Dr Yu Wu
Lecturer in Management
Newcastle Business School (Management and Organisational Studies)
- Email:yu.wu@newcastle.edu.au
- Phone:(02) 4055 0794
Career Summary
Biography
Yu (John) Wu is a Lecturer (Assistant Professor) in Organisational Behaviour in the Newcastle Business School at the University of Newcastle. His primary research focuses on the role of emotions in the workplace, including interpersonal emotional regulation, emotional labour, customer mistreatment, customer service, service management, and leadership. His work has been published in leading management and marketing journals such as Annual Review of Organizational Psychology and Organizational Behavior (A*), Personnel Psychology (A*), Journal of Service Research (A*), and Journal of Service Management (A).
John has taught undergraduate, postgraduate, and MBA level courses in many different areas, such as Organisational Behaviour, Management and Leadership, Human Resource Management, and Innovation and Entrepreneurship. He also taught research method workshops for Ph.D. students.
He also serves as a reviewer for academic conferences (i.e., AoM) and peer-reviewed academic journals, where he reviews quantitative submissions in several research areas, such as emotional regulation, customer mistreatment, customer service, service management, and organizational behaviour in general.
More information about John at: Google Scholar Linkedin ResearchGate
Qualifications
- Doctor of Philosophy, University of New South Wales
- Master of International Business, University of New South Wales
- Maaster of Philosophy, University of New South Wales
Keywords
- Customer service
- Emotional regulation
- Emotions in workplace
- Leadership
- Organizational behavior
- Research methods
Languages
- English (Fluent)
Fields of Research
| Code | Description | Percentage |
|---|---|---|
| 350707 | Leadership | 20 |
| 350710 | Organisational behaviour | 60 |
| 350704 | Entrepreneurship | 20 |
Professional Experience
UON Appointment
| Title | Organisation / Department |
|---|---|
| Lecturer in Management | University of Newcastle Newcastle Business School Australia |
Publications
For publications that are currently unpublished or in-press, details are shown in italics.
Journal article (4 outputs)
| Year | Citation | Altmetrics | Link | |||||
|---|---|---|---|---|---|---|---|---|
| 2024 |
Zhan S, Zhang L, Li X, Wu Y, 'There's no going back? The influence of prior entrepreneurial experience timing on voluntary turnover in post-entrepreneurship wage employment', Personnel Psychology, 77 131-164 (2024) [C1]
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| 2023 |
Wu Y, Groth M, Zhang K, Minbashian A, 'A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes', Journal of Service Management, 34 896-940 (2023) [C1]
|
Nova | ||||||
| 2021 |
Subramony M, Groth M, Hu XJ, Wu Y, 'Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review', JOURNAL OF SERVICE RESEARCH, 24 230-248 (2021) [C1]
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| 2019 |
Groth M, Wu Y, Nguyen H, Johnson A, 'The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience', ANNUAL REVIEW OF ORGANIZATIONAL PSYCHOLOGY AND ORGANIZATIONAL BEHAVIOR, VOL 6, 6 89-113 (2019)
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| Show 1 more journal article | ||||||||
Grants and Funding
Summary
| Number of grants | 1 |
|---|---|
| Total funding | $10,000 |
Click on a grant title below to expand the full details for that specific grant.
Highlighted grants and funding
Developing an Artificial Intelligence (AI)-Driven Model for Optimizing Cost-Effective Bus Network Services$10,000
Funding body: Anonymous
| Funding body | Anonymous |
|---|---|
| Project Team | Doctor Haoning Xi, Professor Shah Miah, Doctor Yu Wu |
| Scheme | Research and Discovery Fund |
| Role | Investigator |
| Funding Start | 2024 |
| Funding Finish | 2024 |
| GNo | G2400027 |
| Type Of Funding | Scheme excluded from IGS |
| Category | EXCL |
| UON | Y |
20241 grants / $10,000
Developing an Artificial Intelligence (AI)-Driven Model for Optimizing Cost-Effective Bus Network Services$10,000
Funding body: Anonymous
| Funding body | Anonymous |
|---|---|
| Project Team | Doctor Haoning Xi, Professor Shah Miah, Doctor Yu Wu |
| Scheme | Research and Discovery Fund |
| Role | Investigator |
| Funding Start | 2024 |
| Funding Finish | 2024 |
| GNo | G2400027 |
| Type Of Funding | Scheme excluded from IGS |
| Category | EXCL |
| UON | Y |
Research Supervision
Number of supervisions
Current Supervision
| Commenced | Level of Study | Research Title | Program | Supervisor Type |
|---|---|---|---|---|
| 2024 | PhD | The Impact of Six Leadership Styles on Organisational Performance in the Education Industry: The Moderating Role of Psychological Capital | PhD (Management), College of Human and Social Futures, The University of Newcastle | Co-Supervisor |
| 2023 | PhD | Cultural Identity and Employment Intension of International Students Under Political Tension | PhD (Management), College of Human and Social Futures, The University of Newcastle | Co-Supervisor |
| 2022 | PhD | The Impact of Innovation Adoption on Workplace Environment | PhD (Management), College of Human and Social Futures, The University of Newcastle | Co-Supervisor |
| 2022 | PhD | The Role of the 'Big Five Personality Traits' on Accountants and their Career Decisions | PhD (Accounting & Finance), College of Human and Social Futures, The University of Newcastle | Co-Supervisor |
Dr Yu Wu
Position
Lecturer in Management
Newcastle Business School
College of Human and Social Futures
Focus area
Management and Organisational Studies
Contact Details
| yu.wu@newcastle.edu.au | |
| Phone | (02) 4055 0794 |
| Links |
Personal Blogs Google+ Research Networks |
Office
| Room | NU Space (X) level 6 |
|---|
