Sustainable Service

Sustainable Service

IT Services is gearing up for the critical role it plays in supporting NeW Futures Lead Strategies.

Sustainable Service

Key Initiatives

  1. Lifecycle Management
    IT Services will implement capability to enable the management of lifecycles for students, researchers, staff and partners, including enablement, engagement, on-boarding, development, support and administration.
  2. Service Management
    We will streamline and standardise UON’s services through a central service management platform.
  3. Operational Excellence
    We will build operational excellence around IT governance, strategic planning, enterprise architecture, vendor management, information security, business continuity and IT asset management.
  4. Technology Roadmaps
    We will implement roadmaps for computing, storage, networks, applications and audio-visual technologies that consider current and future technology trends and ensure the benefits can go beyond the typical gains in efficiency, effectiveness and agility.
  5. Strategic Partnerships
    To reduce cost to serve and foster co-innovation, we will build and manage strong partnerships with leading technology partners.

Key measures of success

  1. Increased capability to respond to the changing needs of the higher education sector.
  2. Improved IT Services Operating performance and consistency on key benchmarks
  3. Demonstrated improvement in staff and student satisfaction.
  4. Increase in value-for-money from IT assets and services.

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.