatia (2012)
2012 Miah SJ, Emerging Informatics: Innovative Concepts and Applications, Open Access Publisher, ISBN: 979-953-307-622-4, 270 (2012)

Chapter (12 outputs)

Year Citation Altmetrics Link
2019 Miah SJ, 'Tailorable Technologies for Improving Business Intelligence Systems', Advances in Business Strategy and Competitive Advantage, IGI Global 238-253 (2019)
DOI 10.4018/978-1-5225-5718-0.ch013
2018 Miah SJ, Khatun M, 'Design Methods of Strategic Decision Support Solutions for B2C Business Managers', Applying Business Intelligence Initiatives in Healthcare and Organizational Settings, IGI Global, Hershey, PA 254-265 (2018)
DOI 10.4018/978-1-5225-5718-0.ch014
2018 Miah SJ, 'Tailorable Technologies for Improving Business Intelligence Systems: Small Business Decision Maker s Perspective', Applying Business Intelligence Initiatives in Healthcare and Organizational Settings, IGI Global, Hershey, PA 238-253 (2018)
DOI 10.4018/978-1-5225-5718-0.ch013
2018 Kannan S, Miah SJ, 'Integration of Knowledge Management and Business Intelligence for lean organisational learning by the Digital Worker', Applying Business Intelligence Initiatives in Healthcare and Organizational Settings, IGI Publishers, Hershey, Pennsylvania 130-140 (2018)
DOI 10.4018/978-1-5225-5718-0.ch007
2018 MIAH S, 'Tailorable technologies for improving business intelligence systems- small business decision maker s perspective: Tailorable technologies for improving business intelligence systems', Applying Business Intelligence Initiatives in Healthcare and Organizational Settings, IGI Publishers, US 23-33 (2018)
2017 Miah SJ, 'A demand-driven cloud-based business intelligence for healthcare decision making', Health Care Delivery and Clinical Science: Concepts, Methodologies, Tools, and Applications 964-979 (2017)

© 2018, IGI Global. Technology development for process enhancement has been a topic to many health organizations and researchers over the past decades. In particular, on decision ... [more]

© 2018, IGI Global. Technology development for process enhancement has been a topic to many health organizations and researchers over the past decades. In particular, on decision support aids of healthcare professional, studies suggest paramount interests for developing technological intervention to provide better decisionsupport options. This chapter introduces a combined requirement of developing intelligent decisionsupport approach through the application of business intelligence and cloud-based functionalities. Both technological approaches demonstrate their usage to meet growing end users¿ demands through their innovative features in healthcare. As such, the main emphasis in the chapter goes after outlining a conceptual approach of demand-driven cloud-based business intelligence for meeting the decision-support needs in a hypothetical problem domain in the healthcare industry, focusing on the decision-support system development within a non-clinical context for individual end-users or patients who need decision support for their well-being and independent everyday living.

DOI 10.4018/978-1-5225-3926-1.ch048
Citations Scopus - 1
2017 MIAH S, 'M-health Innovations and Approaches for Community Healthcare Support: Application Design Using Software-as-service and other forms of Cloud Technologies', HANDBOOK OF LARGE-SCALE DISTRIBUTED COMPUTING IN SMART HEALTHCARE, Springer, USA 66-66 (2017)
2014 Miah SJ, 'A demand-driven cloud- based business intelligence for healthcare decision making', Handbook of Research on Demand-Driven Web Services: Theory, Technologies, and Applications 324-339 (2014)

© 2014 by IGI Global. All rights reserved. Technology development for process enhancement has been a topic to many health organizations and researchers over the past decades. In p... [more]

© 2014 by IGI Global. All rights reserved. Technology development for process enhancement has been a topic to many health organizations and researchers over the past decades. In particular, on decision support aids of healthcare professional, studies suggest paramount interests for developing technological intervention to provide better decisionsupport options. This chapter introduces a combined requirement of developing intelligent decisionsupport approach through the application of business intelligence and cloud-based functionalities. Both technological approaches demonstrate their usage to meet growing end users' demands through their innovative features in healthcare. As such, the main emphasis in the chapter goes after outlining a conceptual approach of demand-driven cloud-based business intelligence for meeting the decision-support needs in a hypothetical problem domain in the healthcare industry, focusing on the decision-support system development within a non-clinical context for individual end-users or patients who need decision support for their well-being and independent everyday living.

DOI 10.4018/978-1-4666-5884-4.ch015
2012 Miah SJ, 'Cloud-based intelligent DSS design for emergency professionals', Multidisciplinary Computational Intelligence Techniques: Applications in Business, Engineering, and Medicine 47-60 (2012)

Computational Intelligence (CI) has become a well-established research field of computer science in which multi-disciplinary problems are studied to design an effective computing ... [more]

Computational Intelligence (CI) has become a well-established research field of computer science in which multi-disciplinary problems are studied to design an effective computing solution. As a known computer-based CI approach, decision support systems (DSS) has gained popularity as a computing solution to structured and unstructured problems in organizations' managerial improvement. DSS design needs to meet the domain-specific demands of emergency professionals on both an on-site and a real-time basis using the support of the most up-to-date technological provisioning platform. The advantages of cloud computing may offer promising support (e.g. Internet or web-based provisioning) for DSS services to meet the emergency professionals' decision needs. This chapter introduces requirements of a cloud-based CI approach for domain-specific decision support through the functionalities on an anywhere and anytime basis. The chapter highlights the context of intelligent DSS design in terms of support in determining the priorities of taking action, both for medical emergency professionals and natural disasters workers, as potential application areas identified in this study. © 2012, IGI Global.

DOI 10.4018/978-1-4666-1830-5.ch004
Citations Scopus - 6
2012 Miah SJ, 'An Emerging Decision Support Systems Technology for Disastrous Actions Management', Emerging Informatics - Innovative Concepts and Applications, InTech Open Access, Rijeka, Croatia 101-110 (2012)
2012 Gration D, Miah SJ, 'Cloud versus clouds : emergency response communications at large scale festivals and special events - innovative ICT applications', Emerging Informatics - Innovative Concepts and Applications, InTech Open Access, Rijeka, Croatia 49-62 (2012)
DOI 10.5772/2393
2010 Miah SJ, 'Web 2.0 technologies for business solutions: A security perspective', Digital Business Security Development: Management Technologies 152-162 (2010)

Web 2.0 is a new way of using existing Web resources interactively, and has attracted growing interest from the Web community, and more recently from businesses. However, there ar... [more]

Web 2.0 is a new way of using existing Web resources interactively, and has attracted growing interest from the Web community, and more recently from businesses. However, there are emerging issues associated with security with the use of Web 2.0. This chapter provides an overview of Web 2.0 and outlines the security issues with Mashups and other applications within the Web 2.0 environment. © 2011, IGI Global.

DOI 10.4018/978-1-60566-806-2.ch007
Show 9 more chapters

Journal article (67 outputs)

Year Citation Altmetrics Link
2021 Miah MSJ, Camilleri E, Vu HQ, 'Big Data in Healthcare Research: A survey study on topics, connections, and trends', Journal of Computer Information Systems, (2021)
2021 Miah M, Miah SJ, 'A data analytics study for adverse reactions of blood donors by age, gender, and donation type', International Journal of Business Intelligence Research, 12 66-81 (2021)

© 2021 IGI Global. All rights reserved. The blood donation process is usually very safe, and blood donors are comfortable during the blood donation procedure; however, blood donor... [more]

© 2021 IGI Global. All rights reserved. The blood donation process is usually very safe, and blood donors are comfortable during the blood donation procedure; however, blood donors occasionally experience various types of adverse reactions during or at the end of blood donation. Some of these reactions are very minor while blood donors sometimes experience serious reactions as well. This study aims to analyze the various types of adverse reactions experienced by the blood donors. The study conducts detailed analysis on a significant amount of real data collected through a blood organization in the southern part of the United States and provides the results regarding the frequency and types of adverse reactions based on multiple attributes such as age, gender, and donation type.

DOI 10.4018/IJBIR.20210101.oa4
2020 Miah SJ, Solomonides I, 'Design requirements of a modern business Master s degree course: perspectives of industry practitioners', Education and Information Technologies, (2020)
DOI 10.1007/s10639-020-10285-2
2020 Muhammad JS, Isa AM, Samsudin AZH, Miah SJ, 'Critical factors for implementing effective information governance in Nigerian universities: A case study investigation', Education and Information Technologies, (2020)
DOI 10.1007/s10639-020-10206-3
2020 Miah SJ, Miah M, Shen J, 'Editorial note: Learning management systems and big data technologies for higher education', Education and Information Technologies, 25 725-730 (2020)
DOI 10.1007/s10639-020-10129-z
Citations Scopus - 3
2020 Singh H, Miah SJ, 'Smart education literature: A theoretical analysis', Education and Information Technologies, 25 3299-3328 (2020)
DOI 10.1007/s10639-020-10116-4
Citations Scopus - 3Web of Science - 1
2020 Miah SJ, Solomonides I, Gammack JG, 'A design-based research approach for developing data-focussed business curricula', Education and Information Technologies, 25 553-581 (2020)
DOI 10.1007/s10639-019-09981-5
Citations Scopus - 2Web of Science - 2
2020 de Vass T, Shee H, Miah SJ, 'Iot in supply chain management: a narrative on retail sector sustainability', International Journal of Logistics Research and Applications, (2020)
DOI 10.1080/13675567.2020.1787970
2020 Miah SJ, Vu HQ, 'Towards developing a healthcare situation monitoring method for smart city initiatives: A citizen safety perspective', Australasian Journal of Information Systems, 24 1-7 (2020)
DOI 10.3127/AJIS.V24I0.2551
2020 Prokofieva M, Miah SJ, 'Promoting social media analytics in capital raising: a design science-based approach', Social Network Analysis and Mining, 10 (2020)
DOI 10.1007/s13278-020-00652-9
2020 Miah SJ, Gammack J, Hasan N, 'Methodologies for designing healthcare analytics solutions: A literature analysis', Health Informatics Journal, 26 2300-2314 (2020)

© The Author(s) 2019. Healthcare analytics has been a rapidly emerging research domain in recent years. In general, healthcare solution design studies focus on developing analytic... [more]

© The Author(s) 2019. Healthcare analytics has been a rapidly emerging research domain in recent years. In general, healthcare solution design studies focus on developing analytic solutions that enhance product, process and practice values for clinical and non-clinical decision support. The objective of this study is to explore the scope of healthcare analytics research and in particular its utilisation of design and development methodologies. Using six prominent electronic databases, qualifying articles between 2010 and mid-2018 were sourced and categorised. A total of 52 articles on healthcare analytics solutions were selected for relevant content on public healthcare. The research team scrutinised the articles, using established content analysis protocols. Analysis identified that various methodologies have been used for developing analytics solutions, such as prototyping, traditional software engineering, agile approaches and others, but despite its clear advantages, few show the use of design science. Key topic areas are also identified throughout the content analysis suggesting topical research priorities in the field.

DOI 10.1177/1460458219895386
Citations Scopus - 1Web of Science - 1
2020 Miah MSJM, Blake J, Kerr D, 'Meta-design Knowledge for Clinical Decision Support Systems', Australasian Journal of Information Systems, 24 1-26 (2020)
DOI 10.3127/ajis.v24i0.2049
2020 Khanom N, Miah MSJM, 'On-Cloud Motherhood Clinic: A Healthcare Management Solution for Rural Communities in Developing Countries', Pacific Asia Journal of the Association for Information Systems, 12 60-85 (2020)
DOI 10.17705/1pais.12103
2020 Aghdam AR, Watson J, Cliff C, Miah SJ, 'Improving the theoretical understanding toward patient-driven health care innovation through online value cocreation: Systematic review', Journal of Medical Internet Research, 22 (2020)

© 2020 Journal of Medical Internet Research. All rights reserved. Background: Patient participation in the health care domain has surged dramatically through the availability of d... [more]

© 2020 Journal of Medical Internet Research. All rights reserved. Background: Patient participation in the health care domain has surged dramatically through the availability of digital health platforms and online health communities (OHCs). Such patient-driven service innovation has both potential and challenges for health care organizations. Over the last 5 years, articles have surfaced that focus on value cocreation in health care services and the importance of engaging patients and other actors in service delivery. However, a theoretical understanding of how to use OHCs for this purpose is still underdeveloped within the health care service ecosystem. Objective: This paper aimed to introduce a theoretical discussion for better understanding of the potential of OHCs for health care organizations, in particular, for patient empowerment. Methods: This literature review study involved a comprehensive search using 12 electronic databases (EMBASE, PsycINFO, Web of Science, Scopus, ScienceDirect, Medical Literature Analysis and Retrieval System Online, PubMed, Elton B Stephens Co [academic], Cumulative Index of Nursing and Allied Health Literature, Accelerated Information Sharing for Law Enforcement, Association for Computing Machinery, and Google Scholar) from 2013 to 2019. A total of 1388 studies were identified from the database search. After removing duplicates and applying inclusion criteria, we thematically analyzed 56 articles using the Braun and Clarke thematic analysis approach. Results: We identified a list of 5 salient themes: Communication extension, improved health literacy for patients and health care organizations, communication transparency with patients, informational and social support for patients, and patient empowerment in self-management. The most frequent theme was communication extension, which covers 39% (22/56) of the literature. This theme reported that an extension of communication between patients, caregivers, and physicians and organizations led to new opportunities to create value with minimal time and cost restrictions. Improved health literacy and communication transparency with patients were the second and third most frequent themes, respectively, covering 26% (15/56) and 25% (14/56) of the literature, respectively. The frequency of these themes indicated that the use of OHCs to generate new knowledge from patients' interactions helped health care organizations to customize treatment plans and establish transparent and effective communication between health care organizations and patients. Furthermore, of the 56 studies, 13 (23%) and 10 (17%) studies contended the opportunity of using OHCs in terms of informational and emotional support and empowering patients in their self-management of diseases. Conclusions: This review enables better understanding of the current state of the art of the online value cocreation and its potential for health care organizations. This study found that the opportunities for health care organizations through enhancement of patient participation and their cocreation of value in digital health platforms have been rapidly increasing. The identified gaps and opportunities in this study would identify avenues for future directions in modernized and more effective value-oriented health care informatics research.

