The University of Newcastle, Australia

New team to drive business process improvement

Tuesday, 12 August 2014

UON's newly established Service Improvement Office will enhance service delivery University-wide.

UON Staff member Kate Morton

The University of Newcastle aims to ensure that the stature of UON as a global leader in education and research will continue to grow. Efficient, cost-effective, customer centric and coordinated administrative and business support services are an essential foundation for the realisation of the University's strategic goals. 

To invest in driving the strategic and continuous improvement in support of the NeW Directions Strategic Plan, the University has established the Service Improvement Office (SIO). This office is newly formed within the Resources Division, reporting to the Chief Operating Officer, with oversight by the Executive Committee. 

The team will be led by Kate Morton, who has over 15 years' experience in the delivery of strategy management, financial management and performance improvement initiatives across a wide range of industry sectors including higher education, the public sector, financial services, media and manufacturing.  

Most recently, Kate undertook multiple performance and process improvement initiatives at Macquarie University. Working collaboratively with numerous areas including faculties, student administration and IT, she developed a strategic and coordinated approach to service delivery and standardised and simplified business processes within the university.

The University understands that we need to better align our people, technology and processes to support our core functions, and with the combined effort of our staff and the SIO we look forward to further enhancing our service delivery models to reach our academic and research aspirations.

  • Tegan Betts
  • Phone: +61 2 4985 4187

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