IT Services is gearing up for the critical role it plays in supporting NeW Futures Lead Strategies.
- Lifecycle Management
IT Services will implement capability to enable the management of lifecycles for students, researchers, staff and partners, including enablement, engagement, on-boarding, development, support and administration.
- Service Management
We will streamline and standardise UON’s services through a central service management platform.
- Operational Excellence
We will build operational excellence around IT governance, strategic planning, enterprise architecture, vendor management, information security, business continuity and IT asset management.
- Technology Roadmaps
We will implement roadmaps for computing, storage, networks, applications and audio-visual technologies that consider current and future technology trends and ensure the benefits can go beyond the typical gains in efficiency, effectiveness and agility.
- Strategic Partnerships
To reduce cost to serve and foster co-innovation, we will build and manage strong partnerships with leading technology partners.
Key measures of success
- Increased capability to respond to the changing needs of the higher education sector.
- Improved IT Services Operating performance and consistency on key benchmarks
- Demonstrated improvement in staff and student satisfaction.
- Increase in value-for-money from IT assets and services.
The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.