DOI 10.2196/16324
Citations Scopus - 2Web of Science - 2
2019 Miah SJ, Vu HQ, Gammack JG, 'A Location Analytics Method for the Utilisation of Geotagged Photos in Travel Marketing Decision-Making', Journal of Information and Knowledge Management, 18 (2019)

© 2019 World Scientific Publishing Co. Location analytics offers statistical analysis of any geo-or spatial data concerning user location. Such analytics can produce useful insigh... [more]

© 2019 World Scientific Publishing Co. Location analytics offers statistical analysis of any geo-or spatial data concerning user location. Such analytics can produce useful insights into the attractions of interest to travellers or visitation patterns of a demographic group. Based on these insights, strategic decision-making by travel marketing agents, such as travel package design, may be improved. In this paper, we develop and evaluate an original method of location analytics to analyse travellers' social media data for improving managerial decision support. The method proposes an architectural framework that combines emerging pattern data mining techniques with image processing to identify and process appropriate data content. The design artefact is evaluated through a focus group and a detailed case study of Australian outbound travellers. The proposed method is generic, and can be applied to other specific locations or demographics to provide analytical outcomes useful for strategic decision support.

DOI 10.1142/S0219649219500047
Citations Scopus - 4
2019 Singh H, Miah SJ, 'Design of a mobile-based learning management system for incorporating employment demands: Case context of an Australian University', Education and Information Technologies, 24 995-1014 (2019)

© 2018, Springer Science+Business Media, LLC, part of Springer Nature. Mobile technologies have created enormous opportunities for improving information delivery and dissemination... [more]

© 2018, Springer Science+Business Media, LLC, part of Springer Nature. Mobile technologies have created enormous opportunities for improving information delivery and dissemination processes among individuals. While studies of the mobile-based technologies in health and businesses have been proliferated, research on mobile applications for education are still at its emergent stage, however, for developing user-centric support to enhance individual¿s involvements in learning and teaching purposes. Moreover, formal methods of learning management systems (LMS) for supporting students and academics to achieve industry demands are still yet to be developed for higher education institutes. This study develops and evaluates an innovative mobile-based technology for enhancing current approaches of LMS by linking relevant industry into learning and teaching procedure in a case context of an Australian University. The solution artefact as a model can be viewed as an industry-enabled LMS that captures and processes data from students¿ teaching materials, exercises and participation contents in order to develop assistive information which is directly related to the employers¿ requirements. Design science method is adopted for designing and evaluating the solution artefact that meets the key requirements of the stakeholders. It is anticipated that the developed artefact would be applicable across Australian higher education sectors for enhancing industry uptake into improving pedagogy of learning.

DOI 10.1007/s10639-018-9816-1
Citations Scopus - 6Web of Science - 3
2019 Miah SJ, Vu HQ, Gammack J, 'A big-data analytics method for capturing visitor activities and flows: the case of an island country', Information Technology and Management, 20 203-221 (2019)

© 2019, Springer Science+Business Media, LLC, part of Springer Nature. Understanding how people move from one location to another is important both for smart city planners and des... [more]

© 2019, Springer Science+Business Media, LLC, part of Springer Nature. Understanding how people move from one location to another is important both for smart city planners and destination managers. Big-data generated on social media sites have created opportunities for developing evidence-based insights that can be useful for decision-makers. While previous studies have introduced observational data analysis methods for social media data, there remains a need for method development¿specifically for capturing people¿s movement flows and behavioural details. This paper reports a study outlining a new analytical method, to explore people¿s activities, behavioural, and movement details for people monitoring and planning purposes. Our method utilises online geotagged content uploaded by users from various locations. The effectiveness of the proposed method, which combines content capturing, processing and predicting algorithms, is demonstrated through a case study of the Fiji Islands. The results show good performance compared to other relevant methods and show applicability to national decisions and policies.

DOI 10.1007/s10799-019-00303-2
Citations Scopus - 5Web of Science - 4
2019 Poulsen A, Ulhaq A, Miah SJ, 'Emerging Insights of Health Informatics Research: A Literature Analysis for Outlining New Themes', AUSTRALASIAN JOURNAL OF INFORMATION SYSTEMS, 23 (2019)
DOI 10.3127/ajis.v23i0.2137
2019 Poulsen A, Ulhaq A, Miah SJ, 'A Post Publication Review of "Emerging Insights of Health Informatics Research: A Literature Analysis for Outlining New Themes"', Australasian Journal of Information Systems, 23 (2019)
DOI 10.3127/ajis.v23i0.2269
2019 Prokofieva M, Miah SJ, 'Blockchain in healthcare', Australasian Journal of Information Systems, 23 (2019)
2019 Islam MR, Miah SJ, Kamal ARM, Burmeister O, 'A Design Construct of Developing Approaches to Measure Mental Health Conditions', Australasian Journal of Information Systems, 23 (2019)
DOI 10.3127/ajis.v23i0.1829
2019 Miah SJ, Gammack JG, McKay J, 'A metadesign theory for tailorable decision support', Journal of the Association for Information Systems, 20 570-603 (2019)

© 2019 by the Association for Information Systems. Despite years of decision support systems (DSS) research, DSS artifacts are frequently criticized for lacking practitioner relev... [more]

© 2019 by the Association for Information Systems. Despite years of decision support systems (DSS) research, DSS artifacts are frequently criticized for lacking practitioner relevance and for neglecting configurability and contextual dynamism. Tailoring in end-user contexts can produce relevant emergent DSS artifacts, but design theory for this is lacking. Design science research (DSR) has important implications for improving DSS uptake, but generally this has not been promoted in the form of metadesigns with design principles applicable to other DSS developments. This paper describes a metadesign theory for tailorable DSS, generated through action design research studies in different primary industries. Design knowledge from a DSS developed in an agricultural domain was distilled and generalized into a design theory comprising: (1) a general solution concept (metadesign), and (2) five hypothesized design principles. These were then instantiated via a second development in which the metadesign and design principles were applied in a different domain (forestry) to produce a successful DSS, thus testing the metadesign and validating the design principles. In addition to contributing to DSR and illustrating innovation in tailorable technology, the paper demonstrates the utility of action design research to support theory development in DSS design.

DOI 10.17705/1jais.00544
Citations Scopus - 5Web of Science - 4
2019 Hasan N, Miah SJ, Bao Y, Hoque MR, 'Factors affecting post-implementation success of enterprise resource planning systems: a perspective of business process performance', Enterprise Information Systems, 13 1217-1244 (2019)

© 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group. The study investigates critical factors which are important to evaluate enterprise resource planning (E... [more]

© 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group. The study investigates critical factors which are important to evaluate enterprise resource planning (ERP) in the post-implementation stage. A conceptual framework is proposed with a set of relevant hypotheses and a structural equation modeling is used to analyze the survey data using Smart-PLS package program. The results illustrate that post-implementation success factors are significant for assessing an overall impact of ERP post-implementation. Likewise, the possibility of business process performance is higher in a condition of when the systems are employed in a coordinated way. The findings may assist ERP professionals and developers in other countries for ERP implementation in future.

DOI 10.1080/17517575.2019.1612099
Citations Scopus - 7Web of Science - 5
2019 Miah SJ, Hasan N, Gammack J, 'Follow-up decision support tool for public healthcare: A design research perspective', Healthcare Informatics Research, 25 313-323 (2019)

© 2019, Korean Society of Medical Informatics. All rights reserved. Objectives: Mobile health (m-Health) technologies may provide an appropriate follow-up support service for pati... [more]

© 2019, Korean Society of Medical Informatics. All rights reserved. Objectives: Mobile health (m-Health) technologies may provide an appropriate follow-up support service for patient groups with post-treatment conditions. While previous studies have introduced m-Health methods for patient care, a smart system that may provide follow-up communication and decision support remains limited to the management of a few specific types of diseases. This paper introduces an m-Health solution in the current climate of increased demand for electronic information exchange. Methods: Adopting a novel design science research approach, we developed an innovative solution model for post-treatment follow-up decision support interaction for use by patients and physicians and then evaluated it by using convergent interviewing and focus group methods. Results: The cloud-based solution was positively evaluated as supporting physicians and service providers in providing post-treatment follow-up services. Our framework provides a model as an artifact for extending care service systems to inform better follow-up interaction and decision-making. Conclusions: The study confirmed the perceived value and utility of the proposed Clinical Decision Support artifact indicating that it is promising and has potential to contribute and facilitate appropriate interactions and support for healthcare professionals for future follow-up operationalization. While the prototype was developed and tested in a developing country context, where the availability of doctors is limited for public healthcare, it was anticipated that the prototype would be user-friendly, easy to use, and suitable for post-treatment follow-up through mobility in remote locations.

DOI 10.4258/hir.2019.25.4.313
Citations Scopus - 1
2019 Miranda A, Miah SJ, 'Design and evaluation of a contextual model for information retrieval from web-scale discovery services to improve evidence-based practice by health care practitioners: Mixed methods study', Journal of Medical Internet Research, 21 (2019)

© 2019 Journal of Medical Internet Research. All rights reserved. Background: Practicing evidence-based health care is challenging because of overwhelming results presented to pra... [more]

© 2019 Journal of Medical Internet Research. All rights reserved. Background: Practicing evidence-based health care is challenging because of overwhelming results presented to practitioners by Google-like Web-scale discovery (WSD) services that index millions of resources while retrieving information based on relevancy algorithms with limited consideration for user information need. Objective: On the basis of the user-oriented theory of information need and following design science principles, this study aimed to develop and evaluate an innovative contextual model for information retrieval from WSD services to improve evidence-based practice (EBP) by health care practitioners. Methods: We identified problems from literature to support real-world requirements for this study. We used design science research methodology to guide artefact design. We iteratively improved prototype of the context model using artificial formative evaluation. We performed naturalistic summative evaluation using convergent interviewing of health care practitioners and content analysis from a confirmatory focus group consisting of health researchers to evaluate the model's validity and utility. Results: The study iteratively designed and applied the context model to a WSD service to meet 5 identified requirements. All 5 health care practitioners interviewed found the artefact satisfied the 5 requirements to successfully evaluate the model as having validity and utility. Content analysis results from the confirmatory focus group mapped top 5 descriptors per requirement to support a true hypothesis that there is significant discussion among participants to justify concluding that the artefact had validity and utility. Conclusions: The context model for WSD satisfied all requirements and was evaluated successfully for information retrieval to improve EBP. Outcomes from this study justify further research into the model.

DOI 10.2196/12621
2018 Shee H, Miah SJ, Fairfield L, Pujawan N, 'The impact of cloud-enabled process integration on supply chain performance and firm sustainability: the moderating role of top management', Supply Chain Management, 23 500-517 (2018)

© 2018, Emerald Publishing Limited. Purpose: Theorising from the intersection of supply chain and information systems (IS) literature, this study aims to investigate supply chain ... [more]

© 2018, Emerald Publishing Limited. Purpose: Theorising from the intersection of supply chain and information systems (IS) literature, this study aims to investigate supply chain integration (SCI) as a multidimensional construct in the context of cloud-based technology and explores the effect of cloud-enabled SCI on supply chain performance, which will eventually improve firm sustainability from a resource-based view (RBV). In addition, the moderating effect of top management is explored. Design/methodology/approach: Using cross-sectional survey data collected from a sample of 105 Australian retail firms, this study used structural equation modelling to test the hypothesised relationship of cloud-enabled SCI with performance in a theoretical model. Findings: Results show that cloud-based technology has positive effect on SCI, and the cloud-enabled SCI is positively related to supply chain performance which eventually influenced firm sustainability. Further, top management intervention moderates the relationship between supplier and internal integration with supply chain performance. But it is found to have no moderating effect on the relationship between customer integration and supply chain performance. Practical implications: Recognising the potential benefits of emerging cloud-based technologies reported in this study, retail managers need to understand that higher order SCI requires the support of cloud-based technology to improve supply chain performance and firm sustainability. Originality/value: This research extends prior research of information and communication technologies-enabled SCI and its effect on supply chain performance which overly remains inconsistent. In addition, IS literature abounds with discussion on cloud computing technology per se, and its adoption in supply chain is overly rhetoric. This study fills this gap by conceptualising the multiple dimensions of SCI enabled by cloud-based technology and the way it affects supply chain and firm sustainable performance. Investigating SCI in context of cloud-based technology is a unique contribution in this study. The moderating effect of top management in this decision also adds to the current body of literature.

