About us

Student Living is made up of a team of dedicated people that want you to have the best time on-campus.

Student Living Services

The Student Living services team is responsible for the management of the accommodation precincts at the University's Callaghan and Central Coast campuses. We're here to assist you with all practical aspects of life on-campus, including the application process, laundry, keys, catering, parking, maintenance requests and heaps more. No matter what you're looking for, we're here to help!

Contact us

Phone: +61 2 4913 8888
Email: studentliving@newcastle.edu.au
Location: West Residence Ground Floor
Office Hours: 8:30am - 5:30pm, Monday to Friday

Student Living Support

Our Student Living support team are here to help you in the transition from living at home to living in a more independent environment. Our team look after the ResLife program which is full of activities and experiences to enhance your residential experience and ensure you make the most of your time on-campus.

This team also deals with welfare concerns and disciplinary issues and work closely with all support and referral services on-campus to ensure the wellbeing of all residents.

Contact us

Phone: + 61 2 4913 8888
Email: studentlivingsupport@newcastle.edu.au
Drop-In Times:
1:00pm - 4:00pm, Monday to Friday
Office Hours:
8:30am - 5:30pm, Monday to Friday
West Residence ground floor

After-Hours Duty Officers

The after-hours duty officers provide after-hours support to residents, focusing on student safety and security, critical incident management, engagement with residents and managing community standards.

Together with the entire Student Living team and Safety and Security Services, the after-hours duty officers work to provide a safe and inclusive environment and ensure that after-hours support is provided for all residents.

Contact us

Phone: + 61 2 4913 8888
Available Hours: 5:30pm - 3:30am, Monday to Friday and 8:00am - 3:30am Saturday to Sunday*
Location: West Residence ground floor

* Please note: University of Newcastle Campus Security are on-call 24 hours a day, 7 days a week.

Residential Mentors

Residential Mentors (RMs) form an integral part of the Student Living team and have high expectations placed upon them as leaders and role models within the Student Living community. This team is made up of fellow residents from your block or floor who are employed by Student Living.

Your Residential Mentor is your first port of call for any questions, queries and help. RMs are responsible for specific areas at each residence. They are in charge of supporting the wellbeing of the residents, assisting in the transition to independent living and providing generalized support. RMs are provided with extensive training across a number of different areas including Senior First Aid, mental health, sexual consent, hazing, creating respectful environments and drug and alcohol education.

They are also a wealth of knowledge regarding the support services available at the University. If you need help, with anything from homesickness to picking up your student card, your RM will be able to point you in the right direction. Throughout the year, your RM will also hold activities that will help you get to know your fellow residents.

Residential Associations

Residential Associations are volunteer student leadership bodies based within each residence, run by the students, for the students. Supported by the Student Living Support team and the ResWise Toolkit, the Associations provide a wide range of social events throughout the year ranging formal events, charity fundraisers to residence-wide parties. Your Association is responsible for seeing the activity through from start to finish and ensuring that residents are having a great time in a safe environment.

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.