Safety and security
Residents are protected with a 24/7 security service including regular patrols, on-call security guards, key and access card controlled doors and CCTV.
Do not hesitate to contact Security if at any point you feel unsafe or notice any suspicious individuals. To contact Security, call:
- 15888 from a help phone or (02) 4921 5888 if you live at Callaghan
- (02) 4348 4222 if you live at Ourimbah
If there is an emergency (including fire, chemical spills, gas leaks, medical emergencies, bomb threats and physical threats) please call 000 first and then call Security.
Make sure to program the numbers in to your phone so you can access them quickly should you need to and remember, most mobile phones will call 000 even when no credit is on the sim card.
For after-hours support, the After-Hours Duty Officers (AHDOs) are here to help when the day staff aren't about from basics like lock-outs and emergency maintenance to emergency situations where you or a friend may need help.
As an extension of the Student Living Support and Safety and Security teams, the AHDOs work to provide a safe and inclusive environment to ensure that after-hours support is provided to all residents.
To find out more, click here.
UON takes fire safety and the safety of every member of the Student Living Community very seriously.
To ensure resident safety, no open flames of any sort are permitted in any Student Living space, including candles and incense.
Student Living is a smoke-free environment and smoking is strictly not permitted inside residences, including private bedrooms. There are three designated smoking areas within Student Living and can be found on the precinct map.
Fire Safety Equipment
Every bedroom, common space and study area is fitted with a fire detector and there are multiple fire extinguishers in every block, unit or floor of every residence.
Tampering with or misusing a detector (covering it up, trying to take it off the ceiling, or any other damage to it) or a fire extinguisher is seen as a breach of the UON Student Conduct Rule and will be treated in accordance with UON disciplinary processes.
If your Fire Detector is deemed to be set off by activities taking place in your room, a full investigation will be undertaken to determine why this was the case.
If you are found to be in breach of the UON Student Conduct Rule, the Occupancy Licence Agreement or the Student Living Standards for any reasons, full disciplinary processes will be undertaken that could result in sanctions, fines or even threaten your ability to live at UON.
If a fire alarm sounds in your building you are required by law to evacuate the space. You will be advised by Emergency Services or Security Staff as to when it is safe to re-enter the building. If you have a disability that may inhibit your ability to evacuate a building in an emergency you must contact the Student Living office so that a Personal Evacuation Plan (PEEP) can be developed.
Fire extinguishers and blankets are located throughout the residences but must only be used in cases of an emergency. If these resources are used inappropriately actions will be addressed under the UON Conduct Rule.
Fire escapes and exits must not be blocked for any reasons. Large items such as surfboards are to be stored in rooms, not in corridors or walkways.
In an emergency evacuation it's important that you:
- Don't panic
- Treat each alarm as if it is real (i.e. you need to leave the building and it is illegal for you not to do so), even if you think it could be a drill
- Make your way to the Muster point - eee your Fire Safety Maps in your residence (on each floor or in each block) showing your closest muster point
- Remain at the Muster point until the vacated building has been cleared by Emergency Services that it is safe to re-enter
- Please follow the instructions of Security, the AHDO, and Emergency Services at all times
The fire alarms can be sensitive, so please avoid using aerosol and make sure to turn any hot hair tools off when they're not in use. When cooking, always use your rangehood/exhaust fan to avoid false alarms.
All Residential Mentors are trained in First Aid and each residence is provided with a first aid kit. First aid can also be administered by Security, After Hours Duty Officers (AHDOs) or Student Living staff.
In the event of a serious health emergency, call 000 and request an ambulance. Once you have contacted emergency services, please also contact University Security on 4921 5888 (Callaghan) or 4348 4222 (Central Coast). Security will assist you by sending an officer to you as well as escorting the ambulance to your location.
Please do not prop open the doors to your unit as this impacts on the safety of yourself, your fellow residents and property.
There are fines in place for door breaches administered by University Security. Disciplinary action may be brought against residents who continually risk the safety of themselves and their fellow residents through regular door breaches.
It is important you keep your keys safe and with you at all times, however if you are locked out of your room during office hours (8.30am – 5.30pm) please come and see the staff at the Student Living Office, where we will verify your identity and let you back in to your room.
Outside of office hours and overnight you can call the After-Hours Duty Officer on 4913 8888.
If you are locked out twice or more, you will be charged $25 each time.
To find out more about security, first aid and emergency responses, click here.