Professor Caroline Chan

Professor Caroline Chan

Pro Vice-Chancellor, Global Partnerships

Office of the DVC Global Engagement & Partnerships

Career Summary

Biography

Professor Caroline Chan is the Pro Vice-Chancellor, Global Partnerships of the University of Newcastle Australia. Prior to this, she was the Pro Pro Vice-Chancellor and Chief Executive Officer of Newcastle Australia Institute of Higher Education, a wholly owned entity of the University located in Singapore.


Professor Chan has extensive experience in international education and global education partnerships, with deep knowledge of Singapore, China, Vietnam, and Indonesia. She has worked with universities worldwide to develop joint programs, and with global companies and employers to develop education partnership initiatives and industry-oriented programs including global work-integrated learning and internships.

Prior to joining the University of Newcastle, Professor Chan was the Dean and Head of the School of Business IT and Logistics, RMIT University from 2010 to 2019. In this role she led the restructure of the School, undertook program transformation, increasing online delivery and expanding the School’s global footprint to deliver award-winning programs and innovative learning. Prior to her position at RMIT, Professor Chan also held several roles at Deakin University with responsibility for new programs development, industry engagement and international mobility. She was instrumental in the early development of online learning and was awarded the Carrick Australian Citation Award for Outstanding Contributions to Student Learning in recognition of her innovative online learning approaches.

With a research focus on information systems and technologies and its use in eBusiness and supply chain management, Professor Chan has worked with various government and industry bodies leading national significant projects including low value parcel processing, national food composition database, and the DFAT e-commerce aid for trade fund on cyber-security for micro, small and medium businesses.

Among many honours, Professor Chan is a Fellow of Australian Computer Society (ACS), the Chair of Accreditation Committee of ACS, Skills Futures Fellow for the Australia Indonesia Centre (AIC), and the past President of the Australia Council of Head and Professors of Information Systems.

Professor Chan has a Bachelor degree in Electronics Engineering, a Master degree in Systems Engineering and Doctor of Philosophy in Information Systems. She is also a Graduate of the Australian Institute of Company Directors. 


Qualifications

  • Doctor of Philosophy, Deakin University
  • Master of Engineering, Royal Melbourne Institute of Technology

Keywords

  • Digital business
  • Information Systems
  • Supply Chain Management

Languages

  • Indonesian (Fluent)
  • English (Fluent)

Fields of Research

Code Description Percentage
350303 Business information systems 60
350909 Supply chains 40

Professional Experience

UON Appointment

Title Organisation / Department
Professor University of Newcastle
Newcastle Business School
Australia
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Publications

For publications that are currently unpublished or in-press, details are shown in italics.


Chapter (3 outputs)

Year Citation Altmetrics Link
2019 Hossain M, Ahmmed AN, Rahman S, Chan C, 'Online group buying (OGB) in agricultural food businesses: An exploratory study', 76-89 (2019)

Although agricultural produces occupy a reasonable portion of OGB businesses, glaringly, a limited research has been reported investigating the issues related to OGB businesses fo... [more]

Although agricultural produces occupy a reasonable portion of OGB businesses, glaringly, a limited research has been reported investigating the issues related to OGB businesses for agricultural commodity. To understand the enablers and inhibitors of OGB adoption in agricultural businesses, we conducted an exploratory research in a developing country i.e., Bangladesh which is unique in many contexts. Based on the data obtained from two focus group discussions and two interviews, we reported a unique OGB business model, particularly form the context of a developing country. This model also explains how OGB can operate in this specific industry. Moreover, we developed a framework to explain adoption of OGB in agricultural businesses. To the best of our knowledge, this is a unique effort employed to explain OGB dynamics from the perspective of supply-side stakeholders, and specifically in agricultural food sector. We briefly reported some practical implications of this study and offered future research directions.

