Emergency services

In an emergency, telephone 000 for:

  •  Police
  • Ambulance
  • Fire brigade

Calls to 000 (triple zero) are free. Be prepared to say your name, where you are, the telephone number you are calling from and the type of service you need.

If you cannot speak English, first tell the operator what kind of help you need – say "Police", "Ambulance" or "Fire" – and then say your language. You will be connected to an interpreter, so do not hang up. The interpreter will then help you talk to the police, ambulance or fire service.


For non-urgent matters, ring 13 1444 or your local police station. Their numbers are listed under 'Police stations' in the White Pages telephone directory. There is no charge for police services.

In Australia, the police aim to protect life and property in the community, prevent and detect crime, and preserve peace. The police may intervene in family issues where there is a domestic dispute or concern about physical, sexual or psychological abuse. Police are not connected to the military forces. The police do not play a part in politics.

Please see the NSW Police Force website for more information.


You may have to pay for using an ambulance depending on where you live, how far you travel by ambulance, the nature of your illness and whether you are eligible for a concession.  You may be eligible for a refund under your OSHC cover.

Please see the Health Ambulance Service of NSW website for more information.

Fire brigade

The fire brigade puts out fires, rescues people from burning buildings and also helps in situations where gas or chemicals become a danger.

The services provided by fire brigades in each state and territory are free of charge.

Please see the Fire and Rescue NSW website for more information.

Wherever you are in Australia, if there's a life-threatening emergency, call 000 (zero zero zero). It's a free call, even from your mobile.

If you're not sure which one you need just tell the operator what you are calling about and they will help guide you. If you don't speak English, tell the operator your language and you will be connected to a translator who will be able to assist.

It is important to remain calm. The operator will ask questions, such as: where are you located, what is the emergency, and how many people are involved.

Here are some examples of when you should call 000:

  • Someone has been seriously injured or is in urgent need of medical help
  • If your life or property is being threatened
  • If you have just witnessed a serious accident or crime