DOI 10.1108/SCM-09-2017-0309
Citations Scopus - 19Web of Science - 12
2018 Miah MSJ, Vu H, Gammack J, 'Design and Evaluation of a Big-Data Analytics Method for Exploring Human Activities and Flows in an Island Country Context', Information Technology and Management, 1-16 (2018)
2018 de Vass T, Shee H, Miah S, 'The effect of "Internet of Things" on supply chain integration and performance: An organisational capability perspective', Australasian Journal of Information Systems, 22 (2018)

© 2018 de Vass, Shee & Miah. The Internet of things (IoT) is a next generation of Internet connected embedded ICT systems in a digital environment to seamlessly integrate su... [more]

© 2018 de Vass, Shee & Miah. The Internet of things (IoT) is a next generation of Internet connected embedded ICT systems in a digital environment to seamlessly integrate supply chain and logistics processes. Integrating emerging IoT into the current ICT systems can be unique because of its intelligence, autonomous and pervasive applications. However, research on the IoT adoption in supply chain domain is scarce and acceptance of the IoT into the retail services in specific has been overly rhetoric. This study is drawn upon the organisational capability theory for developing an empirical model considering the effect of IoT capabilities on multiple dimensions of supply chain process integration, and in turn improves supply chain performance as well as organisational performance. Cross-sectional survey data from 227 Australian retail firms was analysed using structural equation modelling (SEM). The results indicate that IoT capability has a positive and significant effect on internal, customer-, and supplier-related process integration that in turn positively affects supply chain performance and organisational performance. Theoretically, the study contributes to a body of knowledge that integrates information systems research into supply chain integration by establishing an empirical evidence of how IoT-enabled process integration can enhance the performance at both supply chain and organisational level. Practically, the results inform the managers of the likely investment on IoT that can lead to chain's performance outcome.

DOI 10.3127/ajis.v22i0.1734
Citations Scopus - 18
2018 Ali MS, Miah SJ, Khan S, 'Antecedents of Business Intelligence Implementation for Addressing Organizational Agility in Small Business Context', PACIFIC ASIA JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS, 10 89-108 (2018)
DOI 10.17705/1PAIS.10104
2018 Ali MS, Miah SJ, 'Identifying organizational factors for successful business intelligence implementation', International Journal of Business Intelligence Research, 9 47-63 (2018)

© 2018, IGI Global. Business intelligence (BI) has proliferated due to its growing application for business decision support. Research on organizational factors may offer signific... [more]

© 2018, IGI Global. Business intelligence (BI) has proliferated due to its growing application for business decision support. Research on organizational factors may offer significant use in BI implementation. However, a limited number of studies focus on organizational factors for revealing adverse impacts on effective decision support. The aim of this theoretical study is to conduct a literature analysis to identify organizational factors relevant to BI implementation. Through a systematic literature review, a qualitative content analysis on 49 relevant sample articles for generating themes inductively is adopted to reveal organizational factors. Findings suggest two contexts: Information management that integrates factors such as technological capability and personnel capability and organizational context that integrates factors such as organizational capability, managerial decision, and organizational culture for facilitating embedding information management capability for BI implementation in businesses. It is hoped that these contextual understanding can be useful for further BI implementations.

DOI 10.4018/IJBIR.2018070103
Citations Scopus - 1
2018 Khatun M, Miah SJ, 'Design methods for decision support systems: A perspective of small business B2C e-commerce environment', International Journal of Business Intelligence Research, 9 38-52 (2018)

© 2018, IGI Global. This article reviews methods to the development of a decision support system (DSS) solution for small business owners/managers. The main objective of designing... [more]

© 2018, IGI Global. This article reviews methods to the development of a decision support system (DSS) solution for small business owners/managers. The main objective of designing the DSS artefact is to support the strategic decision-making for achieving competitive advantages in the business-to-consumer (B2C) e-commerce environment. Many researchers in the DSS domain utilised various methods to design of information systems (IS) artefact, mostly intended for large businesses. Researchers have paid much attention to the business environment as a knowledge source for DSS design and development for the small business strategic decision support needs. User-centred design (UCD) principles were adopted for DSS development. Prior a novel DSS development, multiple case studies were carried out for understanding the user needs and system requirements. Also, knowledge was sourced from the external business environment via the analysis of small business website features against their overseas competitors. The findings suggested developing a DSS solution for small business needs.

DOI 10.4018/IJBIR.2018010103
Citations Scopus - 1
2017 Miah SJ, Hasan N, Hasan R, Gammack J, 'Healthcare support for underserved communities using a mobile social media platform', Information Systems, 66 1-12 (2017)

© 2017 Elsevier Ltd Emerging digital technologies for healthcare information support have already contributed to reducing the digital divide among rural communities. Although mobi... [more]

© 2017 Elsevier Ltd Emerging digital technologies for healthcare information support have already contributed to reducing the digital divide among rural communities. Although mobile health (m-health) applications facilitate provision of support for treatment consultation in real-time, their substantial potential has not yet been operationalised for decision support to meet citizen demand in developing nations. Modern healthcare information access, especially in rural areas of developing countries, is critical to effective healthcare, since both information and expert opinions are limited. Mobile phone and social media penetration, however, is often extensive. In this paper, we design and evaluate an innovative mobile decision support system (MDSS) solution for rural citizens healthcare decision support and information dissemination. Developed using a design science approach, the instantiated artifact connects underserved rural patients in Bangladesh to general practitioners (GPs) ¿ allowing GPs, based on queries and information support provided, to evaluate patient conditions virtually and provide answers for further diagnosis or treatment. A cloud platform using social media embodies health record information and is used with a rating technique that matches queries to profiled remote experts, participating asynchronously. A comprehensive evaluation of the MDSS artifact ensures its utility, efficacy, and reliability.

DOI 10.1016/j.is.2017.01.001
Citations Scopus - 19Web of Science - 21
2017 Miah SJ, Gammack J, Hasan N, 'Extending the framework for mobile health information systems Research: A content analysis', Information Systems, 69 1-24 (2017)

© 2017 Elsevier Ltd Whilst researchers and professionals recognise that mobile health (M-health) systems offer unprecedented opportunities, most existing work has comprised indivi... [more]

© 2017 Elsevier Ltd Whilst researchers and professionals recognise that mobile health (M-health) systems offer unprecedented opportunities, most existing work has comprised individual project-based developments in specialised areas. Existing review articles generally utilise medical literature and categories: none investigates M-health from an information systems (IS) design point of view. Identifying application areas, design issues and IS research techniques will demonstrate models, issues, approaches and gaps to inform future research. A comprehensive analysis of the literature from this viewpoint is thus valuable, both for theoretical progression and for guiding real-world innovative system developments. Drawing from key IS and healthcare multidisciplinary journals we analyse recent (2010¿2016) articles concerning M-health application developments and their associated design or development issues, with particular focus on the use of contemporary research methods. Our analysis suggests that M-health is an emerging field to which, although underused, contemporary approaches such as design science research are particularly appropriate. We identify eight application categories, eleven design issues (security, privacy, literacy, accessibility, acceptability, reliability, usability, confidentiality, integrity, knowledge sharing and flexibility) as well as the stakeholders and development techniques involved. This goes beyond previous frameworks, and theoretically integrates the central role of IS design within the sub-field.

DOI 10.1016/j.is.2017.04.001
Citations Scopus - 20Web of Science - 14
2017 Miah SJ, Vu HQ, Gammack J, McGrath M, 'A Big Data Analytics Method for Tourist Behaviour Analysis', Information and Management, 54 771-785 (2017)

© 2016 Elsevier B.V. Big data generated across social media sites have created numerous opportunities for bringing more insights to decision-makers. Few studies on big data analyt... [more]

© 2016 Elsevier B.V. Big data generated across social media sites have created numerous opportunities for bringing more insights to decision-makers. Few studies on big data analytics, however, have demonstrated the support for strategic decision-making. Moreover, a formal method for analysing social media-generated big data for decision support is yet to be developed, particularly in the tourism sector. Using a design science research approach, this study aims to design and evaluate a ¿big data analytics¿ method to support strategic decision-making in tourism destination management. Using geotagged photos uploaded by tourists to the photo-sharing social media site, Flickr, the applicability of the method in assisting destination management organisations to analyse and predict tourist behavioural patterns at specific destinations is shown, using Melbourne, Australia, as a representative case. Utility was confirmed using both another destination and directly with stakeholder audiences. The developed artefact demonstrates a method for analysing unstructured big data to enhance strategic decision making within a real problem domain. The proposed method is generic, and its applicability to other big data streams is discussed.

DOI 10.1016/j.im.2016.11.011
Citations Scopus - 110Web of Science - 91
2017 Miah SJ, Hasan J, Gammack JG, 'On-Cloud Healthcare Clinic: An e-health consultancy approach for remote communities in a developing country', Telematics and Informatics, 34 311-322 (2017)

© 2016 Elsevier Ltd. All rights reserved. Advances in telecommunication and online service solutions help to bridge the digital divide between rural and urban healthcare services,... [more]

© 2016 Elsevier Ltd. All rights reserved. Advances in telecommunication and online service solutions help to bridge the digital divide between rural and urban healthcare services, enabling provision of suitable medical diagnosis and treatment consultations. Although applying e-health solutions has brought some positive impact full potential has not yet been realised, especially in regions where expertise is scarce. In this study we develop and evaluate an e-health consultancy system utilizing cloud computing (we so called "On-Cloud Healthcare Clinic") that enables doctors and healthcare workers to identify and treat non-communicable diseases in rural and remote communities in Bangladesh, a developing nation. Adopting a design science research approach we developed the solution based around stakeholders' collaborative participation in prototyping and then evaluated the design using focus groups. The cloud-based solution supports doctors in evaluating and diagnosing patients' data and medical history through intermediary health care workers or community clinics. The design also knowledgeably allows informed decisions on a course of treatment with follow up for remote or underserved communities. Previously unavailable clinical work is thus practically achieved through utilization of the cloud based e-health system, and generalisation of this approach in healthcare management is discussed.

DOI 10.1016/j.tele.2016.05.008
Citations Scopus - 29Web of Science - 26
2017 Miah SJ, Samsudin AZH, 'EDRMS for academic records management: A design study in a Malaysian university', Education and Information Technologies, 22 1895-1910 (2017)

© 2016, Springer Science+Business Media New York. Higher education institutes such as universities suffer from a range of issues in managing their academic records and relevant di... [more]

© 2016, Springer Science+Business Media New York. Higher education institutes such as universities suffer from a range of issues in managing their academic records and relevant digital contents. Many universities nowadays use specific software applications for their effective mechanism in records management. The effective provision of enterprises records management (ERM) software for managing records especially for maintaining research activities are of paramount importance to meet complex criteria outlined by the university. The purpose of this study is to describe the design of a locally-innovated Electronic Document and Records Management Systems (EDRMS) implementation for managing academic records in the context of a Malaysian University. The lessons learned from the design study can be applicable for improving relevant technologies for record keepings in other similar enterprises.

DOI 10.1007/s10639-016-9525-6
Citations Scopus - 2
2017 Miah SJ, 'Analysis of Interaction between Business Intelligence and SMEs: Learn from Each Other', Journal of Information Systems and Technology Management, 14 151-168 (2017)
DOI 10.4301/S1807-17752017000200002
2016 Genemo H, Miah SJ, McAndrew A, 'A design science research methodology for developing a computer-aided assessment approach using method marking concept', Education and Information Technologies, 21 1769-1784 (2016)

© 2015, Springer Science+Business Media New York. Assessment has been defined as an authentic method that plays an important role in evaluating students¿ learning attitude in acqu... [more]

© 2015, Springer Science+Business Media New York. Assessment has been defined as an authentic method that plays an important role in evaluating students¿ learning attitude in acquiring lifelong knowledge. Traditional methods of assessment including the Computer-Aided Assessment (CAA) for mathematics show limited ability to assess students¿ full work unless multi-step questions are sub-divided into sub questions. This issue persisted significant drawback especially within the notion of method marking approach. To address this issue, the aim of the study is to develop a methodological framework that will create an information and communications technology (ICT) artefact prototype. The prototype (termed as method marking assessment (MMA) artefact) implements a method-marking assessment concept to assess through multi-step questions. Extensive literature reviews have revealed that there are features in common between complex-problem solution characteristics and multi-steps questions assessment using ICT; therefore complex problems paradigm is used in the study for developing the MMA prototype.

DOI 10.1007/s10639-015-9417-1
Citations Scopus - 8
2016 Miah SJ, Genemo H, 'A Design Science Research Methodology for Expert Systems Development', AUSTRALASIAN JOURNAL OF INFORMATION SYSTEMS, 20 (2016)
2016 Miah SJ, McGrath GM, Kerr D, 'Design science research for decision support systems development: recent publication trends in the premier IS journals', AUSTRALASIAN JOURNAL OF INFORMATION SYSTEMS, 20 (2016)
2016 McGrath M, Lipman G, 'Construction and Use of a Green Growth Tourism Decision Support System: A Multi-Model Approach', Australasian Journal of Information Systems, 20 (2016)
DOI 10.3127/ajis.v20i0.1305
2016 Horgan I, Ahsan K, Miah S, 'The Importance of Attributional Trust to Corporate Reputation', Journal of Relationship Marketing, 15 109-134 (2016)

© 2016 Taylor & Francis Group, LLC. This article proposes the simplified trust-reputation model that relates attributional trust and issue resolution to corporate reputation... [more]

© 2016 Taylor & Francis Group, LLC. This article proposes the simplified trust-reputation model that relates attributional trust and issue resolution to corporate reputation. In effect, individuals on a project are very forgiving of supply chain members with regard to issues because of concern for their company's reputation. Hence, while trust may vary, there was no breakdown in trust because this would affect their company's reputation as a good partner. Furthermore, although there was a reported variance in trust by the project managers, it did not affect the project's outcome, but it did affect the ease of doing business.