DOI 10.1007/978-3-030-04315-5_6
Citations Scopus - 1
2016 Hossain MA, Chan C, Dwivedi Y, 'Predicting People's Intention Towards Sharing Political Contents in Social Media: The Moderating Effect of Collective Opinion', , SPRINGER INT PUBLISHING AG 646-657 (2016)
DOI 10.1007/978-3-319-45234-0_58
Citations Web of Science - 1
2013 Adibi S, Dara R, Wickramasinghe N, Chan C, Varadarajan S, 'Privacy-enabled mobile-health (mhealth)-based diabetic solution', SmartData: Privacy Meets Evolutionary Robotics 197-211 (2013)

Diabetes is one of the leading chronic diseases affecting the lives of millions globally and early detection and treatment of this disease can serve to improve the quality of life... [more]

Diabetes is one of the leading chronic diseases affecting the lives of millions globally and early detection and treatment of this disease can serve to improve the quality of life for patients as well as suspend further health complications arising from diabetes. Continuous Glucose Monitors (CGM) and Insulin Pumps (IP) have been widely deployed to monitor the sugar levels in the blood stream and inject appropriate amounts of insulin to compensate for the underperforming pancreas functions of the patients¿ bodies and thereby may provide appropriate treatment solutions for many diabetic sufferers. With the invention and deployment of Smartphones, the quality and performance associated with treating diabetes has reached new heights, however the privacy and security of mobilebased diabetic systems remain in ongoing challenges. This paper aims to focus on the privacy and security challenges of Mobile-Health (mHealth)-based Diabetic solutions.

DOI 10.1007/978-1-4614-6409-9

Journal article (13 outputs)

Year Citation Altmetrics Link
2019 Fadaki M, Rahman S, Chan C, 'Leagile supply chain: design drivers and business performance implications', INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, 58 5601-5623 (2019)
DOI 10.1080/00207543.2019.1693660
Citations Scopus - 9Web of Science - 8
2019 Fadaki M, Rahman S, Chan C, 'Quantifying the degree of supply chain leagility and assessing its impact on firm performance', ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS, 31 246-264 (2019)
DOI 10.1108/APJML-03-2018-0099
Citations Scopus - 9Web of Science - 6
2019 Zulfakar MH, Chan C, Jie F, Sundram VPK, 'Halal accreditation and certification in a non-muslim country setting: Insights from Australia halal meat supply chain', International Journal of Supply Chain Management, 8 10-17 (2019)

It is a known fact that most halal food products, especially meat are now sourced from various part of the world and the majority of halal food exporters/producers come from non-M... [more]

It is a known fact that most halal food products, especially meat are now sourced from various part of the world and the majority of halal food exporters/producers come from non-Muslim countries. This has led to growing concerns from the halal consumers, especially the Muslim communities with regards to whether the halal status of these food products can really be guaranteed throughout the supply chain in these countries and whether the halal foods claimed are authentic. This study aims to better understand the current halal meat certification in Australia, a predominantly non-Muslim country. By adopting a case study approach, this study uses semi structured interviews and field observations as the primary methods of data collection. Fifteen participants representing the halal certifiers and meat processors participated in this study. This study is one of the first to identify and discuss conceptually the operations of halal meat supply chain in Australia. It has contributed to the body of knowledge through an understanding of the issues that are affecting halal meat supply chain operations in a non-Muslim majority environment.

