Available in 2017

Course handbook


This course prepares students for case management practice across a range of human services with children, youth, adults and older people. Case management is an approach to coordinating services for people with multiple needs. Emphasis is given to developing an empowering and anti-oppressive strategy to working with clients as partners, collaborators and fellow stakeholders in the community.

Availability2017 Course Timetables


  • Semester 2 - 2017


  • Semester 2 - 2017

Learning outcomes

On successful completion of the course students will be able to:

1. Demonstrate a critical understanding of the emerging field of case management.

2. Demonstrate an awareness of the role of the state and the competing discourses underpinning social and community care.

3. Demonstrate knowledge and ability to apply different models and skills to practice.

4. Demonstrate an informed understanding and skill in building supportive relationships with clients, service providers and communities.

5. Demonstrate a capacity to undertake assessment, planning, organising, monitoring, evaluation and apply informed advocacy skills.

6. Demonstrate a critical awareness and personal stance to empowerment and anti-oppressive practice with individuals, families, groups, communities and organisations.

7. Demonstrate an awareness of ethical and practice dilemmas and strategies to problem-solve.

8. Apply sensitivity and a skilled approach to working with culturally diverse and marginalised groups.

9. Demonstrate an ability to interrogate social issues and apply appropriate research strategies and approaches.

10. Demonstrate competence and a creative approach to engaging with debates and disseminating ideas and perspectives.


This course will consider:

  1. Critiques & debates in case management.
  2. Anti-oppresive, empowerment approaches.
  3. Principles of case management.
  4. Models of case management.
  5. Advocacy, teamwork, networking and managing conflict.
  6. Working within the organisational context.
  7. Practice dilemmas and policy implications.
  8. Influencing social policy and programs.

Assumed knowledge

SPSW1001, SPSW1002 or equivalent.

Assessment items

Written Assignment: 1500 word paper No 1

Written Assignment: 1500 word paper No 2

Presentation: Group Task - interviewing and assessment skills development

Contact hours

Callaghan and Ourimbah

Integrated Learning Session

Face to Face On Campus 2 hour(s) per Fortnight for Full Term

For each of the self-directed tasks discrete and integrated learning materials will be provided which make linkages to the theory-practice content.


Face to Face On Campus 4 hour(s) per Fortnight for Full Term

Callaghan - Course will be offered as a weekly 2 Hour seminar/ workshop program, at Central Coast the course will be offered as a 4 hour Fortnightly program. Central Coast students also be required to engage with Online Problem-Based assessment tasks.