© 2016, © Emerald Group Publishing Limited. Purpose: This paper aims to propose a new theoretical perspective on the organizational design of offshoring service organizations by adopting an information processing perspective which incorporates the factors of collaborative information technologies, task commoditization and global customer service delivery that are characteristic of modern-day knowledge-intensive service (KIS) organizations. Design/methodology/approach: The authors analyze data from a large multiyear survey of offshoring service providers conducted in 12 countries. Findings: The authors show how use of collaborative technology is significantly and positively related to spatial and configurational dispersion, task commoditization is significantly and positively related to spatial and temporal dispersion and need for global customer presence is not related to spatial, temporal or configurational dispersion. Research limitations/implications: The paper integrates concepts from management information system (MIS), operations management and international business to show how collaborative technology, task characteristics and customer service requirements affect the global dispersion of KISs. Practical implications: The results show how use of collaborative technology, task characteristics and global customer service requirements need to be jointly considered in the global dispersion of activities by KIS providers. Originality/value: The study sheds light on the effect of the key factors on different dimensions of global dispersion (i.e. spatial/temporal/configurational dispersion) in offshoring service provider organizations. Second, it shows how the traditional information processing perspective on organizations can be updated and applied to KIS organizations by incorporating the factors of global collaborative information technologies, task commoditization and global customer service.

© 2017 Elsevier Inc. This paper examines how firm experience with armed conflict and host country engagement in conflict jointly affect the profitability of foreign subsidiaries. We test our hypotheses using a sample comprising 33,620 observations of foreign subsidiaries of 693 UK firms in 212 countries over the period 1999-2008. We show that (1) firm experience with conflict has a horizontal S-shaped relationship with subsidiary profitability, (2) extrastate conflict in the host country is positively related to subsidiary profitability and (3) the impact of firm experience with conflict is negatively moderated by the level of engagement of the host country in extrastate conflicts.

Despite many years of research, empirical studies of the relationship between internationalization and performance of firms have given conflicting results. Contractor, Kundu, and Hsu (2003) and Lu and Beamish (2004) have recently proposed a three-stage theory of international expansion that attempts to reconcile the conflicting findings. However, other studies suggest that there are good reasons to believe that firms from less-developed countries (LDCs) differ in their internationalization from firms in developed countries. Furthermore, little research has been conducted on service firms in LDCs. This paper aims to fill some of this gap by testing the internationalization-performance relationship in a sample of service firms in the Asia-Pacific region. The study confirms the three-stage model but adds two new dimensions. First, the results show that the internationalization-performance relationship varies significantly depending on whether internationalization is intra-regional or extra-regional. Extra-regional sales/total sales showed significant and positive relationships with return on assets (ROA) in all three models but combined foreign sales/total sales showed no significant relationships with ROA and surprisingly intra-regional sales showed a significant relationship only in the quadratic model. © 2007 Elsevier Ltd. All rights reserved.