Not currently offered
Course code



10 units


6000 level

Course handbook


This course develops an understanding of how operations can be transformed to provide an organisation with sustainable competitive advantage and/or superior customer service. It is designed for non-operations managers. The course commences with the development of a thorough understanding of the nature of business processes and their measurement with particular emphasis on operations and supply chain tools and techniques. These tools and techniques are equally applicable to manufacturing and services industries.

Variability is introduced to business processes and we examine its effect on waiting times, throughput losses, quality and inventory management. Sustainable competitive advantage accrues to those businesses that use operations and supply chain tools and techniques to maximise both the cashflow through the business and the margin that the business warns on that cashflow.

This course provides students with knowledge of qualitative and quantitative methods used in operations and supply chain management and the skills to apply that knowledge to specific business issues.


Not currently offered.

Learning outcomes

On successful completion of the course students will be able to:

1. Demonstrate a clear understanding that by better matching supply with demand, a business can achieve significant competitive advantage over their rivals

2. Apply concepts, tools and techniques in operations and supply chain management across a range of business types and sizes to improve practices and organisational performance

3. Demonstrate a clear understanding of the trade-off between efficiency and effectiveness and be able to apply that understanding in specific cases

4. Plan, organise and control operations and supply chain management activities for the efficient and effective design, production and delivery of products and/or services


This course has allocated approximately 20 per cent to strategy, 40 per cent to tools and techniques and 40 per cent to the application of strategy, tools and techniques to business issues.

Basic quantitative methods are included (e.g. process metrics, basic forecasting, basic inventory management tools) but heavier quantitative methods are excluded.

Main content areas include:

  1. Introduction to operations and supply chain management: increasing the pace of wealth creation, business processes, process re-engineering;
  2. Efficiency:
  • processes, flowcharts, process metrics
  • product design, process design, process selection and facilities layout
  • process flows, impact of batch size and set-up time
  • strategic capacity planning
  1. Variability
  • waiting times, performance and throughput losses
  • quality control, the Toyota production system
  1. Effectiveness
  • demand forecasting, sales and operations planning, production scheduling
  1. Matching supply with demand
  • yield management
  • trade-offs, managing the whole supply chainĀ 

Assumed knowledge

Basic/intermediate MS Excel skills

Assessment items

Tutorial / Laboratory Exercises: Tutorial Exercises

In Term Test: Examination: Class

Formal Examination: Examination: Formal