Citations Scopus - 3
2018 Shahparvari S, Chhetri P, Chan C, Asefi H, 'Modular recycling supply chain under uncertainty: a robust optimisation approach', INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY, 96 915-934 (2018)
DOI 10.1007/s00170-017-1530-4
Citations Scopus - 7Web of Science - 6
2018 Alshahrani S, Rahman S, Chan C, 'Hospital-supplier integration and hospital performance: evidence from Saudi Arabia', INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT, 29 22-45 (2018)
DOI 10.1108/IJLM-12-2016-0287
Citations Scopus - 13Web of Science - 13
2018 Hossain MA, Rahman S, Chowdhury TA, Chan C, Yang X, Su Q, 'How signaling mechanisms reduce "lemons" from online group buying (OGB) markets? A study of China', INTERNATIONAL JOURNAL OF PHYSICAL DISTRIBUTION & LOGISTICS MANAGEMENT, 48 658-681 (2018)
DOI 10.1108/IJPDLM-02-2017-0113
Citations Scopus - 8Web of Science - 7
2018 Hossain MA, Dwivedi YK, Chan C, Standing C, Olanrewaju A-S, 'Sharing Political Content in Online Social Media: A Planned and Unplanned Behaviour Approach', INFORMATION SYSTEMS FRONTIERS, 20 485-501 (2018)
DOI 10.1007/s10796-017-9820-9
Citations Scopus - 37Web of Science - 30
2018 Zulfakar MH, Chan C, Jie F, 'Institutional forces on Australian halal meat supply chain (AHMSC) operations', Journal of Islamic Marketing, 9 80-98 (2018)

Purpose: The purpose of this paper is to investigate the role of institutional forces in shaping the operations of halal meat supply chain in Australia, one of the world¿s largest... [more]

Purpose: The purpose of this paper is to investigate the role of institutional forces in shaping the operations of halal meat supply chain in Australia, one of the world¿s largest producers and exporters of halal meat. This research examines how the halal meat production requirements are fulfilled and maintained throughout the supply chain in a non-Muslim-majority country. Design/methodology/approach: The research uses a single-case study approach and uses semi-structured interviews as the primary method of data collection. It considers the perspectives of various stakeholder groups in the Australian halal meat supply chain (AHMSC). In all, 31 participants have participated in this research. Findings: The findings show that institutional forces, especially which come through coercive forces, do affect and shape the overall operations of the AHMSC in particularly the way the stakeholders act within the supply chain, particularly in their role in ensuring the protection of halal status or halal integrity of the meat. Practical implications: This paper suggests that the integrity of halal meat supply chain management operations in a non-Muslim-majority environment can be protected with heavy involvement from the relevant authorities, i.e. the federal government agency and the halal certifiers. With the implementation of specific halal meat production policy, i.e. Australian Government Authorised Halal Program, all parties dealing with the halal meat production for export purpose are obliged to fulfil the religious and food safety requirements, thus providing the necessary assurance for halal meat consumers, especially from the Muslim communities. Originality/value: This paper is one of the first to provide insights of halal meat supply chain operations in a non-Muslim-majority environment. This paper also took in account various stakeholder groups that were involved directly with halal meat supply chain operations in Australia rather than focusing on a single stakeholder group which gives a better understanding of the whole supply chain operations.

DOI 10.1108/JIMA-01-2016-0005
Citations Scopus - 22
2017 Hossain MA, Standing C, Chan C, 'The development and validation of a two-staged adoption model of RFID technology in livestock businesses', INFORMATION TECHNOLOGY & PEOPLE, 30 785-808 (2017)
DOI 10.1108/ITP-06-2016-0133
Citations Scopus - 10Web of Science - 9
2017 Hossain MA, Hasan MI, Chan C, Ahmed JU, 'Predicting user acceptance and continuance behaviour towards location-based services: The moderating effect of facilitating conditions on behavioural intention and actual use', Australasian Journal of Information Systems, 21 (2017)

The purpose of this study is to establish and examine the significance of a consumer acceptance and continuance model for location-based services (LBSs) through the integration of... [more]