DOI 10.1080/15332667.2016.1209045
Citations Scopus - 3
2015 Waheduzzaman W, Miah SJ, 'Readiness assessment of e-government: a developing country perspective', Transforming Government: People, Process and Policy, 9 498-516 (2015)

© 2015, Emerald Group Publishing Limited. Purpose ¿ This study aims to describe an assessment methodology of e-Government readiness through an empirical study that investigates co... [more]

© 2015, Emerald Group Publishing Limited. Purpose ¿ This study aims to describe an assessment methodology of e-Government readiness through an empirical study that investigates collaborative needs in operating effective governance at root-level public service delivery in a developing country context. Broader methodology that accommodates collective functions of the government should be used while assessing the readiness of e-Government implementation. Design/methodology/approach ¿ The study is based on interview data collected from a total of 13 government officials, 21 elected representatives and 106 targeted citizens in the local government of Bangladesh. Findings ¿ Through a qualitative case study, this paper empirically investigated a proposition of e-Government readiness within local government cases. The findings of the study may help rectify existing assessment methodologies in e-Government implementation. Research limitations/implications ¿ The data analysis used a collaborative perspective subjectively rather than focusing on the objective manner to capture technological aspects. Practical implications ¿ This finding could benefit various e-Government initiatives in developing countries, especially for addressing critical collaborative needs of e-Government implementation. Social implications ¿ The findings of the paper represent social perspectives of new e-Government system implementation. Originality/value ¿ The study proposed a holistic methodology of e-Government readiness assessment that can broaden existing assessment methodologies.

DOI 10.1108/TG-05-2014-0018
Citations Scopus - 13
2015 MIAH S, Samsudin AZ, 'Significance of Ontology for designing User-oriented Applications', Journal of Information and Knowledge Management, 5 1-11 (2015)
2014 Miah SJ, Kerr D, Von Hellens L, 'A collective artefact design of decision support systems: Design science research perspective', Information Technology and People, 27 259-279 (2014)

© Emerald Group Publishing Limited. Purpose-The knowledge of artefact design in design science research can have an important application in the improvement of decision support sy... [more]

© Emerald Group Publishing Limited. Purpose-The knowledge of artefact design in design science research can have an important application in the improvement of decision support systems (DSS) development research. Recent DSS literature has identified a significant need to develop user-centric DSS method for greater relevance with respect to context of use. The purpose of this paper is to develop a collective DSS design artefact as method in a practical industry context. Design/methodology/approach-Under the influence of goal-directed interaction design principles the study outlines the innovative DSS artefact based on design science methodology to deliver a cutting-edge decision support solution, which provides user-centric provisions through the use of design environment and ontology techniques. Findings-The DSS artefact as collective information technology applications through the application of design science knowledge can effectively be designed to meet decision makers¿ contextual needs in an agricultural industry context. Research limitations/implications-The study has limitations in that it was developed in a case study context and remains to be fully tested in a real business context. It is also assumed that the domain decisions can be parameterised and represented using a constraint programming language. Practical implications-The paper concludes that the DSS artefact design and this development successfully overcomes some of the limitations of traditional DSS such as low-user uptake, system obsolescence, low returns on investment and a requirement for continual re-engineering effort. Social implications-The design artefact has the potential of increasing user uptake in an industry that has had relevancy problems with past DSS implementation and has experienced associated poor uptake. Originality/value-The design science paradigm provides structural guidance throughout the defined process, helping ensure fidelity both to best industry knowledge and to changing user contexts.

DOI 10.1108/ITP-04-2012-0041
Citations Scopus - 20Web of Science - 15
2014 Miah SJ, Gammack JG, 'Ensemble artifact design for context sensitive decision support', Australasian Journal of Information Systems, 18 5-20 (2014)

Although an improvement of design knowledge is an essential goal of design research, current design research predominantly focuses on knowledge concerning the IT artifact (tool) d... [more]

Although an improvement of design knowledge is an essential goal of design research, current design research predominantly focuses on knowledge concerning the IT artifact (tool) design process, rather than a more holistic understanding encompassing the dynamic usage contexts of a technological artifact. Conceptualising a design in context as an "ensemble artifact" (Sein et al., 2011) provides the basis for a more rigorous treatment. This paper describes an IS artifact design framework that has been generated from the development of several practitioner-oriented decision support systems (DSS) in which contextual aspects relevant to practitioners' decision making are considered as integral design themes. We describe five key dimensions of an ensemble artifact design and show their value in designing practitioner-oriented DSS. The features are user centredness, knowledge sharing, situation-specific customisation, reduced model orientation, and practice based secondary design abilities. It is argued that this understanding can contribute to design research knowledge more effectively both to develop dynamic DSS, and by its extensibility to other artifact designs.

DOI 10.3127/ajis.v18i2.898
Citations Scopus - 14
2014 Miah SJ, 'Information and Communication Technology Based Innovations for Aging Healthcare: A Literature Review', International Journal of Computers in Healthcare, 2 28-42 (2014)
DOI 10.1504/IJCIH.2014.065810
2014 Samsudin AZ, Miah MSJ, McGrath M, 'Issues of enterprise records management applications: a semantic ontology-based solution perspective', Journal of Information and Knowledge Management, 3 XX-? (2014)
2014 Miah SJ, 'A Cloud-based Business Analytics for Supply Chain Decision Support', Journal of Information Sciences and Computing Technologies, 4 274-280 (2014)
2013 Samsudin A, Miah SJ, McGrath M, 'A Semantic Web-Based Approach for Enhancing Oral History management Systems', Journal of Information and Knowledge Management, 3 1-14 (2013)
2013 Waheduzzaman, Miah SJ, 'An e-Government approach for bridging the participation gap in achieving participatory good governance', International Journal of Electronic Government Research, 9 85-100 (2013)

Electronic Government (e-Government) has been considered as an essential strategy for many governments in their efforts to ensure qualities of participatory good governance. Vario... [more]

Electronic Government (e-Government) has been considered as an essential strategy for many governments in their efforts to ensure qualities of participatory good governance. Various e-Government applications have been recognised as effective methods of enhancing governance qualities, such as accountability, transparency, collaboration and trust. However, previous studies that focused on participatory good governance are so far limited, especially in bringing an e-Government solution strategy using a bottom-up approach. Using a qualitative case study1 this paper identifies a participation gap in achieving participatory good governance and aims to address this gap through an e-Government approach in rural sector of a developing country. The outcomes of the study demonstrate that e-Government strategy can play a significant role to address the participation-gap in implementing qualities of good governance. Copyright © 2013, IGI Global.

DOI 10.4018/jegr.2013040105
2013 Uzzaman W, Miah SJ, 'Attitudinal readiness assessment for establishing electronic governance', Electronic Government, 10 223-237 (2013)

This paper presents findings of an attitudinal readiness assessment to establish electronic participatory governance (EPG) in a developing country context. It explores major compo... [more]

This paper presents findings of an attitudinal readiness assessment to establish electronic participatory governance (EPG) in a developing country context. It explores major components of barriers to electronic governance through a case study analysis and proposes an initial framework. The main findings reveal that the readiness of relevant actors (e.g., government officials, elected representatives, citizens, civil society groups, private sector groups) are the key issues in establishing EPG. It is argued that the findings of this study will assist both government and donor organisations to identify potential barriers to implement the new governance in developing nations. © 2013 Inderscience Enterprises Ltd.

DOI 10.1504/EG.2013.058782
2013 Miah SJ, Ahsan K, Msimangira KAB, 'An Approach of Purchasing Decision Support in Healthcare Supply Chain Management', OPERATIONS AND SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL, 6 43-53 (2013)
2012 Miah SJ, Debuse J, Kerr D, 'A development-oriented dss evaluation approach: A case demonstration for conceptual assessment', Australasian Journal of Information Systems, 17 4 (2012)

As a subset of the Information systems (IS) discipline, Decision Support Systems (DSS) development research needs a broader conceptual lens in order to evaluate design qualities s... [more]

As a subset of the Information systems (IS) discipline, Decision Support Systems (DSS) development research needs a broader conceptual lens in order to evaluate design qualities specific to DSS. This paper presents a development-oriented approach for evaluating DSS applications. Based on a design science mental model proposed by Peffers, Tuunanen, Rothenberger and Chatterjeea (2008), our study outlines a new application area of this conceptual approach through a case demonstration of DSS development through various design checkpoints. To assess the proposed development-oriented evaluation strategy the paper also describes a qualitative investigation that has been undertaken to assess the conceptual approach with target industry DSS users and developers. The findings suggest that this strategy is of use for improving the overall design qualities in every phase of DSS development, and could be useful for evaluating DSS design with target users and DSS designers within a socio-technical design context.

Citations Scopus - 2
2012 Miah SJ, Debuse J, Kerr D, 'A development-oriented DSS evaluation approach: A case demonstration for conceptual assessment', Australasian Journal of Information Systems, 17 43-55 (2012)
2012 Miah SJ, Debuse J, Kerr D, 'A Development-Oriented IS Evaluation Approach: Case Demonstration for DSS', Australasian Journal of Information Systems, 17 (2012)
2012 Miah SJ, 'The role of end user in e-government application development: A conceptual model in the agricultural context', Journal of Organizational and End User Computing, 24 69-85 (2012)

This paper describes a new conceptual approach of e-government application development in which end users such as government managers, responsible officials and citizens at differ... [more]

This paper describes a new conceptual approach of e-government application development in which end users such as government managers, responsible officials and citizens at different levels can engage in effective service delivery, particularly in the agricultural sector. This approach provides end-user specific customizable provisions in which responsible government officials can design public services for the target end-user groups/local citizens such as primary producers. In the G2C (Government to Citizen) dimension, the author focuses on a hypothetical case of an e-government solution that provides various agricultural extension services such as training, awareness, consultation services, and knowledge sharing services provision, according to individual or farming requirements. This initiative reinforces a shift from the traditional information portal process to a new provision where citizens/primary producers can actively contribute in designing their useful services from the relevant government agencies. This paper presents a generic process model and identifies the critical interplaying roles between the end-user groups. The study argues that the process model may be operationalized in various other government service sectors. Copyright © 2012, IGI Global.

DOI 10.4018/joeuc.2012070104
Citations Scopus - 8Web of Science - 4
2012 Miah SJ, Gammack JG, Kerr D, 'A Socio-technical Approach to Designing and Evaluating Industry Oriented Applications', Electronic Journal of Information Systems Evaluation, 15 163-175 (2012)
2012 Pournaras E, Miah SJ, 'From metaphor towards paradigm A computing roadmap of digital ecosystems', IEEE International Conference on Digital Ecosystems and Technologies, (2012)

Metaphors from biological ecosystems emerge in a wide range of leading computing areas and applications of digital ecosystems. The diversified use of these metaphors in different ... [more]

Metaphors from biological ecosystems emerge in a wide range of leading computing areas and applications of digital ecosystems. The diversified use of these metaphors in different application domains of digital ecosystems varies between computing areas and shapes their interventions. This paper reviews these application interventions of various computing areas as a qualitative approach to outline a roadmap of digital ecosystems from a metaphor towards a mature scientific paradigm. This roadmap is illustrated through five propositions to current practice. The proposed roadmap envisions digital ecosystems as a collaborative coordination environment and platform for computing interventions. © 2012 IEEE.

DOI 10.1109/DEST.2012.6227904
Citations Scopus - 3
2011 Miah SJ, Huth M, 'Cross-functional decision support systems for a supplier selection problem', International Journal of Management and Decision Making, 11 217-230 (2011)

In supply chain management, how to determine appropriate suppliers has been a key challenge in strategic decision making. Supply chain managers need to explore options in selectin... [more]

In supply chain management, how to determine appropriate suppliers has been a key challenge in strategic decision making. Supply chain managers need to explore options in selecting suitable suppliers that best fulfil the requirements in a competitive environment. This article focuses on how the supplier selection process can be delegated to different organisational levels and to different functional or divisional units within a company. We demonstrate how this de-centrally executed selection process can be supported by a new type of decision support system (DSS) platform, in which cross functional decision making on different managerial levels can be supported. We demonstrate the effectiveness of this type of DSS for supplier selection using a widely used multi-attribute utility approach. The applicability of such an approach will be demonstrated using a subset of sample data from a real-world project. Copyright © 2011 Inderscience Enterprises Ltd.

