The University of Newcastle, Australia

Frequently asked questions

Answers to most frequently asked questions can be found using the University of Newcastle Ask UON online tool. We have also provided a list of answers to common questions below.

Administration

  1. How do I apply for a program?
  2. How will I be notified if I have been offered a place?
  3. Does the University of Newcastle accept any late applications for admission?
  4. Where do I find my login details?
  5. What is my Student Email?
  6. Where can I get a copy of my academic transcript?
  7. What do I do if my citizenship or residency details change?
  8. Where can I access semester/trimester and other important dates?
  9. How do I attend graduation?
  10. How can I get a student ID card?
  11. How do I contact someone in postgraduate study at the University of Newcastle?
  12. How can I get help with IT and online services?

Enrolment and study matters

  1. Where can I view or change my course enrolment?
  2. What is UoNline (including Blackboard)?
  3. Where can I access the library?
  4. Where can I access exam results?
  5. How can I appeal a final grade or result for my course?
  6. How can I apply for special consideration or extension for an assessment task or exam?
  7. What is Turnitin?
  8. What is myUoN?
  9. Can I defer my Offer?
  10. How do I know which subjects to enrol in?
  11. Can I study part time?
  12. What are the different types of courses (subjects)?

Fees and charges

  1. How much are my course fees?
  2. What is FEE-HELP?
  3. Am I eligible for FEE-HELP?
  4. What is the Student Services and Amenities Fee?
  5. What is a Commonwealth Supported Place

Administration

1. How do I apply for a program?

Applications for admission to a postgraduate coursework program at the University of Newcastle can be submitted via three different channels.

Apply through the University of Newcastle International Office.

International Students wishing to study in Australia whilst on a student visa should contact the University’s International Office.

The International Student team can provide expert advice on all aspects of coming to Australia to study.

Apply directly to the University of Newcastle.

Applicants for all online programs, and applicants for admission to on-campus programs offered by the Faculty of Business and Law, can apply directly to the University. Applicants will usually be required to provide documentation to support their online application.

Please make sure that you review direct application closing dates.

Apply via the University Admission Centre (UAC)

Domestic applicants can apply for any University of Newcastle postgraduate coursework program can apply through the University Admissions Centre.  Please make sure that you review the UAC application closing dates for your preferred program, of study.

  • How long does it take to process my application?

The University of Newcastle aims to process direct application for admission within 2 weeks of receiving a completed application (including all required supporting documentation.

If you would like to check on the status of an application, please contact our admissions team at postgrad_admissions@newcastle.edu.au.

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2. How will I be notified if I have been offered a place?

If you have applied through UAC, you can check on the outcome online.

Direct applicants will be notified of the outcome of their application via email. Successful applicants will receive an offer of admission via email and post.

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3. Does the University of Newcastle accept any late applications for admission?

Please make sure that you review the closing dates for direct applications. If you would like to request that a late application be considered, please contact our admissions team at postgrad_admissions@newcastle.edu.au.

Fees may apply for late applications made through the University Admissions Centre.

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4. Where do I find my login details?

If you applied through the Universities Admission Centre (UAC) you should revisit myHub two (2) days after accepting your offer to receive your username and password.

If you applied directly to UON your student number was included with your offer letter. Your username is c followed by your 7-digit student number which can be found on your offer letter (eg c1234567).

Also included in your offer letter will be instructions on how to access the NuAccess Identity Management system to create a password. Further information about NuAccess can be found in our How to Enrol Guide (page 2 - Your Login Details).

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5. What is my Student Email?

The University provides a student email account for all students. The new email system replacing Studentmail is called NUmail. Please note that we will contact you via your NUmail account for all official communications, including billing. You will be able to log in using the following:

Windows live ID: c1234567@uon.edu.au where 1234567 is your student number.

Password: This is the password that you created in NuAccess.

Remember that your password is case sensitive.

Log into NUmail or log into myUon and click on the NUmail light blue icon in the LaunchPad.

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6. Where can I get a copy of my academic transcript?

Your academic record and results are available to view or print at any time in myHub.