The purpose of this study is to establish and examine the significance of a consumer acceptance and continuance model for location-based services (LBSs) through the integration of perceived entertainment gratification (PEG) and perceived application quality (PAQ) with the technology acceptance model (TAM). By arguing that behavioural intention (BI) does not automatically lead to actual use (AU), we investigated the moderating effect of facilitating conditions (FC) on the relationship between BI and AU. A quantitative study was conducted in Australia and Bangladesh; data were obtained from multiple sources by systematic sampling of the distribution of questionnaires. For data analysis we applied the partial least square (PLS) method. The results indicate that, in both Australia and Bangladesh, perceived usefulness (PU), PEG and PAQ have significant influence on user attitude (UA), which has a subsequent effect on BI. Interestingly, perceived ease of use (PEoU) does not have a direct effect on UA but indirectly influences it through PU-confirming the mediating effect of PU. Further, FC has a moderating effect between BI and AU. The implications of these findings and directions for future research directions are also discussed.

DOI 10.3127/ajis.v21i0.1454
Citations Scopus - 8
2011 Bhakoo V, Chan C, 'Collaborative implementation of e-business processes within the health-care supply chain: the Monash Pharmacy Project', SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL, 16 184-193 (2011)
DOI 10.1108/13598541111127173
Citations Scopus - 46Web of Science - 33
2011 Keller S, Parker CM, Chan C, 'Employability skills: Student perceptions of an is final year capstone subject', ITALICS Innovations in Teaching and Learning in Information and Computer Sciences, 10 (2011)

This paper reports on a qualitative study aimed at investigating whether Australian Information Systems (IS) students undertaking a team-based capstone subject with real clients b... [more]

This paper reports on a qualitative study aimed at investigating whether Australian Information Systems (IS) students undertaking a team-based capstone subject with real clients believed the subject had enhanced their employability skills. This research is important because UK and Australian governments and industry are increasingly pressuring universities to focus more on developing employability skills. The paper makes a contribution to the literature since there are few empirical studies examining students' perceptions of capstone subjects and none, to our knowledge, focusing on employability skills. Our study suggests that students believed the capstone subject did improve a broad range of employability skills and it also demonstrates the interrelated nature of these skills. We conjecture that the team-based, real-client model of capstone is particularly useful, compared to other capstone models, because it is especially effective at integrating the range of employability skills such as teamwork, communication, problem solving and self-management.

DOI 10.11120/ital.2011.10020004
Citations Scopus - 24
2000 Chan C, Swatman PMC, 'From EDI to Internet commerce: the BHP Steel experience', INTERNET RESEARCH-ELECTRONIC NETWORKING APPLICATIONS AND POLICY, 10 72-82 (2000)
DOI 10.1108/10662240010312039
Citations Scopus - 58Web of Science - 39
Show 10 more journal articles

Conference (9 outputs)

Year Citation Altmetrics Link
2016 Alshahrani S, Rahman S, Chan C, 'Hospital-supplier integration: An assessment of the driving factors in the context of the saudi arabian healthcare system', Proceedings of the International Conference on Industrial Engineering and Operations Management (2016)

One of the major challenges for the healthcare sector is to reduce cost of service and improve the quality of patient care. A large proportion of the operational budget of hospita... [more]

One of the major challenges for the healthcare sector is to reduce cost of service and improve the quality of patient care. A large proportion of the operational budget of hospitals is being spent on hospital supplies and materials. Integration between supply chain partners has a profound impact on the organizational performance. However, there is a limited study conducted so far to assess the factors of supply chain integration in the context of healthcare system. Through an extensive literature review, four factors namely, logistics integration, information technology integration (IT), information sharing, and trust were identified as being crucial to hospital-supplier integration. It is hypothesized that logistics integration, level of IT integration, level of information sharing, and level of trust between hospitals and their supplier will be positively associated with hospitals supplier-integration. The hypotheses are tested using data collected from a quantitative survey administered to management personnel from Saudi Arabian hospitals. The analysis of the data indicates that logistics integration, level of IT integration, level of information sharing, and level of trust between hospitals and their suppliers are positively associated with hospitals supplierintegration. © IEOM Society International.

