Available in 2022
Course code



10 units


3000 level

Course handbook


This course prepares students for casework and case management practice across a range of human services. Casework and case management are approaches to working with and supporting service users and coordinating services for people with multiple needs. Drawing on theory and practice models, emphasis is given to developing an empowering and anti-oppressive strategy to working with clients as partners, collaborators and fellow stakeholders in the community.



  • Semester 1 - 2022


  • Semester 1 - 2022

Learning outcomes

On successful completion of the course students will be able to:

1. Discuss critically the use of case management in contemporary human services, including the role and influence of the state on this form of practice.

2. Distinguish between different case management approaches and identify a personally preferred approach to case management based on values, beliefs, aims and context.

3. Apply specific case management strategies and skills to a fictional case study.

4. Reflect critically on experiences in the course to extend learning.


The course will include the following topics:

  • Definitions of casework and case management including strategies and techniques of casework and processes of case management
  • Key principles of casework/case management systems including philosophical and ideological underpinnings
  • Case work and case management models and the service delivery context including person centred, strengths, feminist and anti-oppressive models of practice
  • Core functions, processes and skills of casework and case management
  • Ethical practice
  • Culturally competent casework and case management practice
  • The management of case management
  • Critical self-awareness and critically reflective practice


If you have successfully completed SPSW3003 you cannot enrol in this course.

Assumed knowledge

40 units at 1000 level and HUSE2001

Assessment items

Written Assignment: Short Answer Questions - 20%

Written Assignment: Review of Video Case Study - 40%

Project: Group Project - 40%

Contact hours



Face to Face On Campus 2 hour(s) per Week for 12 Weeks starting in week 1



Face to Face On Campus 2 hour(s) per Week for 12 Weeks starting in week 1

The University of Newcastle acknowledges the traditional custodians of the lands within our footprint areas: Awabakal, Darkinjung, Biripai, Worimi, Wonnarua, and Eora Nations. We also pay respect to the wisdom of our Elders past and present.