What can I do to help?

The Dos

Use clear, simple and unambiguous words. Repeat the same words if necessary:

  • ​“I am happy to try to help when you are able to speak calmly to me”
  • ​“I have the right to feel safe at work and your behaviour is making me feel unsafe”
  • ​“You have a choice: either you leave now and return when you have calmed down or you choose to stay and I shall call Security.”
  • If at any time you feel unsafe, call for help. Nearby colleagues should already be at hand.

The Don'ts

  • Don’t tell them that you know exactly how they’re feeling.
  • Try hard not to take what they are saying personally, even if their comments are being directed at you and trying to get a reaction out of you.
  • Don’t give detailed advice to an aggressive person. This may be construed as criticism.