2015 Hossain MA, Chan C, 'Open data adoption in Australian government agencies: An exploratory study', ACIS 2015 Proceedings - 26th Australasian Conference on Information Systems (2015)

Australia is among the leading countries that envisaged releasing unclassified public data under open license and reusable format with no further restriction on re/use. But, accor... [more]

Australia is among the leading countries that envisaged releasing unclassified public data under open license and reusable format with no further restriction on re/use. But, according to the Australian Information Commissioner John McMillan, Australia's progress on open data is ¿patchy' and ¿transitional'. He also evidenced that although a few agencies are proactive and have embraced the movements quite seriously, still there are ¿many obstacles that worked against effort to make government information and data discoverable and usable¿ (Hilvert 2013). Despondently, there is little empirical evidence that could explain what makes public departments not to release public data. Driven by the nature of the research, this study conducted an exploratory field study in Australia by interviewing eleven employees from six different government agencies. Applying content analysis technique, this study identifies six important antecedents to adoption of open data in public organisations, and proposes future research to test their relationships. As the main theoretical contribution, this study extends organisational behaviour toward technology diffusion. The findings of this study incite policymakers and managers to think about and prepare future strategies on open data developments.

Citations Scopus - 9
2014 Ong CE, Chan C, 'How complaint handling procedures influence consumer decisions to shop online?', 27th Bled eConference: eEcosystems - Proceedings (2014)

When online shopping increases, the number of risks and complaints associated with online transactions will also rise. The importance of maintaining and improving Business-To-Cons... [more]

When online shopping increases, the number of risks and complaints associated with online transactions will also rise. The importance of maintaining and improving Business-To-Consumer (B2C) e-business competitiveness by adequately addressing consumers' complaints has been acknowledged. Yet the issue of how the complaint handling procedures are used to influence consumers' decisions to shop online has yet to be adequately understood. This study focuses on the influence of complaint handling procedures on consumers' decisions to shop online from both the online consumer and merchant perspectives. The authors found that complaint handling procedures have more impact on consumer confidence and trust and therefore affect their decision to shop online, especially when accessible and responsive complaint handling procedures are required.

Citations Scopus - 2
2013 Chan C, Kam B, Coulthard D, Pereira S, Button P, 'Food product information: Trusted sources and delivery media', Proceedings of the 24th Australasian Conference on Information Systems (2013)

Consumers receive food-related information from various sources and strive to make informed food choices regarding their health, lifestyle and belief. To be effective and reliable... [more]

Consumers receive food-related information from various sources and strive to make informed food choices regarding their health, lifestyle and belief. To be effective and reliable, the information consumers receive needs to be from a credible source and delivered to them in a way they trust. The aim of this study was to investigate the sources and media channels of that information consumer trust. An online and hardcopy survey of 298 consumers currently living in Australia was carried out. Many consumers believe that the source of food product information is important (87%). As a source of general and nutritional information, Health Professionals, Scientists and Government sources are the most trusted sources, with at least 80% of participants confident of the information coming from these sources. Retailer advertising and social media are the least trusted sources with just 29% and 11%, respectively, confident of these sources. As a delivery medium, printed food labels (67%) and printed brochures or fact sheets (56%) remain the most trusted delivery media compared with electronic media, such as mobile phone or the Internet.

Citations Scopus - 2
2012 Salleh SM, Teoh SY, Chan C, 'Cloud enterprise systems: A review of literature and its adoption', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012 (2012)

In recent years, Cloud computing has revolutionalized the IT industry by introducing a whole new concept and platform of enterprise systems (ES). The traditional ES seem to be too... [more]

In recent years, Cloud computing has revolutionalized the IT industry by introducing a whole new concept and platform of enterprise systems (ES). The traditional ES seem to be too clunky, expensive and complex for most organizations to implement and use. To improve such situation Cloud ES concept was recently introduced to offer competitive advantage to organizations through flexibility, scalability and independence in IT infrastructure and capabilities. Today, this area has not been fully explored in the academia due to little available literature but it has attracted tremendous interest from the general practitioners. This study seeks to contribute to IS literature by conceptualising Cloud ES from a pragmatic understanding between practitioners and academic. It further elaborates the advantages and challenges of Cloud ES and discusses the potential of Cloud ES as an attractive option to SME in solving the problems of high investments in IT infrastructures and IT resources.