Official academic transcripts are only available from the University of Newcastle. Graduates are presented with one copy of their academic transcript at their graduation ceremony.

Additional copies may be purchased through the Student Payment System.

For further information please contact the University of Newcastle Enquiry Centre or by phone on +61 2 4921 5000.

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7. What do I do if my citizenship or residency details change?

If your citizenship or residency details have changed you need to notify us. You will need to provide a certified copy of your new citizenship certificate or passport detailing this change. Please post these documents to us with a cover letter detailing these changes and include your student number and full contact details. Please note that scanned, emailed or faxed documents are not acceptable.

The postal address is:

Student Financials and Scholarships
Student Services Centre
University of Newcastle
University Drive
Callaghan
NSW 2308

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8. Where can I access semester/trimester and other important dates?

Visit the key dates page.

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9. How do I attend graduation?

When you have completed all the requirements of your degree program you will receive a congratulatory email.

A personalised invitation to a Graduation Ceremony will be sent to your nominated email address six weeks prior to that ceremony. Invitations are not sent by mail. Check myHub to ensure your correct contact details are up to date.

You advise Graduation whether you wish to attend, not attend or defer (which you can do for up to one year) via the online registration system link in your invitation.

If you require your documents prior to your graduation ceremony, you may request an early release. A processing fee of $150 applies, and you can make payment through the Student Payment System. Please note, processing of these requests may take up to 6 weeks from the date you are completed.

For more information about Graduation

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10. How can I get a student ID card?

To get a student card, simply visit a Student Hub with identification. Student Hubs can also provide you with a replacement card if yours is lost or stolen.

If you are studying online please complete a Student ID Card Mail Request form.

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11. How do I contact someone in postgraduate studies at the University of Newcastle?

Email us
Telephone: +61 2 4921 8856 or 1800 88 21 21 (Australia Toll Free)
Fax: +61 2 4921 8636

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12. How can I get help with IT and online services?

If you are experiencing IT problems with BlackBoard, Studentmail, myHub or any other online university services please contact IT Services:

Online Support Portal or Telephone: +61 2 4921 7000 or email 17000@newcastle.edu.au

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Enrolment and study matters

1. Where can I view or change my enrolment?

Student enrolment with the University of Newcastle is completed through the self-service online system, myHub.

In myHub, you can view and change your course enrolment, change your contact details, view your course fee invoice and a number of other important details and facilities.

After receiving an offer and creating a password, you can log into myHub directly, or log in via myUoN and select myHub from the LaunchPad on the left.

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3. What is UoNline (including Blackboard)?

UoNline (including Blackboard) is the University's Virtual Learning Environment (VLE). The VLE is a collection of technologies used to provide online learning spaces, deliver online content and activities and facilitate online communication and collaboration to support teaching and learning at the University.

Blackboard is the online learning delivery platform used at the University of Newcastle. Course materials and other resources are available for download via Blackboard. You will be able to participate in Class discussion and interaction through BlackBoard.

Log into Blackboard or log in via myUoN and select UoNline from the LaunchPad on the left.

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4. Where can I access the library?

University of Newcastle Library

You will need to register for a Library PIN using your student number before you can utilise the Library's services and resources.

If your course coordinator has made any specific library resources available, you can access these by searching Short Loans Online.

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5. Where can I access exam results?

You can locate your current and previous examination grades via myHub.

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6. How can I appeal a final grade or result for my course?

You will need to read the policies and procedures for appealing a final course grade.

Prior to submitting an appeal, you should contact your course coordinator to discuss your grade.

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7. How can I apply for special consideration or extension for an assessment task or exam?

The University recognises that during your studies, illness or other special circumstances beyond your control may affect your preparation for or performance in an assessment item or exam.

You may need to apply for adverse circumstances if an illness or serious circumstance beyond your control prevents or affects your preparation or performance in an exam or assessment.

To apply for adverse circumstances, you must take the following steps:

  1. Read the Adverse Circumstances Affecting Assessment Items Procedure and Adverse Circumstances Affecting Assessment Items Policy