The Business Engagement team provides the engagement interface between IT Services and Faculties and Divisions. The team offers strategic advice and direction to assist clients with their business opportunities or to resolve complex problems. They also provide training and support to enable staff and students to make full use of our technology solutions and platforms.
The team consists of IT Business Partners who are assigned to specific portfolios, supported by a team of Business Support Officers.
IT Business Partners
Adam Bird, Business Partner
Portfolio: Faculty of Health and Medicine, Research & Innovation Division, Central Coast Campus
Areas of Focus: Research Power, Data Services
Adam joined the University in 2016 as an IT Business Partner with his primary focus being to improve business outcomes through the adoption and use of technology. With more than 20 years’ experience as an IT professional, Adam has developed skills in business engagement, channel management and service delivery throughout his career and is dedicated to enabling UON to achieve its strategic initiatives.
T: +61 2 4985 4161
M: +61 (0)437 198 223
Julia Woodland, Business Partner
Portfolio: Faculty of Engineering and Built Environment, Faculty of Business and Law, International & Advancement Division, Sydney Campus
Areas of focus: Future Workforce, Proactive Engagement
Julia has been working collaboratively with Faculties and other business groups at UON to provide advice on the latest technologies and partner to solve business technology problems for over 2 years. As a business partner, Julia is committed to supporting UON to deliver its strategic outcomes. Prior to UON, Julia work for the NSW Government in the Office of the Group CIO. She has a background in business engagement, governance, accreditation and project management across state government, technology, higher education and health sectors.
T: +61 2 4921 5321
M: +61 (0)410 685 458
Brian Taylor, Business Partner
Portfolio: Faculty of Education and Arts, Academic Division
Areas of focus: Flexible Learning
Brian is an IT professional with extensive experience with a focus on business engagement and client support. Brian joined the University in 2015 as a Senior Client Computing Officer providing end user computer support and delivering key projects including the adoption of Windows10. Brian is committed to assisting his clients and stakeholders achieve optimal business outcomes through the adoption of innovative and value-adding solutions.
T: +61 2 4921 6318
M: +61 (0)412 964 504
Business Support Officers
Andy Silcock, Business Support Officer
Andy migrated to Newcastle from Yorkshire, England in 2013 and hasn’t looked back since. He is a subject matter expert in SharePoint and the Office365 platform, and has extensive experience in the IT industry across customer support, operations and software development.
T: +61 2 4985 4336
Emma Drake, Business Support Officer
Emma started working with IT Services at UON as a student IT Rover in 2010. Her knowledge encompasses a variety of hardware and software including the Office365 and Adobe suites. Moving to Business Engagement from the IT Service Desk means Emma brings her extensive knowledge of university systems such as ServiceUON and Zoom to the team.
T: +61 2 4985 4234
Jeannine Cotterill, Business Support Officer
Jeannine commenced with The University of Newcastle in May 2018 as a Client Services Officer, where she provided first point of contact support to clients of IT Services through the Service Desk and also provided end user computing support. She has extensive experience in the IT industry in customer service and support, and has a broad knowledge of Windows 10 and the Office 365 platform.
T: +61 2 4985 4396
IT Service Desk
8am-6pm Monday to Friday, University working days
- 4921 7000 (external call)
- 17000 (internal call)
- You can log requests 24 hours a day using the IT Service Portal. We will attend to your request during normal business hours.