Citations Scopus - 39
2011 Ong CE, Sarkar P, Chan C, 'The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions', 24TH BLED ECONFERENCE: EFUTURE: CREATING SOLUTIONS FOR THE INDIVIDUAL, ORGANISATIONS AND SOCIETY, Bled, SLOVENIA (2011)
2011 Butcher T, Chan C, Scriven P, O'Reilly S, Pereira S, 'Participation and engagement in inter-organizational groups: Synthesizing social network analysis with ethnography to evaluate social capital', Proceedings - IEEE 9th International Conference on Dependable, Autonomic and Secure Computing, DASC 2011 (2011)

A network ethnography methodology was developed to understand and explain the influence of social capital on social network structures. This approach was applied to an inter-organ... [more]

A network ethnography methodology was developed to understand and explain the influence of social capital on social network structures. This approach was applied to an inter-organizational technology cooperation group to identify causes of low group participation and engagement and opportunities to increase those factors. A cluster of key actors at the core of the group was found to hold the majority of the social capital, which is viewed as both a current constraint and a future opportunity. The methodology is evaluated with a view continuing its development. © 2011 IEEE.

DOI 10.1109/DASC.2011.160
2004 Chan C, Swatman PMC, 'B2B e-commerce stages of growth: The strategic imperatives', Proceedings of the Hawaii International Conference on System Sciences (2004)

Stages-of-growth has been the most popular approach used for strategy development and implementation. The major stages of growth models such as Gibson and Nolan have been widely d... [more]

Stages-of-growth has been the most popular approach used for strategy development and implementation. The major stages of growth models such as Gibson and Nolan have been widely discussed and are particularly useful in understanding the implementation of IS in organisations. These models might be more representative of e-commerce implementation, however, if they took into account more recent IS developments such as B2B e-commerce. Using a case study research undertaken in Australia, this study proposes a model of stages of growth based on the use of B2B e-commerce technologies and applications in Australian organisations. Four stages of growth proposed for B2B e-commerce implementation are (i) initial e-commerce; (ii) centralised e-commerce; (iii) looking inward for benefits; and (iv) global e-commerce.

DOI 10.1109/hicss.2004.1265560
Citations Scopus - 36
2002 Chan C, Swatman PMC, 'Management and business issues for B2B ecommerce implementation', Proceedings of the Annual Hawaii International Conference on System Sciences (2002)

Until recently, little research had been undertaken into the process of e-commerce implementation, especially in relation to the implementation of business-to-business (B2B) relat... [more]

Until recently, little research had been undertaken into the process of e-commerce implementation, especially in relation to the implementation of business-to-business (B2B) relationships. Given the complexity of this process, we endeavour to contribute to what we perceive as a gap in the body of theory surrounding the implementation process in the extant business-to-business literature. We describe the findings of a series of multiple case studies comprising ten major Australian e-commerce initiators. In addition to confirming our earlier finding of the importance of nontechnical factors for the success of the implementation process, we also present, through our case studies, the various management and business issues associated with the success or otherwise of B2B e-commerce implementation.

DOI 10.1109/HICSS.2002.994303
Citations Scopus - 11
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Professor Caroline Chan

Position

Pro Vice-Chancellor, Global Partnerships
Office of the DVC Global Engagement & Partnerships
Global Engagement and Partnerships Division

Contact Details

Email caroline.chan@newcastle.edu.au
Phone +61 (2) 4921 6100
Mobile +61 (0) 407897013

Office

Room CH332b
Building Chancellery
Location Newcastle

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