DOI 10.1504/IJMDM.2011.040700
Citations Scopus - 4
2011 Miah SJ, Huth M, 'Cross-functional decision support systems for a supplier selection problem', International Journal of Management and Decision Making, 11 217-230 (2011)
2011 Miah SJ, Ahamed R, 'A Cloud-Based DSS Model for Driver Safety and Monitoring on Australian Roads', International Journal of Emerging Sciences, 1 634-648 (2011)
2009 Miah SJ, Kerr DV, Gammack JG, 'A methodology to allow rural extension professionals to build target-specific expert systems for Australian rural business operators', Expert Systems with Applications, 36 735-744 (2009)

Expert systems (ES) development technology has been used to build rural business applications in the past but these have usually been developed using traditional expert systems sh... [more]

Expert systems (ES) development technology has been used to build rural business applications in the past but these have usually been developed using traditional expert systems shells. This paper introduces a new architecture for the development of a design environment where the domain experts can build a knowledge base for target-specific ES for rural business operators. The system allows rural business operators to use their own knowledge in building their own, target-specific ES for tailored development to their own specific requirements. At this stage, this reusable design environment caters for the Australian dairy industry but in the long run we claim it will be useful for the other livestock based rural industries such as beef cattle and sheep. This approach of developing target-specific ES contributes new knowledge in that it provides a new way of developing decision support by allowing human domain experts to develop relevant ES for different livestock farming business. An evolutionary prototyping approach was employed for initial development of a proof of concept example and as a method of outlining the solution environment. Multiple qualitative data collection methods were engaged to facilitate knowledge acquisition in the domain of milk protein enhancement for dairy operations. This paper also describes the generic development procedure used in this project. © 2007 Elsevier Ltd. All rights reserved.

DOI 10.1016/j.eswa.2007.10.022
Citations Scopus - 25Web of Science - 15
2008 Miah SJ, Kerr D, Gammack J, Cowan T, 'A generic design environment for the rural industry knowledge acquisition', Knowledge-Based Systems, 21 892-899 (2008)

This paper describes a new knowledge acquisition method using a generic design environment where context-sensitive knowledge is used to build specific DSS for rural business. Alth... [more]

This paper describes a new knowledge acquisition method using a generic design environment where context-sensitive knowledge is used to build specific DSS for rural business. Although standard knowledge acquisition methods have been applied in rural business applications, uptake remains low and familiar weaknesses such as obsolescence and brittleness apply. We describe a decision support system (DSS) building environment where contextual factors relevant to the end users are directly taken into consideration. This "end user enabled design environment" (EUEDE) engages both domain experts in creating an expert knowledge base and business operators/end users (such as farmers) in using this knowledge for building their specific DSS. We document the knowledge organisation for the problem domain, namely a dairy industry application. This development involved a case-study research approach used to explore dairy operational knowledge. In this system end users can tailor their decision-making requirements using their own judgement to build specific DSSs. In a specific end user's farming context, each specific DSS provides expert suggestions to assist farmers in improving their farming practice. The paper also shows the environment's generic capability. © 2008 Elsevier B.V. All rights reserved.

DOI 10.1016/j.knosys.2008.03.054
Citations Scopus - 15Web of Science - 11
2004 Miah SJ, 'Accessibility improvement of multicultural educational Web interface by using the user centred design (UCD) approach', Journal of issues in informing science and information technology, 4 99-108 (2004)
Miranda A, Miah SJ, 'Design and Evaluation of a Contextual Model for Information Retrieval From Web-Scale Discovery Services to Improve Evidence-Based Practice by Health Care Practitioners: Mixed Methods Study (Preprint)
DOI 10.2196/preprints.12621
Rezaei Aghdam A, Watson J, Cliff C, Miah SJ, 'Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (Preprint)
DOI 10.2196/preprints.16324
Show 64 more journal articles

Conference (64 outputs)

Year Citation Altmetrics Link
2021 Aljarboa S, Miah MS, 'An Integration of UTAUT and Task-Technology Fit Frameworks for Assessing the Acceptance of Clinical Decision Support Systems in the Context of a Developing Country', London (2021)
2020 Shee H, Miah SJ, Taboada I, De Vass T, 'Smart City-Smart Logistics Amalgamation', 2020 IEEE European Technology and Engineering Management Summit, E-TEMS 2020, Dortmund, Germany (2020)
DOI 10.1109/E-TEMS46250.2020.9111852
Citations Scopus - 1
2020 Aghdam AR, Watson J, Miah SJ, Cliff C, 'Towards Empowering Diabetic Patients: A perspective on self-management in the context of a group-based education program', Wellington, NZ (2020)
2020 Masmali FH, Miah MS, 'Internet of Things-based innovations in Saudi healthcare sector: A methodological approach for investigating adoption issues', Gold Coast, QLD, Australia (2020)
2020 Shee H, Miah SJ, 'The impact of smart logistics on smart city performance: a quantitative investigation', 17th ANZAM Operations, Supply Chain and Services Management Symposium, Melbourne (2020)
2019 Masmali FH, Miah SJ, 'Adoption of IoT based innovations for healthcare service delivery in Saudi Arabia', 2019 IEEE Asia-Pacific Conference on Computer Science and Data Engineering, CSDE 2019 (2019)

© 2019 IEEE. Previous research predicted that the information technology (IT) applications with the Internet of Things (IoT) based innovations will revolutionise the healthcare in... [more]

© 2019 IEEE. Previous research predicted that the information technology (IT) applications with the Internet of Things (IoT) based innovations will revolutionise the healthcare industry and thereby enable improvement of the real-time reporting of patients' health data. However, the adoption of IoT technology and its relevant interventions in the healthcare sector have not been as fast as the uptake in other industries. With consideration for this issue, this qualitative phenomenological research was conducted to illuminate the factors that affect IoT adoption and its integration for healthcare service delivery in Saudi Arabia. To this end, the study explored the lived experiences of healthcare administrators in using IoT devices as they deliver healthcare services. The five participants, who worked in hospitals and clinics in Jazan, Saudi Arabia, took part in the semi-structured interviews developed on the basis of the diffusion of innovation theory. The findings indicated that the capacity of the Saudi healthcare sector to accept and implement a new IT with IoT technologies and its integrations are still being a debated issue.

DOI 10.1109/CSDE48274.2019.9162390
2019 Khatun M, Miah SJ, 'A Decision Support Technique for Small Business Website Management', 24th Asia Pacific Decision Sciences Institute Conference (APDSI 2019), Brisbane, Queensland (2019)
2019 Azizi N, Rowlands B, Miah SJ, 'IT Risk Management Implementation as Socio-Technical Change: A Process Approach', 30th Australasian Conference on Information Systems, Fremantle, Western Australia (2019)
2019 Aljarboa S, Miah SJ, Kerr D, 'Perceptions of the adoption of Clinical Decision Support Systems in the Saudi Healthcare Sector', Proceedings of the 24th Asia-Pacific Decision Science Institute International Conference (APDSI), Brisbane, Australia, July 15-18, 2019, Brisbane, Australia (2019)
2019 Aljarboa S, Miah SJ, 'Investigating Acceptance factors of Clinical Decision Support Systems in a Developing Country Context', 2019 IEEE Asia-Pacific Conference on Computer Science and Data Engineering, CSDE 2019 (2019)

© 2019 IEEE. Technology adoption is a well-researched stream in the Healthcare Information Systems (HIS) field. However, studies examining the acceptance of HIS, such as Clinical ... [more]

© 2019 IEEE. Technology adoption is a well-researched stream in the Healthcare Information Systems (HIS) field. However, studies examining the acceptance of HIS, such as Clinical Decision Support Systems (CDSS), are still limited due to the complicated nature of this systems. CDSS diversifications and its various use in clinical business operations depend on user or decision-maker-factors. CDSS research is a well-recognized area that offers significant decision-support benefits for healthcare managers. This study extends the knowledge of CDSS use and assesses its acceptance by medical practitioners in Saudi Arabia. The research seeks to identify the factors through a qualitative interview technique that influence the acceptance of CDSS in healthcare in order to increase the knowledge as well as to provide more useful information that will contribute to CDSS adoption success. This study is based on the unified theory of acceptance and use of technology (UTAUT) and Task-Technology Fit (TTF) model. Additionally, the in depth interviews with general practitioners (GPs) lead to the discovery of additional factors that influence the acceptance of CDSS in Saudi healthcare sector.

DOI 10.1109/CSDE48274.2019.9162388
2019 Almtiri ZHA, Miah SJ, 'Impact of E-Commence Technology Adoption in Dubai SMEs', 2019 IEEE Asia-Pacific Conference on Computer Science and Data Engineering, CSDE 2019 (2019)

© 2019 IEEE. E-commerce is becoming more and more relevant in different business markets, bringing benefits and convenience to all stakeholders involved. Although e-commerce is de... [more]

© 2019 IEEE. E-commerce is becoming more and more relevant in different business markets, bringing benefits and convenience to all stakeholders involved. Although e-commerce is developing at a higher speed in the UAE country context comparing to other countries, there is still skepticism and other barriers to its full adoption. Therefore, this research aims to reveal the positive effect of technology on e-commerce and encourage small and medium enterprises (SMEs) to incorporate technology into their business plans. For this, the research uses quantitative methods of analysis, namely, a questionnaire, with a positivist interpretation of the collected data. To analyse the data accurately, the study will use Descriptive Statistics in SPSS statistics. The main limiting factors for the adoption of e-commerce technologies in the UAE have to do with the perception of e-commerce amongst the SMEs managers. Organizations are eager to use new technologies, realizing their benefits. E-commerce, on the other hand, is blurry in the minds of the employees of the UAE SMEs, which makes them distrustful, and hence resistant to the adoption of new technologies that impact in developing e-commerce strategies.

DOI 10.1109/CSDE48274.2019.9162358
2019 Azizi N, Miah SJ, Masmali FH, 'Development of an Innovative Framework for IT Risk Management', 2019 IEEE Asia-Pacific Conference on Computer Science and Data Engineering, CSDE 2019 (2019)

© 2019 IEEE. The concept of IT risk management culture is an important topic in IS research because culture helps facilitate the successful implementation/adoption of ITRM framewo... [more]

© 2019 IEEE. The concept of IT risk management culture is an important topic in IS research because culture helps facilitate the successful implementation/adoption of ITRM frameworks. In this paper we develop an IT risk management (IT-RM) framework based on Cameron and Quinn's model involving four dimensions of culture. Each cultural dimension is described in terms of how they relate to the implementation of IT-RM initiatives. Our contribution is to illustrate the utility of the framework by linking the four general cultural dimensions to propose a conceptual model of IT-RM values and beliefs. By doing so we present a necessary step in developing the concept of IT-RM culture and moving frameworks such as COBIT5 towards a more comprehensive framework based on systemic empirical research.

DOI 10.1109/CSDE48274.2019.9162399
2018 de Vass T, Shee H, Miah SJ, ' Internet of Things as creative disruption of supply chain digital integration process: Australian retail industry perspective', Proceedings of the 31st Australian and New Zealand Academy of Management Conference: Creative Disruption: Managing in a Digital Age, RMIT University Melbourne, Australia (2018)
2018 Camilleri E, Miah S, 'A Consumer Analytics Framework for Enabling Data-Driven Marketing Intervention Methods', Proceedings - 2017 4th Asia-Pacific World Congress on Computer Science and Engineering, APWC on CSE 2017 (2018)

© 2017 IEEE. Advances in business technologies have rapidly enhanced capabilities for organisations to capture insights on consumer behavior and demand, generating new opportuniti... [more]

© 2017 IEEE. Advances in business technologies have rapidly enhanced capabilities for organisations to capture insights on consumer behavior and demand, generating new opportunities for strategic decision making. The adoption of data driven strategies encourage the exploitation of the diverse richness of consumer data, to gain deep understanding of customer behavior, motivations and expectations. As a result, organisations are enabled with new possibilities to tailor the delivery of products, services and experiences to meet varying (individual) consumer needs. In this study, we design an initial consumer analytics framework for organisational decision makers. The aim of the study is to assist managers by designing a decision support solution. The proposed framework evaluates results from various trials, to quantify the impact of optimized solutions, and assess the potential value from implementing prospective solutions to the broader consumer population.

DOI 10.1109/APWConCSE.2017.00011
Citations Scopus - 2Web of Science - 2
2018 Singh H, Miah SJ, 'A Cloud-Based Collective Platform: Combined Requirement Perspectives of Learners, Educators, and Employers', Proceedings - 2017 4th Asia-Pacific World Congress on Computer Science and Engineering, APWC on CSE 2017 (2018)

© 2017 IEEE. The proposed research intends to develop a collaborative cloud-based system through which students, teaching staff and recruiters can interact for various purposes in... [more]

© 2017 IEEE. The proposed research intends to develop a collaborative cloud-based system through which students, teaching staff and recruiters can interact for various purposes including teaching, learning and employment. These stakeholders are expected to benefit through data access to this online platform. This artefact model leverages with the numerous teaching materials such as case studies, exercises and various discipline-specific contents which are directly related to the employers' changing requirements. This solution framework is based on the guidelines of the design science method and is to be subsequently evaluated based on key requirements of the stakeholders.

DOI 10.1109/APWConCSE.2017.00034
2018 Khatun M, Miah S, 'The Design Functions of a Knowledge-Based Decision Support System in B2C E-commerce Problem Domain', Proceedings - 2017 4th Asia-Pacific World Congress on Computer Science and Engineering, APWC on CSE 2017 (2018)

© 2017 IEEE. Managers of small businesses require real-time and inclusive knowledge for employing the small business website for operating business-to-consumers (B2C) e-commerce e... [more]

© 2017 IEEE. Managers of small businesses require real-time and inclusive knowledge for employing the small business website for operating business-to-consumers (B2C) e-commerce environment. The main dedication of this paper is to develop a knowledge-based DSS (KB-DSS) solution for assisting in designing and keep operating their business websites. The KB-DSS is a well-recognised DSS class in the information system (IS) discipline, which can deal with developing innovative IS artefact. Various studies have been conducted on improving theory and practices within this field. We developed the KB-DSS for website features evaluation, adopting design-science research (DSR) method. The artefact was evaluated for its utility and usefulness through end-user involvements employing focus group technique.

