Responding to student mental health and wellbeing
Thriving - no concernLevel 1 - unfolding concernLevel 2 - concern but not an emergencyLevel 3 - unfolding emergencyLevel 4 - emergency
Thriving - no concern
- Student will be delighted that you have noticed how well they are doing.
- An encouraging comment from you will be much appreciated.
- They can continue to develop their skills and strategies.
- Balancing study-life-work interactions.
- Achieving their goals.
- Contributing to campus events.
- Developing work-related skills through volunteering/employment.
- Good student.
- Enjoying learning.
- Actively participating in class discussion.
- Assisting peers as PASS leader.
- Socially active.
- Strong network.
- May have some anxiety about assessment tasks or high achievement.
- Proactive self-management and problem solving.
- Seeks appropriate advice.
- Support student’s self- development and acquisition of new skills.
- Encourage mastery of new challenges.
Level 1 - unfolding concern
- Let the student know that you have noticed their recent struggles and that help is available.
- Explain that seeking help earlier may prevent a problem getting bigger.
- Suggest they contact Student Support Services.
- Teary and anxious in class.
- Overwhelmed by end-of-semester workload and family responsibilities.
- Worried about assessments.
- Stressed about giving presentations.
- Minor relationship ups and downs.
- May withdraw briefly.
- Short-term symptoms such as irritability, low mood, poor sleep.
- Functions okay generally.
- Stress reaction. Normal coping returns once situation resolves.
- Support stress management, problem solving and peer support.
- Encouraging counselling if issues persist.
Level 2 - concern but not an emergency
- Tell the student that you are concerned about their current level of functioning.
- Let them know what you have observed
- Strongly encourage them to contact Student Support Services or Counselling.
- Assure them that they can get back on track.
- Observable changes in behaviour.
- Having panic episodes in class.
- Uncertain about continuing their studies.
- At risk of failing a course.
- Less motivated.
- Problems concentrating.
- Doubting academic ability.
- Fears failing courses.
- Demanding or avoiding help.
- Missing classes.
- Seeking extensions.
- Maintaining personal relationships.
- May avoid some social activities.
- Anxious about letting others down.
- Participating less in class discussions.
- May appear stressed, irritable or moody.
- Worried or self-critical.
- Less organised.
- Could lose normal routines: sleep, eating exercise.
- May avoid tasks or over-work.
- Use of less effective strategies such as binge eating/drinking or internet gaming.
- Offer supportive consultation to encourage self-care and access to student supports.
- Assist with problem solving strategies and short-term planning.
- Refer to counselling for positive coping strategies to get back on track.
Level 3 - unfolding emergency
- Seek advice
- Within working hours, call Student Support Services or email Campus Care.
- Outside working hours, call the UON After-hours Crisis Support Line:
Ph: 1300 653 007
SMS: 0488 884 165
- Free 24-hour support is also available via:
Lifeline - 13 11 14
Mental Health Access Line – 1800 011 511
- Expressing thoughts of suicide or self- harm but currently safe.
- People are expressing their concerns.
- Not attending classes.
- Failing courses.
- Unable to function effectively in their student roles.
- May be isolated and withdrawn.
- Communications don’t make sense.
- Irrational or hostile interactions which are out of character.
- May be experiencing mood swings.
- Neglecting self-care.
- Disorganised and having difficulty making decisions.
- Thoughts of escaping via self-harm or suicide.
- Could seem out of touch with reality.
- Poor coping across several areas of life.
- Unable to make use of supports.
Level 4 - emergency
- Ensure your own safety and the safety of others
- Contact Security:
Callaghan Campus: (02) 4921 5888
Newcastle City Campus: (02) 4921 7962
Ourimbah Campus (Central Coast): (02) 4348 4222
Port Macquarie Campus: 0412 595 054
Sydney Campus: (02) 8262 6488
- If there is no answer, contact 000 (triple zero) for emergency services.
- Continue to monitor until help arrives.
- Seek support for yourself
- Danger of hurting self or others.
- Aggressive or violent behaviour.
- Highly agitated and may be hearing voices which are commanding action.
- Unable to function in student roles.
- Unable to function as part of community.
- Communications is obscure, irrational or illogical.
- Frightening others.
- Making threats.
- Odd, bizarre behaviour.
- May have made a suicide attempt.
- Acting aggressively.
- Neglecting basic self care.
- No routine.
- Could be homeless.
- Struggling with addictions.
- If threat is immediate, contact Security and activate Student Mental Health Emergency procedures.