Level 2 - concern but not an emergency

  • Tell the student that you are concerned about their current level of functioning.
  • Let them know what you have observed
  • Strongly encourage them to contact Student Support Services or Counselling.
  • Assure them that they can get back on track.


  • Observable changes in behaviour.
  • Having panic episodes in class.
  • Uncertain about continuing their studies.
  • At risk of failing a course.

Academic functioning

  • Less motivated.
  • Problems concentrating.
  • Doubting academic ability.
  • Fears failing courses.
  • Demanding or avoiding help.
  • Missing classes.
  • Seeking extensions.

Social functioning

  • Maintaining personal relationships.
  • May avoid some social activities.
  • Anxious about letting others down.
  • Participating less in class discussions.

Personal functioning

  • May appear stressed, irritable or moody.
  • Worried or self-critical.
  • Less organised.
  • Could lose normal routines: sleep, eating exercise.

Coping behaviours

  • May avoid tasks or over-work.
  • Use of less effective strategies such as binge eating/drinking or internet gaming.

Your response

  • Offer supportive consultation to encourage self-care and access to student supports.
  • Assist with problem solving strategies and short-term planning.
  • Refer to counselling for positive coping strategies to get back on track.

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.