DOI 10.1109/APWConCSE.2017.00015
2018 Aljarboa S, Miah SJ, 'Acceptance of a Clinical Decision Support System for improving Healthcare Services in Saudi Arabia', Proceedings - 2017 4th Asia-Pacific World Congress on Computer Science and Engineering, APWC on CSE 2017 (2018)

© 2017 IEEE. Clinical decision support systems (CDSS) are growing as an important tool in healthcare industry. The literature review indicates there are both benefits and challeng... [more]

© 2017 IEEE. Clinical decision support systems (CDSS) are growing as an important tool in healthcare industry. The literature review indicates there are both benefits and challenges for CDSS implementation and notes the influencing factors that encourage their acceptance. Furthermore, the importance of their effectiveness and the area of improvements in the CDSS implementation are well recognized in the healthcare sector as revealed throughout the literature review. In this paper, we present a theoretical analysis collecting evidence from the existing literature to focus on the issues and requirements of implementing a CDSS in Saudi Arabia. This paper aims to illustrate a broad understanding of CDSS in Saudi Arabia to assess the impact of a successful introduction of CDSS for General Practitioners (GPs).

DOI 10.1109/APWConCSE.2017.00032
Citations Scopus - 1
2018 de Vass T, Shee H, Miah SJ, 'Internet of things for improving supply chain performance: A qualitative study of Australian retailers', ACIS 2018 - 29th Australasian Conference on Information Systems (2018)

© 2018 authors. Internet of Things (IoT) is a global platform of Internet connected smart devices that have been argued to improve the supply chain integration (SCI). While the po... [more]

© 2018 authors. Internet of Things (IoT) is a global platform of Internet connected smart devices that have been argued to improve the supply chain integration (SCI). While the positive effect of IoT capability on SCI influencing supply chain and firm performance is empirically validated, exploratory study in this context is limited. Drawing upon the organisational capability theory, this study investigates the use of IoT in enhancing the integration of suppliers, customers and internal activities of the retail supply chain. Interviews of managers across Australian retail industry were analysed using Nvivo. The thematic analysis reveals the added capability of IoT that improves supply chain visibility, auto-capture and information sharing for greater SCI. The IoT-enabled integration capability demonstrates a positive effect on cost, quality, delivery, and flexibility of the entire supply chain and improves retail firm¿s sustainable performance with financial, social and environmental outcomes.

Citations Scopus - 3
2018 Kerr D, Miah SJ, Blake J, Dettrick A, Utting M, 'The Development and Evaluation of a Clinical Decision Support System for Pathology Utilization Management in Australian Hospitals', Bangkok, Thailand (2018)
2017 Khatun M, Miah SJ, 'Design of a decision support system framework for small-business managers: A context of B2C e-commerce environment', FTC 2016 - Proceedings of Future Technologies Conference (2017)

© 2016 IEEE. This paper describes a decision support system (DSS) design for small business owners/managers to support their strategic decision-making in particular for achieving ... [more]

© 2016 IEEE. This paper describes a decision support system (DSS) design for small business owners/managers to support their strategic decision-making in particular for achieving competitive advantages in the e-commerce environment. To design the DSS framework we collected data through web-based questionnaires that cater for the concerns of owners'/managers' experiences and strategic decisions need - in such environment to adopt competitive features on their websites. We used a constructivist paradigm to capture, utilize and conceptualize problem definitions through a case study investigation to design the DSS solution framework. The findings from case studies suggest that small business owners/managers have the lack of knowledge about internal and external business environment and associated factors that are of significant to their strategic decision support in the rapidly changing B2C e-commerce environment.

DOI 10.1109/FTC.2016.7821764
Citations Scopus - 1Web of Science - 1
2017 Miah SJ, Islam H, Samsudin AZH, 'Ontology techniques for representing the problem of discourse: Design of solution application perspective', Proceedings - 2016 16th IEEE International Conference on Computer and Information Technology, CIT 2016, 2016 6th International Symposium on Cloud and Service Computing, IEEE SC2 2016 and 2016 International Symposium on Security and Privacy in Social Networks and Big Data, SocialSec 2016 (2017)

© 2016 IEEE. Ontology has been applied in various problem domains such as health, agriculture, public administration and business management, to develop solution models for effect... [more]

© 2016 IEEE. Ontology has been applied in various problem domains such as health, agriculture, public administration and business management, to develop solution models for effective knowledge modelling. The models help define structures of knowledge components and their relationship among them within a problem domain that may provide better representation of a system design architecture. Such basic model of knowledge components can provide a transparent approach for enhancing design thinking and comprehension for both users and system developers. This makes the ontology technique as one of the prominent techniques for designing system solution in a context-sensitive manner. In this paper, we describe the use of ontology in two design cases for representing the problem universe of discourse. First design case is on a record management system and second case is on a decision support system. For both system design cases, the ontology technique provided benefits for gaining semantic integration and interoperability in designing the solutions. Findings from our studies suggest that ontology enables provisions both to end users and to system developers for achieving design goals that in turn maximize various user benefits.

DOI 10.1109/CIT.2016.115
2017 Samsudin AZH, Shahibi MS, Miah SJ, Islam H, 'Development of Domain Ontology for Enhancing Design Understand-Ability for Developers and End-Users', Proceedings - Asia-Pacific World Congress on Computer Science and Engineering 2016 and Asia-Pacific World Congress on Engineering 2016, APWC on CSE/APWCE 2016 (2017)

© 2016 IEEE. Ontology defines entity and their relationship among knowledge concepts within a problem domain that may provide better specifications of a system blue-print. Such ba... [more]

© 2016 IEEE. Ontology defines entity and their relationship among knowledge concepts within a problem domain that may provide better specifications of a system blue-print. Such basic specification can provide an interoperable format that enhances understand-ability to both human users and developers. This makes the ontology as one of the prominent techniques specially to systemize problem domains. In this paper, we describe importance of a domain ontology development, reporting on our experience in a user-oriented applications development project. The project was designed to address issues related to both human users' access to and developers' understandability on developed record management systems. Through a formal methodology we developed a domain ontology model and promoted its unique significance specially for developing system solution. Findings from our studies suggest that ontology enables provisions of design support both to end users and system developers to reflect user's real requirements that in turn maximize various user benefits.

DOI 10.1109/APWC-on-CSE.2016.043
2017 Miah SJ, Hasan N, Kerr D, Gammack JG, 'Developing a framework towards design understanding for crowdsourcing research: A content analysis', Proceedings of the 28th Australasian Conference on Information Systems, ACIS 2017 (2017)

© ACIS 2017. Whilst IS academics have increasingly recognised the essence of Crowdsourcing systems for producing information from a large group of people, relevant knowledge of su... [more]

© ACIS 2017. Whilst IS academics have increasingly recognised the essence of Crowdsourcing systems for producing information from a large group of people, relevant knowledge of such solution design is still underdeveloped. Existing studies on the Crowdsourcing literature reveal that of the further research directions outlined, none discuss the investigation of Crowdsourcing from an IS design perspective. Through a systematic literature review of over 14 premier IS journals (2010-2017), we found 255 articles of which 63 were suitable for our analysis. From these papers, we identified the gaps in application areas and design issues. We suggest that IS research techniques will demonstrate models, issues, approaches and gaps to inform future research. We identify five application purposes and ten design issues, from the stakeholders and development techniques involved. The analysis suggests Crowdsourcing is an emerging field to which design science could be particularly appropriate.

2017 Miah SJ, Gammack JG, Hasan R, Hasan N, 'A Decision support framework for public healthcare: An approach to follow-up support service', Proceedings of the 28th Australasian Conference on Information Systems, ACIS 2017 (2017)

© ACIS 2017. Healthcare service systems require care follow-up procedures using clinical practice guidelines targeting specific patient groups. Studies have introduced various met... [more]

© ACIS 2017. Healthcare service systems require care follow-up procedures using clinical practice guidelines targeting specific patient groups. Studies have introduced various methods for providing patient care, but system design for follow-up support remains limited to a few specific types of disease management. A general need is identified in a climate of increased demand on fewer doctors, for which mobile systems can provide solutions. In this paper, we present a post-treatment follow-up Decision Support framework for use by patients and physicians. The proposed care support is cloud-based and offers online and asynchronous Patient-Physician interaction, with a ratings system designed to ensure continuing improvement in outcomes. Using a design science research process the solution framework has been prototyped and evaluated with representative physicians and users. Our framework provides a model for extending care service systems to inform better follow-up decision-making.

2017 Jiany M, MIAH S, Wilson-Evered E, 'Developing functioning water markets for sustainable water use: What and how can China learn from Australia', Melbourne (2017)
2016 Samsudin AZH, Zakaria S, Miah SJ, Khusaini NA, 'Improving access to digital information resources through the development of a knowledge taxonomy', 2015 2nd Asia-Pacific World Congress on Computer Science and Engineering, APWC on CSE 2015 (2016)

© 2015 IEEE. The study aims to develop a taxonomy based on the pool of information resources in the areas of teaching and learning and academic leadership available in different f... [more]

© 2015 IEEE. The study aims to develop a taxonomy based on the pool of information resources in the areas of teaching and learning and academic leadership available in different formats at the Institute of Leadership, Evaluation and Development (iLEAD), Universiti Teknologi MARA, Malaysia which conducts various training programmes for academic staff and has accumulated a substantial amount of training resources over the past few years. Data is gathered through the content analysis method to develop candidates of taxonomy terms. The product of this research would considerably enhance the retrieval of information by participants of the training programmes and members of the university and could be applied to similar agencies under the umbrella of the Ministry of Higher Education as a guide for information managers to add value and repackage their information resources.

DOI 10.1109/APWCCSE.2015.7476129
2016 Miah SJ, Gammack J, Hasan N, Hoque MR, 'Design methodologies for M-health innovations: A content analysis', Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016 (2016)

Miah, Gammack, Hasan and Hoque © 2016 authors. Whilst researchers and professionals recognize that M-health offers great opportunities, most existing work has comprised individual... [more]

Miah, Gammack, Hasan and Hoque © 2016 authors. Whilst researchers and professionals recognize that M-health offers great opportunities, most existing work has comprised individual project-based developments in specialised areas. Existing review papers generally utilise medical literature and categories: none investigates M-health from an IS design point of view. Identifying application areas, design issues and IS research techniques will demonstrate models, issues, approaches and gaps to inform future research. A comprehensive analysis of up to date literature from this viewpoint is valuable, both for theoretical progression and for guiding real-world innovative developments. Drawing from key IS and multidisciplinary journals we analyse recent (2010-2016) articles concerning M-health application developments and their associated design or development issues. We identify eight application categories, ten design issues (security, privacy, literacy, accessibility, acceptability, reliability, usability, confidentiality, integrity and knowledge sharing) and the stakeholders and development techniques involved. The analysis suggests M-health is an emerging field to which design science is particularly appropriate.

2016 Miah SJ, McKay J, 'A new conceptualisation of Design Science research for DSS development research', Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings (2016)

Despite a well-established research tradition, the field of Decision Support Systems (DSS) suffers from a lack of practitioner relevance. DSS researchers have comprehended the eme... [more]

Despite a well-established research tradition, the field of Decision Support Systems (DSS) suffers from a lack of practitioner relevance. DSS researchers have comprehended the emergence of Design Science Research (DSR) for the issue as it provides support to improve the behavioral aspect of design. However, conceptualizations for DSR as the common approach to conducting DSS research have not been materialized to address the relevance issues. In the paper extending an existing conceptualization, we introduce a new DSR view for DSS development. The view incorporates design dimensions related to DSS design, such as professional value, interaction, intentions, practices, and problem-solving. We developed the DSR view from an action design research approach conducted through a well-defined framework for developing a generic DSS solution. The view represents the importance of practitioner's centric DSR to better address practitioner's relevance issues in DSS design.

Citations Scopus - 3
2015 Davies A, Bergami R, Miah SJ, 'Implications of managing health related records and relevant information systems within intergovernmental agencies', ACIS 2015 Proceedings - 26th Australasian Conference on Information Systems (2015)

Davies, Bergami and Miah© 2015. The implications of intergovernmental agencies may forever change the way in which governments provide common services within a federated Australia... [more]

Davies, Bergami and Miah© 2015. The implications of intergovernmental agencies may forever change the way in which governments provide common services within a federated Australia. As governments seek to reduce duplication and inconsistencies across state and territory borders, intergovernmental agencies are faced with the challenge of managing health related records under differing laws and with lack of clarity on ownership of each record. As records and cost of records increases within these entities we examine if an intergovernmental agencies can ever dispose of a record or does the legal frameworks for these agencies mean that the information systems need to evolve to support these new and emerging entities? This paper will examine the introduction of intergovernmental agencies and the challenges of managing health related records and relevant information systems within these agencies, to explorer how recent legal precedents or the concept of information citizenship may provide guidance on how to manage transient records and cloud services, while also mitigating the impacts of data sovereignty.

