Business Engagement

The Business Engagement team provides the engagement interface between IT Services and Faculties and Divisions. The team offers strategic advice and direction to assist clients with their business opportunities or to resolve complex problems. They also provide training and support to enable staff and students to make full use of our technology solutions and platforms.

The team consists of IT Business Partners who are assigned to specific portfolios, supported by a team of Business Support Officers.

IT Business Partners

Adam Bird

Adam Bird, Business Partner

Portfolio: Faculty of Health and Medicine, Research & Innovation Division, Central Coast Campus

Areas of Focus: Research Power, Data Services

Adam joined the University in 2016 as an IT Business Partner with his primary focus being to improve business outcomes through the adoption and use of technology. With more than 20 years’ experience as an IT professional, Adam has developed skills in business engagement, channel management and service delivery throughout his career and is dedicated to enabling UON to achieve its strategic initiatives.

Contact Details
T: +61 2 4985 4161 
M: +61 (0)437 198 223 

Julia Woodland

Julia Woodland, Business Partner

Portfolio: Faculty of Engineering and Built Environment, Faculty of Business and Law, International & Advancement Division, Sydney Campus

Areas of focus: Future Workforce, Proactive Engagement

Julia has been working collaboratively with Faculties and other business groups at UON to provide advice on the latest technologies and partner to solve business technology problems for over 2 years.  As a business partner, Julia is committed to supporting UON to deliver its strategic outcomes. Prior to UON, Julia work for the NSW Government in the Office of the Group CIO. She has a background in business engagement, governance, accreditation and project management across state government, technology, higher education and health sectors.

Contact Details
T: +61 2 4921 5321 
M: +61 (0)410 685 458 

Brian Taylor

Brian Taylor, Business Partner

Portfolio: Faculty of Education and Arts, Academic Division

Areas of focus: Flexible Learning

Brian is an IT professional with extensive experience with a focus on business engagement and client support.  Brian joined the University in 2015 as a Senior Client Computing Officer providing end user computer support and delivering key projects including the adoption of Windows10. Brian is committed to assisting his clients and stakeholders achieve optimal business outcomes through the adoption of innovative and value-adding solutions.

Contact Details
T: +61 2 4921 6318 
M: +61 (0)412 964 504 

Business Support Officers

Andy Silcock

Andy Silcock, Business Support Officer

Andy migrated to Newcastle from Yorkshire, England in 2013 and hasn’t looked back since. He is a subject matter expert in SharePoint and the Office365 platform, and has extensive experience in the IT industry across customer support, operations and software development.

Contact Details
T: +61 2 4985 4336 

Emma Drake

Emma Drake, Business Support Officer

Emma started working with IT Services at UON as a student IT Rover in 2010. Her knowledge encompasses a variety of hardware and software including the Office365 and Adobe suites. Moving to Business Engagement from the IT Service Desk means Emma brings her extensive knowledge of university systems such as ServiceUON and Zoom to the team.

Contact Details
T: +61 2 4985 4234

Jeannine Cotterill

Jeannine Cotterill, Business Support Officer

Jeannine commenced with The University of Newcastle in May 2018 as a Client Services Officer, where she provided first point of contact support to clients of IT Services through the Service Desk and also provided end user computing support. She has extensive experience in the IT industry in customer service and support, and has a broad knowledge of Windows 10 and the Office 365 platform.

Contact Details
T: +61 2 4985 4396

IT Service Desk


8am-6pm Monday to Friday, University working days

  • 4921 7000 (external call)
  • 17000 (internal call)


  • You can log requests 24 hours a day using the IT Service Portal. We will attend to your request during normal business hours.