National Dean of Students, Ombuds, Complaints Managers and Student Advocates conference 2017

aerial photograph of newcastle

Date:28–29 September 2017
Host:University of Newcastle
Location: NewSpace – University of Newcastle City Campus
Corner of Hunter Street and Auckland Street, Newcastle
Conference is in Studio Teal X-205


Newcastle Airport is located a 25 minute drive from the CBD. Limited buses run between the airport and the city and taxis are available.

Due to the limited flights in and out of Newcastle Airport, we strongly recommend that you book as soon as possible.

Taxi: 13 2227


Trains run regularly between Sydney and Newcastle.

Getting to NewSpace

There are good public transport links to the CBD from surrounding areas. There is a bus stop directly in front of NewSpace on Hunter Street. If you wish to drive, there are parking options nearby. For more information on how to get to NewSpace, click here.

Please click here to download the draft event program. Please note that the final event program will be available shortly.

There is accommodation of varying prices within close proximity to the conference venue. Below is a range of hotels that I am sure will suit your individual requirements:

Crowne Plaza
(walking distance)
Crowne Plaza Accommodation

(2min drive)
Ibis Accommodation

Lucky Country Hotel
(walking distance)
Lucky Hotel Accommodation

(5min drive)
Novotel Accommodation

*Discount rate of $190
per night if you mention
'Dean of Students Conference'
at time of booking.

Quest Apartments
(2min drive)
Quest Apartments

Clarendon Hotel
(walking distance)
Clarendon Hotel Accommodation

Aside from the formal conference program, this is a wonderful opportunity for you to experience our beautiful city and there are a number of leisure activities you may be interested in during your stay. It is also whale watching season in September and there are daily cruises departing the harbour. Please refer to the following links for more information:

Please find the presentations from the conference below. They are in the same order as they appear in the program.

Attendees list

Day 1

Compassion Fatigue and structural supports – Mark Kelly (UON), Di Bunch (UON), Harry Parker (UON)

Self-care strategies to avoid compassion fatigue, vicarious trauma and to promote health and well-being – Di Kirby (UON)

Student mental health and complex cases in issue resolution – Frances Kay-Lambkin (UON)

UON Context and initiatives – Paula Convery

Complex questions – notes from the morning session round-table discussions

Student conduct: academic misconduct – Margaret Wallace (University of Wollongong)

Student conduct: non-academic misconduct – Jennifer Allen (UON)

Student conduct: sexual misconduct – Liz Burd (UON)

Unreasonable complainants – Michelle Jarvie (UON)

Reflections on Code Black – Peter Hendriks (Australian National University)

Using complaints as a flag for risks: responding to risks in higher education: the student ombudsman as a catalyst for systemic change – Deborah Peach (QLD University of Technology), Miriam Dayhew (Charles Sturt University)

Day 2

Value adding to universities: reporting measures relevant to issue resolution – Joel Palmer (UON)

Issue pathways in universities – John Fischetti (UON)

Student voice: natural justice and procedural fairness – Cath Nichols (UON), Meg Smith (UON)

Student Associations and university staff partnerships – James Pinkerton (Newcastle University Postgraduate Students Association)

Dispute resolution/restorative communities – Jenny Allen (UON)

Student living:drug and alcohol use; residential issues – Michelle Nunn (UON), Rachael McDermott (UON), Michelle Lampis (UON), Hamzah Bin Masagos Zulkifli (UON)

Please call 02 4921 7778 for further information.  We look forward to welcoming you to the conference.