Citations Scopus - 1
2015 Genemo H, Miah SJ, 'Assessment issues in mathematics: Design science approach for developing an expert-system based solution', ACIS 2015 Proceedings - 26th Australasian Conference on Information Systems (2015)

© 2015 H. Genemo and S. J. Miah. Information and communication technology (ICT) tools are ineffective when assessing solutions of questions with more than one step in Mathematics.... [more]

© 2015 H. Genemo and S. J. Miah. Information and communication technology (ICT) tools are ineffective when assessing solutions of questions with more than one step in Mathematics. ICT tools assessing these types of questions are paralleled to solving complex problems. This conceptual paper describes a new combined approach to develop a rule based expert system (ES) prototype, implementing method marking concept (MMC) in assessing multi-step question (MSQ) solutions. Pragmatist views and mixed methods are jointly employed to conduct document analysis using undergraduate students' solutions to past examination papers and related findings from previous research. Design science research (DSR) paradigm and ES development phases will be used to design, construct and evaluate the artifact based on ES. The expected functioning ES artifact will enhance the authenticity of assessment, because evaluation of solution strategies in MSQ solution reveals the scope in the comprehension of the assessed domain knowledge. The artifact and the conceptual framework can be applied to a similar domain with modifications or as it is.

2015 Khatun M, Miah SJ, 'A DSS framework for maintaining relevant features of small business B2C websites', ACIS 2015 Proceedings - 26th Australasian Conference on Information Systems (2015)

© 2015 M. Khatun and S. J. Miah. Managers are heavily engaged in strategic decision-making for businesses, particularly in a changing environment. One of the most important decisi... [more]

© 2015 M. Khatun and S. J. Miah. Managers are heavily engaged in strategic decision-making for businesses, particularly in a changing environment. One of the most important decisions for online small businesses, as part of their strategic planning, is selecting relevant features on their websites, both to attract and interact with consumers. However, only a few Australian small businesses use strategic tools for selecting their website features. As a result, businesses lose potential domestic sales in the business-to-consumer (B2C) sector. The aim of this study is to determine the relationship between factors that influence consumers' online purchasing, and owner/manager strategic decisions in selecting relevant features for websites. Results from employing qualitative case studies with small business owner/managers, and a content analysis of website features, inform the design of a Decision Support Systems (DSS) framework. This may assist owner/managers' strategic decisions to implement competitive features on B2C websites that ultimately attract more consumers.

2014 Samsudin AZH, Miah SJ, 'An ontology development approach for enhancing search-ability of record management systems', Asia-Pacific World Congress on Computer Science and Engineering, APWC on CSE 2014 (2014)

© 2014 IEEE. Technologies for record management systems have not been sufficient in meeting industry's demands, especially for providing appropriate search options that are c... [more]

© 2014 IEEE. Technologies for record management systems have not been sufficient in meeting industry's demands, especially for providing appropriate search options that are context-sensitive. Ontology has been a tool for providing useful vocabulary and meaning that enable decision-makers to find the relevant information quickly. This paper discusses an ontology development approach that is used to improve search-ability of an existing electronic record management system (EDRMS). The discussion in the paper focuses on various options of an appropriate ontology specification for the structural composition of the EDRMS. The adapted approach helps define technical components that are interrelated within the system. The approach can be reused in other projects in that an ontology development would be a vital part of solution design process. Application-based evaluation strategy was used to evaluate the developed proof of concept prototype. Result has indicated positive outcome in relation to improved search-ability.

DOI 10.1109/APWCCSE.2014.7053861
2014 Samsudin AZH, Miah SJ, McGrath GM, 'An ontology-based record management systems approach for enhancing decision support', 20th Americas Conference on Information Systems, AMCIS 2014 (2014)

Within the field of information systems development, enterprise record management (ERM) technologies have largely failed to meet industry's demands specially for context-sens... [more]

Within the field of information systems development, enterprise record management (ERM) technologies have largely failed to meet industry's demands specially for context-sensitive records management and document preservation. Electronic record management systems (EDRMS), as ERM tool, have become wellrecognized applications to academic users in higher educational institutes. The system often shows limited decision support options that result lack of coordination and duplication of academic efforts. There is no common domain ontology developed yet so far for effective management of record and oral history. Using structured methodology this study develops and evaluates a semantic domain ontology to provide contextspecific systematic record management approach. The lessons learnt from this project could be beneficial in general to the theory and practice of knowledge management decision support development in complex problem domains.

Citations Scopus - 2
2013 Debuse JCW, Miah SJ, Debuse V, Lawson S, 'Issues of digital ecosystems approach to biological ecosystem simulation model fit optimization', 2013 Proceedings ISECON: Information Systems Educators Conference and CONISAR 2013, Conference on Information Systems Applied Research (2013)

©2013 EDSIG (Education Special Interest Group of the AITP). This study examines the application of digital ecosystems concepts to a biological ecosystem simulation problem. The pr... [more]

©2013 EDSIG (Education Special Interest Group of the AITP). This study examines the application of digital ecosystems concepts to a biological ecosystem simulation problem. The problem involves the use of a digital ecosystem agent to optimize the accuracy of a second digital ecosystem agent, the biological ecosystem simulation. The study also incorporates social ecosystems, with a technological solution design subsystem communicating with a science subsystem and simulation software developer subsystem to determine key characteristics of the biological ecosystem simulation. The findings show similarities between the issues involved in digital ecosystem collaboration and those occurring when digital ecosystems interact with biological ecosystems. The results also suggest that even precise semantic descriptions and comprehensive ontologies may be insufficient to describe agents in enough detail for use within digital ecosystems, and a number of solutions to this problem are proposed.

2013 Debuse JCW, Miah SJ, Debuse V, Lawson S, 'Issues of digital ecosystems approach to biological ecosystem simulation model fit optimization', 2013 Proceedings ISECON: Information Systems Educators Conference and CONISAR 2013, Conference on Information Systems Applied Research (2013)
2013 Miah S, Gammack J, Hasan M, 'An e-health Infrastructure Design to Support Management of Lifestyle Disease', Jeju Island, Korea (2013)
2013 Miah SJ, 'A collective IS artefact design understanding: practitioner-orinted DSS design perspective', RMIT, Melbourne (2013)
2013 Ahmad S, Miah SJ, McGrath M, 'Ontology development for semantic Web based EDRMS systems', Milano, Italy (2013)
2012 Jahan Miah S, Waheduzzaman, 'Interplaying user roles in E-Government design: A participatory good governance perspective', ACIS 2012 : Proceedings of the 23rd Australasian Conference on Information Systems (2012)

The interplaying roles among the user groups must be adequately-mapped to fulfil the design needs of Egovernment applications. In previous studies, the design of citizen-centric e... [more]

The interplaying roles among the user groups must be adequately-mapped to fulfil the design needs of Egovernment applications. In previous studies, the design of citizen-centric e-government and its theoretical understanding is still limited in relation to the requirement of engaging malleable features for supporting all relevant users' roles in governing bodies. Operationalising IS theories to improve the design of e-government application has been a much sought-after objective. Yet, there is a lack of actionable guidance on how to develop e-government application that exhibits high levels of users' engagement through malleable features. Under a participatory good governance perspective, the paper reports a qualitative study and identifies requirement of malleable provisions to support the interplaying roles among users in a case demonstration of extensional service delivery in government. While service content describes the features available on an e-government application for assisting user groups in completing their support services. Miah & Waheduzzaman © 2012.

2012 Islam H, Miah SJ, 'Motivation-based IS evaluation strategy: A perspective of marketing information systems', ACIS 2012 : Proceedings of the 23rd Australasian Conference on Information Systems (2012)

The article describes the importance of motivational factors through an analysis of the core TAM constructs in the context of marketing IS evaluation. We argue that our findings c... [more]

The article describes the importance of motivational factors through an analysis of the core TAM constructs in the context of marketing IS evaluation. We argue that our findings compliment current IS evaluation strategy, specially for measuring motivational elements for online IS. The study consequently provides an empirical validation of the importance of motivational and behavioural factors. Through an experimental analysis we evaluated the relative importance of perceived enjoyment with perceived usefulness of using an online website for shopping purposes and found that enjoyment was by far the dominant predictor of attitude towards online shopping. The result illustrates that in terms of IS evaluation online environments have moved from being functional online applications to being functional, engaging and interactive online IS (e.g. websites). Islam and Miah © 2012.

Citations Scopus - 2
2012 Miah SJ, Debuse J, Gammack J, Pigott D, 'A portal-based web service development using a mashup approach' (2012)
2011 Miah S, Kerr D, Chataway R, 'Towards a more socially aware approach with Decision Support Systems Development', Boston, United States (2011)
2011 Debuse J, Miah SJ, 'Optimization based simulation model development: Solving robustness issues', IEEE International Conference on Digital Ecosystems and Technologies (2011)

Mathematical models are becoming popular to represent biological systems. A mathematical model can be based upon existing knowledge from scientific literature, expert opinion, and... [more]

Mathematical models are becoming popular to represent biological systems. A mathematical model can be based upon existing knowledge from scientific literature, expert opinion, and field and laboratory studies. However, there are significant issues in model development including robustness. This study therefore examines how model quality can be improved automatically using optimization approaches. Specifically, we examine how a recently developed robust model of a forest pest species, with potential application in areas such as risk prediction [3], may have its robustness further increased using optimization. Digital eco-systems provide a powerful and broader methodological foundation and support for the implementation of optimization through application of the design science method1. © 2011 IEEE.

DOI 10.1109/DEST.2011.5936611
Citations Scopus - 1
2010 Miah SJ, 'A new semantic knowledge sharing approach for e-government systems', 4th IEEE International Conference on Digital Ecosystems and Technologies - Conference Proceedings of IEEE-DEST 2010, DEST 2010 (2010)

Knowledge sharing within a large entity such as government organizations, is critical to successful e-government implementations. Semantic technologies offer promise in this regar... [more]

Knowledge sharing within a large entity such as government organizations, is critical to successful e-government implementations. Semantic technologies offer promise in this regard, however, many studies in the past have suggested that the semantic technologies for knowledge sharing suffer from potential weaknesses such as dynamicity, scalability, flexibility and offer limited options for specific business applications. In most cases the need for knowledge integration in business interactions in government systems are overlooked or loosely addressed due to rapidly changing situations and complex business networking. Significant challenges remain in developing e-government solution that can address the need for growing knowledge integration and sharing to enhance business interactions. This paper outlines a knowledge sharing framework to solve these issues with respect to citizen's participation in egovernment system, by encouraging user driven activities through the use of emerging technology and ontology based design. © 2010 IEEE.

DOI 10.1109/DEST.2010.5610607
Citations Scopus - 12
2010 Miah S, Debuse J, Kerr D, 'Development Oriented Evaluation for IS Design: A Conceptual Approach', Brisbane, Australia (2010)
2010 Miah SJ, Debuse J, Kerr D, 'Development-oriented evaluation for IS design: A conceptual approach', 5th International Conference on Qualitative Research in IT and IT in Qualitative Research, QualIT 2010 (2010)

There is a need to engage in a broader evaluation strategy when considering information system (IS) design. This paper describes an approach that addresses this need particularly ... [more]

There is a need to engage in a broader evaluation strategy when considering information system (IS) design. This paper describes an approach that addresses this need particularly for decision support systems (DSS). The conceptual approach is based on a mental model within the design science research paradigm that enables evaluation of DSS development at various design checkpoints from the problem identification stage to the outcomes and communication stages. This paper also describes a qualitative research plan to investigate the applicability of the conceptual approach under a socio-technical design context. The applicability of the approach is shown through a comparison with a known DSS evaluation method.

2010 Miah SJ, Debuse J, Kerr D, Debuse V, 'A practitioner-oriented decision support process for forestry pest management', ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems (2010)

The article discusses a new decision support process for forestry pest management. Over the past few years, DSS have been introduced for forestry pest management, providing forest... [more]

The article discusses a new decision support process for forestry pest management. Over the past few years, DSS have been introduced for forestry pest management, providing forest growers with advice in areas such as selecting the most suitable pesticide and relevant treatment. Most of the initiatives process knowledge from various domains for providing support for specific decision making problems. However, very few studies have identified the requirements of developing a combined process model in which all relevant practitioners can contribute and share knowledge for effective decision making; such an approach would need to include the decision makers' perspective along with other relevant attributes such as the problem context and relevant policies. We outline a decision support process for forestry pest management, based on the design science research paradigm, in which a focus group technique has application to acquire both expert and practical knowledge in order to construct the DSS solution. © 2010 Miah, Debuse, Kerr and Debuse.

Citations Scopus - 2
2009 Miah SJ, Gammack JG, 'A sustainable knowledge repository for decision support in climate change adaptation', SKG 2009 - 5th International Conference on Semantics, Knowledge, and Grid (2009)

Issues around climate change are being examined globally across various disciplines and informed decisions at community levels are required within wider national responses. Resear... [more]

Issues around climate change are being examined globally across various disciplines and informed decisions at community levels are required within wider national responses. Research addressing decision support for managing the possible impacts on human communities has to date been limited. As climate science knowledge and government policy changes, information must be updated for dissemination to regional implementers. Traditional knowledge repositories for decision support however work on static models, expensive to update in dynamic fields. This paper describes a process for developing a sustainable knowledge repository for decision support that can assist local policy development in climate change applications. An ontology guaranteeing the semantic integrity of the repository is a central feature. Using a semantic wiki approach the semantic integrity of the knowledge base is combined with the update of emergent findings from multiple stakeholders. Both methodological and practical aspects for developing an information framework to support climate change decision makers are addressed. © 2009 IEEE.

