Dr Lizette Olivier

Dr Lizette Olivier

Casual Academic

Newcastle Business School

Career Summary

Biography

Dr Lizette Olivier is teaching customer experience management in the field of events, tourism and marketing studies. Lizette’s academic career is underpinned by her extensive industry experience in research and development of international trade, with 16 years of Australian export experience. Before moving to Australia, Lizette was a founder director of the National Arts Festival in South Africa, she has more than 20 years international business experience including advertising, marketing, tourism and festival management. Her research focus is on Consumer Behaviour in Event Tourism and Marketing. Her research interests include consumer behaviour in tourism contexts, event management, marketing of tourism, hospitality, business events, and event tourism. 



Qualifications

  • Doctor of Philosophy in Management, University of Newcastle
  • National Diploma Public Relations, Technikon - South Africa

Keywords

  • Customer behaviour
  • Destination development
  • Events tourism
  • Experience design
  • Marketing

Languages

  • Afrikaans (Fluent)
  • English (Mother)

Fields of Research

Code Description Percentage
350605 Marketing management (incl. strategy and customer relations) 34
350706 International business 33
350803 Tourism management 33

Professional Experience

UON Appointment

Title Organisation / Department
Casual Academic University of Newcastle
Newcastle Business School
Australia

Teaching appointment

Dates Title Organisation / Department
1/11/2020 - 31/12/2020 Course Development Faculty of Business & Law, The University of Newcastle
Australia

Awards

Professional

Year Award
2020 Student Engagement Award - outstanding contribution to improved student engagement
Student Central, The University of Newcastle

Research Award

Year Award
2018 CAUTHE Award for Best PhD Paper
Council for Australasian Tourism and Hospitality Education (CAUTHE)

Teaching

Code Course Role Duration
MKTG2101 Consumer Behaviour
University of Newcastle
Understanding how and why consumers behave in a given way enables marketers to design and implement better marketing strategies. Consumer Behaviour focuses upon understanding consumer decision-making processes and the various factors that influence these processes. Collaborative work processes, inquiry and communication skills within marketing contexts are focused upon for student attribute development.
Course Coordinator 29/1/2021 - 31/12/2021
IRHR3035 Managing Diversity
Faculty of Business & Law, The University of Newcastle
Management of diversity impacts both organizational performance and environment. This course aims to introduce you to a range of theoretical and applied approaches from various disciplines, so you can analyse workforce diversity in modern organisations and then design, evaluate and implement strategies to manage workforce diversity. Federal and state interventions which address labour market inequality and issues of gender, culture, disability, age and work/life balance etc, especially in Australia, are analysed. How diversity is managed at an organisational-level is the principal focus of the course. The social, legal and equity issues relevant to managing diversity in enterprises from both a national and international perspective will be addressed.
Course Coordinator 29/1/2021 - 31/12/2021
GSBS6001 Negotiation and Conflict Resolution
Faculty of Business and Law, University of Newcastle, Australia
Using a workplace and organisational perspective, this course analyses the nature of conflict and how it is "resolved" from a variety of theoretical and applied perspectives. Students will be able to describe and apply a range of conflict resolution methods including mediation, negotiation, and advocacy. The course is practically oriented. Students develop conflict resolution skills particularly through group-based formal negotiations within the general context of business organisations and the specific context of employment relations law and practice. Adopting a problem based learning approach, the course emphasises the importance of student’s communication skills as an essential attribute in effective conflict resolution.
Course Coordinator and Lecturer 10/5/2021 - 31/12/2021
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Publications

For publications that are currently unpublished or in-press, details are shown in italics.


Conference (2 outputs)

Year Citation Altmetrics Link
2018 Olivier LL, Carlson J, 'Examining the antecedents and consequences of customer perceived value of periodic hallmark events', CAUTHE 2018: Get Smart: Paradoxes and Possibilities in Tourism, Hospitality and Events Education and Research, University of Newcastle, Newcastle (2018) [E1]
Co-authors Jamie Carlson
2018 Olivier LL, Carlson J, Lyons K, 'Towards a conceptualisation of customer perceived value in periodic hallmark events', CAUTHE 2018: Get Smart: Paradoxes and Possibilities in Tourism, Hospitality and Events Education and Research, University of Newcastle, Newcastle (2018) [E1]
Co-authors Kevin Lyons, Jamie Carlson
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Research Projects

Hometown Holiday Newcastle 2020 - 2021

Research Assistant on Hometown Holiday Project


Event Operations Management 2020 - 2021

Event Operations Management Coursework Development


Event Strategy and Leadership 2020 - 2021

Event Strategy and Leadership Coursework Development


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Dr Lizette Olivier

Positions

Casual Academic
Business School
Newcastle Business School
College of Human and Social Futures

Casual Academic
Business School
Newcastle Business School
College of Human and Social Futures

Casual Research Assistant
Business School
Newcastle Business School
College of Human and Social Futures

Casual Academic
Business School
Newcastle Business School
College of Human and Social Futures

Contact Details

Email lizette.olivier@newcastle.edu.au
Phone (02) 4913 8247
Mobile Enter work mobile number only.

Office

Room Level 7
Building New Space
Location New Space

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