DOI 10.1109/SKG.2009.96
Citations Scopus - 1Web of Science - 1
2009 Miah SJ, Gammack J, Greenfield G, 'Mashup technologies for building end-user enabled business portal', 2009 3rd IEEE International Conference on Digital Ecosystems and Technologies, DEST '09 (2009)

Mashup refers to an integrated Application Programming Interface (API) that combines data from different data destination or third party sources for web services. This web service... [more]

Mashup refers to an integrated Application Programming Interface (API) that combines data from different data destination or third party sources for web services. This web service provides a combined API that is technologically valid and compatible with other web applications. In recent years, web Mashups have been implemented for solving many issues in existing web applications, such as e-library. In this paper, we demonstrate a Mashup prototype by analysing a real service problem in an existing virtual organization to show current limitations of using a distributed architecture. This paper also presents an analysis of web service orientated architectures using the Mashup concept. Based on the case issues in classical web portals, we outline a generic architecture that offers a dynamic solution for providing services to better meet users' needs. ©2009 IEEE.

DOI 10.1109/DEST.2009.5276684
Citations Scopus - 1
2009 Miah SJ, Gammack J, Greenfield G, 'An infrastructure for implementing e-participation services in developing countries', 2009 3rd IEEE International Conference on Digital Ecosystems and Technologies, DEST '09 (2009)

The ability of citizens to participate in the government system is a key issue for governments in developing countries as these countries have limited arid inflexible infrastructu... [more]

The ability of citizens to participate in the government system is a key issue for governments in developing countries as these countries have limited arid inflexible infrastructural information arid communication technology (ICT) facilities. ICT can support the establishment of electronic interaction between citizens and government bodies just as ecommerce systems facilitate customers' services in traditional online businesses. e-Democracy or e-participation initiatives imply electronic-based government services for enhancing electronic interaction between citizens and government bodies. The services of e-participation require use of Internet infrastructure and web based applications as well as end user devices such as personal computers, laptops or PDAs. This paper proposes an infrastructure for user centric e-participation services in a developing country context. ©2009 IEEE.

DOI 10.1109/DEST.2009.5276686
Citations Scopus - 6
2009 Miah SJ, 'End user as application developer for decision support', 15th Americas Conference on Information Systems 2009, AMCIS 2009 (2009)

This paper discusses a new generation end-user centred information service view, for developing decision support applications. The tailorable solution allows specific applications... [more]

This paper discusses a new generation end-user centred information service view, for developing decision support applications. The tailorable solution allows specific applications to be designed by end-users, where integrity is assured by the architecture's control in knowledge-based systems. In the development approach, the end-users at different level engage in interaction for secondary application creation. This initiative reinforces a shift from the traditional IS development process to a new provision where end-users can actively participate for a secondary application design. A secondary application design can be seen as a secondary activity for tailoring applications by the end users so that it fits within their context. However, the achievable boundaries of the architecture and the interplaying roles of end-users for the secondary design are still emergent and increasingly of interest to researchers. This paper describes a process by which 'end-users-as-designers' engage in the secondary design or redesign processes of decision support applications in a rural industry context.

Citations Scopus - 12
2009 Miah SJ, 'End user as application developer for decision support', Proceedings of the Americas Conference on Information Systems (AMCIS) (2009)
2009 Miah SJ, 'End User as Application Developer for Decision Support' (2009)
2009 Miah SJ, Gammack J, Greenfield G, 'An Infrastructure for Implementing e-Participation Services in Developing Countries', 2009 3RD IEEE INTERNATIONAL CONFERENCE ON DIGITAL ECOSYSTEMS AND TECHNOLOGIES, Istanbul, TURKEY (2009)
2009 Miah SJ, Gammack J, Greenfield G, 'Mashup Technologies for Building End-user Enabled Business Portal', 2009 3RD IEEE INTERNATIONAL CONFERENCE ON DIGITAL ECOSYSTEMS AND TECHNOLOGIES, Istanbul, TURKEY (2009)
2008 Miah SJ, Gamlnack J, 'A mashup architecture for web end-user application designs', 2008 2nd IEEE International Conference on Digital Ecosystems and Technologies, IEEE-DEST 2008 (2008)

Application design driven by user needs is an increasing trend: such applications may not be anticipatable using traditional requirement and build approaches. Mashup refers to an ... [more]

Application design driven by user needs is an increasing trend: such applications may not be anticipatable using traditional requirement and build approaches. Mashup refers to an integrated Application Programming Interface (API) that combines data from different data destination or third party sources for web services. This web service provides a combined API that is technologically valid and compatible with other web applications. In recent years, web mash ups have been tested for solving many issues in existing web applications, such as e-science. In this paper, we analyzed a real service problem in a current virtual organization to show current limitations of using a distributed architecture, and to describe a web service orientated architecture using the mashup concept. We provide a schematic solution for a paradigmatic user application problem, illustrated by a specific map usage need based on geographical information system data. Specifically, our illustrative application is finding the closest hotel within walking range of a meeting venue. Based on the case issues, we outline a generic architecture that offers a dynamic solution for web portals providing services for dynamic user needs. © 2008 IEEE.

DOI 10.1109/DEST.2008.4635223
Citations Scopus - 10
2007 Miah SJ, Gammack J, Kerr D, 'Ontology development for context-sensitive decision support', 3rd International Conference on Semantics, Knowledge, and Grid, SKG 2007 (2007)

Semantics have become acceptable techniques for data integration, data interoperability and data visualization in many software engineering domains and web developments over the p... [more]

Semantics have become acceptable techniques for data integration, data interoperability and data visualization in many software engineering domains and web developments over the past few years. This paper describes a software development where semantic ontology techniques have been used for developing a generic knowledge model applicable across rural industries. This technique enables us to outline a single access point for building end-user specific knowledge based systems. We have called the new solution prototype an End-User Enabled Design Environment (EUEDE) where the knowledge components from the problem ontology is used in building specific decision systems that are context-sensitive to end-user factors. Illustrating with an application from the dairy industry, we describe the design architecture and theory, and argue its generic capability to application in other problem domains. © 2007 IEEE.

DOI 10.1109/SKG.2007.117
Citations Scopus - 9
2006 Miah SJ, Gammack J, Kerr D, 'A rapid development process of end users enable expert systems (EUEES) for assisting extension officers develop systems for Australian dairy farmers', PROCEEDINGS OF THE 11TH ANNUAL CONFERENCE OF ASIA PACIFIC DECISION SCIENCES INSTITUTE, Kowloon, PEOPLES R CHINA (2006)
2006 Miah SJ, Kerr D, Gammack J, 'Development of a design environment for end users to build the target-relevant decision support tools in rural industry', Quality and Impact of Qualitative Research: QualIT 2006, Proceedings of the 3rd International Conference on Qualitative Research in IT and IT in Qualitative Research (2006)

Decision support systems (DSS) developed by end users have had limited success in rural operations. This paper will discuss the development stages of a new tool for improving the ... [more]

Decision support systems (DSS) developed by end users have had limited success in rural operations. This paper will discuss the development stages of a new tool for improving the DSS development process in the rural industries. The object of this project is to develop an end user enabled design environment (EUEDE) which will allow a non-technical computer user to build target-relevant decision support tools. The resultant design environment aims to allow the end user to re-use and share their knowledge within a specific business context. This approach will facilitate flexibility to build relevant DSS's for an end user's specific decision requirements. The proposed design architecture will be transferable to other rural industries such as beef cattle and cotton. Theoretically, this approach anticipates extending development technologies of decision support tools to overcome traditional difficulties, by improving the context and relevance of development strategies and encourage end users to develop their own solutions. A qualitative field study using focus group approach will be adopted to acquire expert knowledge with an evolutionary prototyping approach being employed at this stage in order to construct a knowledge base for an expert system (ES). Utilising the decision making knowledge from the ES knowledge base, a generic design environment will be subsequently developed that will allow end user development of their own systems. The involvement of key industry stakeholders will be vital throughout both stages of EUEDE development. [S. Miah, D. Kerr and J. Gammack] © 2006.

Citations Scopus - 1
2006 Miah SJ, Kerr D, Gammack J, 'A design environment ontology for stakeholder-developed decision support tools in the Australian dairy industry', ACIS 2006 Proceedings - 17th Australasian Conference on Information Systems (2006)

A significant number of decision support systems (DSS) are available for rural applications. However, many of these have low adoption rates because they have been developed with l... [more]

A significant number of decision support systems (DSS) are available for rural applications. However, many of these have low adoption rates because they have been developed with little end-user engagement, limited ease of use by farmers, and the identified gap in understanding significant problems between the DSS developers and the potential end-users in the development process. A useable development environment that prioritises end-user engagement can be expected to reduce the known DSS development difficulties and to improve the development of appropriate decision support tools. To date however few significant attempts have been made to outline sophisticated models for a design environment that offers an adaptable and effective solution for end-user DSS development. This paper describes ongoing work in ontology construction and knowledge elicitation part of the development of an end-user enabled design environment (EUEDE). In general the EUEDE will assist rural business stakeholders to build their own target-relevant decision making tools. We describe in the first instance, the ontology for EUEDE that will allow dairy stakeholders to outline domain-specific decision making scenarios that will lead to the building of relevant DSS. © 2006 Miah, Kerr and Gammack.

Citations Scopus - 3
2006 Miah SJ, Kerr D, Gammack J, 'Development of a Design Environment for End Users to build the Target-Relevant Decision Support Tools in Rural Industry', The 3rd QualIT 2006 Conference, Brisbance, Australia , 2006, Brisbance, Australia (2006)
2005 Miah SJ, 'Introduction to EUEDE: a Design Environment for End Users to Develop Decision Support Systems in Rural Industry' (2005)
2005 Miah SJ, Wasimi SA, 'Techniques for Identifying Tandem Repeats in DNA Sequences' (2005)
2005 Miah SJ, Wasimi SA, 'A comparative study on the identification techniques of tandem repeats in DNA sequences', Manning Clark Centre, Australian National University, Canberra (2005)
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Other (5 outputs)

Year Citation Altmetrics Link
2019 'The 24th Asia Pacific DSI Conference Program sponsored by the University of the Sunshine Coast and Victoria University Melbourne', : Asia Pacific Decision Sciences Institute (2019)
2018 'Applying Business Intelligence Initiatives in Healthcare and Organizational Settings', . Hershey, Pennsylvania: IGI Global (2018)
DOI 10.4018/978-1-5225-5718-0
2008 Houghton J, 'Proceedings of the APDSI 2008 International Conference', ( pp.300-300): IIIS and Griffith University, Brisbane (2008)
2008 Miah SJ, 'An Ontology Based Design Environment for Rural Business Decision Support', : Griffith University, Brisbane, Australia (2008)
2008 Miah SJ, 'An ontology based design environment for rural decision support', : Griffith University, Brisbane, Australia (2008)
Show 2 more others
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Research Supervision

Number of supervisions

Completed9
Current2

Highlighted Supervision

Commenced Level of Study Research Title Program Supervisor Type
2019 Masters Improving Practices using Learning Management Systems in Organisations Information Systems, Victoria University Principal Supervisor
2014 PhD IoT for Supply Chain Integration Information Systems, Victoria University Co-Supervisor
2013 PhD Computer Aided Application for Assessments in Higher Education Sector Information Systems, Victoria University Principal Supervisor
2013 PhD Decision Support System Design for Small Electronic Business Owners Information Systems, Victoria University Principal Supervisor
2012 PhD Game Bsaed Approach for Higher Education Information Systems, University of the Sunshine Coast Co-Supervisor

Current Supervision

Commenced Level of Study Research Title Program Supervisor Type
2020 PhD Healthcare Analytics Solution for efficient service delivery: State Government Perspective Information Systems, Newcastle Business School - The University of Newcaslte Principal Supervisor
2020 PhD Big Data Analytics for improving learning management systems Information Systems, Newcastle Business School - The University of Newcaslte Principal Supervisor

Past Supervision

Year Level of Study Research Title Program Supervisor Type
2020 PhD Risk Management for Information Technology Implementation in Org Information Systems, Griffith University Co-Supervisor
2016 PhD Electronic Records Management for Malaysian Universities Information Systems, Victoria University Co-Supervisor
2016 PhD An Innovative Approach of Knowledge Management for Organisations Business & Management, Victoria University Principal Supervisor
2014 PhD Attributional Trust to Corporate Reputation Information Systems, Victoria University Co-Supervisor
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Research Projects

Research landscaping on 5G technologies - $26K - Defence Science Institute- 2019-2020 2019 - 2020


Economic Business model development for Ageing Care, $26K, Proactive Ageing Industry Ltd- 2020 2020


Evaluating best practice methods to mitigate database risks, $32K +GST, Novatti Group, Melbourne 2019 - 2020


Trail project on Digital Payment technology development, $07K - 2020, Novatti Group, Melbourne 2020


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Professor Shah J Miah

Position

Professor
Business Analytics
Newcastle Business School
Faculty of Business and Law

Focus area

Accounting and Finance

Contact Details

Email shah.miah@newcastle.edu.au
Phone My work phone +61 249854043
Link Google+

Office

Room Room, X643, Level 6
Building Hunter Building 409 Hunter Street, NSW 2300, Newcastle
Location Newcastle City Campus

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